Anthropic usage bug 1k€ overcharge

[u/Adorable_Degree_7277]

I am still baffled by the customer support at Anthropic - and still waiting for 80% of the overcharged credits to be reimbursed 🫣 we are talking a sum over 1000 euros

Hell ! On the 29th of July I add to top up twice 204eu as it was burning through credits for my regular workflow.
It seems that they are backtracking from reimbursing all of the overcharge to just the auto top up charges... Any tips on how to recover my money ?

[u/whatathrowaway93]

Always, always use a burner card for this type of thing. I use privacy for this. You pay, and then pause or just close the card out. That way you're never stuck with unexpected charges.

[u/Bugs_Bunnys_Karrot → u/whatathrowaway93]

Yep, this is definitely the way to do it. I do the same thing. Love privacy Love privacy.

[u/GloriousLebron → u/whatathrowaway93]

I used the App store, Apple pay, so if they do shady stuff I can contact Apple

[u/bearishmarket]

That whole company is kinda… interesting.

[u/flashmyhead → u/bearishmarket]

you nailed it

[u/Strong_Essay1176]

Tip: do not give antropic your credentials and turn off extra usage (at least with binary settings they cant fuck up).

AI slop in its finest.

[u/stvaccount → u/Strong_Essay1176]

Turning usage off: Antrophic will turn in on again. This is a dark pattern they use.

[u/reddit_is_geh]

That makes sense. I have 100 bucks credit loaded in there, no auto charge for obvious reasons... Just in case its the end of the week and I MUST get in an emergency work file finished... And it just slowly started draining. I didn't think much of it, wondering if it was just some API shittery going on with someone testing out the prototype... Everyone insisted no one was using it.

Now it makes sense. Because I do use some cloud based instances so I can spin up a task while walking around site seeing etc...

[u/UsualOk7726]

https://www.bleepingcomputer.com/news/artificial-intelligence/anthropic-warns-infostealer-malware-is-hijacking-claude-sessions-to-drain-usage/

The plot thickens...

[u/stvaccount]

A typical dark pattern by Antrophic to make more money.

Extremly dangerous to have a credit card with Antrophic. This is the typical abuse that they do with people.

Kind of shows that Antrophic can't make simple programs.

[u/Che_Ara]

Keep following up; they may settle in 3 weeks (they refunded my money in 3 weeks after multiple follow-ups)

[u/Fun-Trade3341]

No engineering is a solved problem Dario said there’s no bug

[u/Borat_2020]

https://giphy.com/gifs/dZQR7P1lxgi4mUmsjY

[u/cortney-simonis-9072]

rare W from them tbh

[u/Adorable_Degree_7277 → u/[deleted]]

Yeah but it was double the amount ! /s Unfortunately cannot buy food or medication with these store credit.

[u/scienceducky → u/[deleted]]

They also refunded the charges

[u/Adorable_Degree_7277 → u/scienceducky]

Well not for me seemingly.

[u/Copenhagen79]

Do chargebacks.. this would be a pretty simple case.

[u/Adorable_Degree_7277 → u/Copenhagen79]

Well my bank - Revolut - is pretty useless so far

[u/Copenhagen79 → u/Adorable_Degree_7277]

Yeah, I can see others have the same experience https://www.reddit.com/r/Revolut/s/ktJjbjY3QB

[u/shelf_caribou → u/Adorable_Degree_7277]

You are not alone - their customer service is awful

[u/HeavySink3303 → u/Adorable_Degree_7277]

Around a year ago I had an issue and requested a chargeback - they solved it quite fast.

[u/therealblacknative]

I need reimbursement too, I was affected during this period. How do I go about it?

[u/Illustrious_Handle62]

give me money