My experience with Crunch Fitness in Harker Heights has been extremely frustrating. I was told twice that my membership had been downgraded, but I later discovered that it was still at the highest tier. The app then claimed that I owed more than $1,000, while repeated withdrawal attempts contributed to my bank closing a checking account I had held for over 10 years and transferring my funds to a new account.
I spoke with the manager in person and was told there were no fees on my account. I then requested cancellation, signed the cancellation acknowledgment electronically, and was looked in the eye and told that my membership was closed with nothing owed. Despite that assurance, Crunch later attempted to withdraw $97 and then $390, forcing me to cancel my debit card and obtain a replacement. When I called again, I was told that my cancellation was only “pending.”
As of August 22, 2026, I have an open case and am still getting the runaround. Based on the conflicting information, attempted charges, and failure to complete the cancellation as promised, I cannot recommend this location. Document every conversation and keep copies of anything you sign.
Update as of August 25, 2026:
After I posted my review, the managing partner contacted me and confirmed in writing that my gym membership and personal training were canceled. He said the $82.25 charge is being refunded, the $97.25 charge will be canceled or reversed, and the $360 personal-training charge will also be reversed.
To clarify the order of events, the billing problems had already started before I went to Crunch to cancel. Because money continued to be withdrawn, I had to close a checking account that I had maintained for more than 10 years and transfer my funds to a new account. Payments to my creditors were already in progress when the account was closed, so some of those payments were missed or returned.
I then went to Crunch in person because of the continued billing. I signed the cancellation acknowledgment electronically and was told directly that my account was closed and that I owed nothing. After I signed the cancellation, however, additional charges of $97.25 and $360 were still processed. This caused me to replace my debit card as well.
I am glad someone finally responded, but reversing the charges does not undo the missed payments, possible fees, time, and stress this caused. I am now waiting for the promised refunds and reversals to appear in my account. I will update this review once everything has actually been returned and the situation has been fully resolved.
