Longevity Matters isn’t just a phrase, it’s a belief that is built on multiple sustainability initiatives. From improving your packaging, choosing greater materials to use during manufacturing, improving power consumption on your devices, to offering the ability to repair through iFixit or our spare parts store. By providing all of this and much more, we believe we can have a huge impact on the planet and provide you with long lasting devices with great features that you can be proud of choosing.
We’ve written this post to hopefully have something for everyone, provide a little educational content to show what we’re doing behind the scenes, and how this can be meaningful to you going forward. Perhaps it will also help you to make changes on what devices you choose or how you use them.
Our mission at Logitech G has always been to make the best gaming gear you can get your hands on. From our latest PRO X2 SUPERSTRIKE, to our RS50 System TRUEFORCE wheels, to our ASTRO Series headsets, all of these and more have been built with what came previously and how we can improve the product going forward in mind. Our team revisits products in the portfolio by dissembling them, evaluating them, looking at user feedback, and improving the next product going forward by redesigning better packaging, improving the materials used and the overall production processes, and more.
Designing a product with sustainability in mind is not just about making a better box, it’s about how we can reduce waste, what materials we can use that feel great and last just as long, and what we can change during the manufacturing to use less resources.
By making people aware of what we’re doing and giving you tools to help your products last even longer, hopefully you will hold on to your favourite products as long as you need them and we will all create less waste for the planet. Everyone wins.
Certified Refurbished Products -
Through our Logitech G website, we have a selection of Logitech G Certified Refurbished products that we believe deserve a second chance in a home. From our ASTRO Series headsets to our Pro Racing Wheels, we thoroughly clean and inspect each one and ensure they meet our high standards of quality through testing and also include all the original accessories with a one year warranty backed by our amazing support team.
Most of the time, you wouldn’t tell the difference from a new product, and by taking advantage of our Certified Refurbished Products, you get a great deal and we can provide a second chance home for some of our gaming gear.
If you have any questions about the Certified Refurbished Products store, drop us a comment below or create a thread, we love to answer any questions about our products.
We’ve designed our products to last a long time and we believe in that. But sometimes your favourite mouse needs some TLC, or perhaps you had an accident and it needs a repair. That’s where our partners at iFixit come in.
By providing official iFixit repair guides in multiple languages with easy access to original replacement parts we make repairing your product simple, helping you save money, reduce waste, and extend your device’s lifespan even further. We have a great selection of Logitech G gear already supported and we’ll add even more in the future. But if you don’t see something right now, make a post on Reddit or drop our support team a contact and we’ll see what we can do. We listen to all feedback too.
If your product is still in warranty, please contact our support team first before attempting a repair yourself.
In addition to the Logitech G Repair Hub carrying parts to fix your products, we also have our Logitech G Spare Parts Store through our website carrying a selection of replacement parts you need to rebuild your gaming setup. Should you need new weights for your mice or springs for your racing pedals, we have them!
As we circle back around, our focus is not just to make your box better for the environment and call it a day. Logitech’s Design for Sustainability goes much further such as figuring out ways to reduce our energy usage and replace the rest with renewable sources, go further than using recycled plastic or silicone instead of leather, and redesigning products such as the RS50 Racing wheel’s size, materials, and power consumption to optimise the motor’s impact and performance. Going outside of Logitech G to our partners at iFixit to provide repair guides and easy to access parts, second chances through our Logitech Certified Refurbished program, and recycling more responsibly such as donating fully functional open-back products to qualifying charities and educational institutions.
It’s important that we are transparent about what we’re doing, and there is so much that we can’t fit it all in this post. We encourage you to check our Logitech Sustainability website below to see everything we’re doing for your products, for the planet, for people, with integrity.
As we leave with that note, making impacts is not just about what we do, but it’s what you can do too. If you ever upgrade your mouse, keyboard, headset, or any gaming gear, consider donating it to a friend or family member. Giving your products a second home and a second chance is one of the many ways to keep the waste down and help our planet.
We hope you have enjoyed reading through this and our sustainability website. If you have any questions about any of the above, drop us a comment below. We would love to hear your thoughts!
In our efforts to provide the best customer support possible, we’re opening a new way for you to reach out for help with product and warranty assistance. Starting today you can jump into our community Discord and get help from our team there, in addition to our usual chat and phone options.
You can find our Discord at Discord.gg/logitechg . Support times will be Monday-Friday, 5am to 2pm PST - if you need assistance outside of those times, don’t worry! Our teams are still available via chatbot or phone at support.logi.com.
In the past 2 months, a new Logitech incentive to never buy Logitech again, has appeared on my computer. Dell Computer, tons of Ram, no gaming--just work. Windows 11.
Every time I reboot, sleep, hibernate--Logitech drops the camera--this occurs on Logi Options + AND Logitech G Hub. Windows won't recognize the camera. The camera is well cared for , cable never stretched. It sits still on a small tripod next to my monitor. This IS a problem with Logitech software somehow or other.
SOLUTION: I went and configured all my USB hubs to turn off powersaving. Seems to find the camera now after reboots and hybernates.
Solution if that doesn't work---uninstall G-hub and Options and just use the windows software for the camera.
Title. This view is god awful, I want my ability to drag and drop back. Tried reverting the Ghub version but it doesn't matter which .exe I download from the site; the idiotic abomination always updates to the latest version before I can even get into the program.
Wanting to use my RS50 wheel in Forza Horizon 4, i own the steam version of the game and currently can not get the game recognize the pedals at all..
Tried setting it to Pro & RS modes..
Tried pedals into wheel base & direct to pc..
ANYONE ever got it to work?
i know the Pro wheel has a software compatibility mode that makes the PC think its a G293 and works perfectly in titles like FH4.. As its a "software/driver".. why isnt it available for RS owners too?
Why is it that we have to add a single keypress or key combo (Like Ctrl, Alt, Z) via a 'macro' in the Ghub software? Last time I checked a keypress or combo isn't a macro and it wasn't in the old LGS!
I've recently upgraded my aging (but still working) Logitech G19 Keyboard mostly because its never been and never will be supported by Ghub and most of my other Logitech hardware is (G600, Yeti Microphone, G29 wheel and pedals and a Logitech StreamCam). And I wanted to cut down on the amount of Logitech software running in the background, as in my case if I wanted everything I have to be configurable I'll need to have 3 different Logitech software installed (the 'rebranded' Saitek software for what is now 'Logitech's' x56 Joystick and throttle, pro flight throttle quadrant and rudder pedals, LGS for the G19 and Ghub for everything else mentioned above).
So I figured if I upgrade my keyboard I can finally move over from LGS to Ghub and be able to do things with my other hardware and hopefully benefit from the fact that Ghub is still active and updated... However after installing the latest version Ghub I discovered I can't transfer all my binds and macros from LGS (the option was removed some time ago!) So I have to faff about the internet looking for older Ghub software that will allow me to, as it was decades worth of binds and macros not only for my G19 but for my G600 and I really didn't want to have to set them up again!
Anyway I get an old version of Ghub installed, transferred my LGS binds then updated Ghub. I start trying to familiarize myself with the software to then discover that I can't add a simple, single keypress under keys and that it's all done though macros??? But what is odd is that the custom keypresses and combos I set up in LGS are still under keys in Ghub so clearly there is a way to add a simple keypress just no option to do it in the Ghub software :(
So please Logitech give us the option to add and remove keypresses to the keys tab and be able to label them (like we could in LGS) and keep the macros separate! I don't want a list of hundreds of 'macros' when most of them are single keys!
I've gone back to LGS for now as the lack of that option has made my old man brain itch, so much so I even created this reddit post.
Hi, my trouble is pretty much what the title says, whenever I toggle on the on and off button and wont even turn on, not even the battery light shows anything and I'm wondering if anybody has the same trouble and knows how to fix it.
Hello. Just got my G522 the other day. How can I enable side tone to be constant even when I'm not using a program that uses the mic? It seems the side tone only works if I have for example it set to the mic in discord. If I'm in discord and switch mics it turns the side tone off.
Hello guys, I’ve been having issues with my mouse. It’s been feeling floaty like it’s on ice, however I used a wireless mouse connected into a 2.0 port and it feels a lot better, the issue is still there but I’m wondering if anyone knows what’s causing the issue - how to fix the issue further or if there’s anything I can buy/ do
Hi all I was just wondering how yall would go about troubleshooting a g923 that was working last night but when I plugged it in to play today Its not powering on at all
I own two Logitech G603 mice which I absolutely love due to the AA batteries, great battery life, high sensitivity, and in my opinion the perfect size and shape of the mouse. The low latency is great, too.
Both of my G603 mice have begun having issues with the scroll wheel, one of which I applied teflon tape to the wheel shaft and sprayed in contact cleaner (eventually did not help) and the other which was not as bad but becoming noticeable.
While I could have purchased whatever replacement encoders or switch board assemblies from eBay/AliExpress, I am good at soldering and happen to hypothetically have an unlimited PO DigiKey account at work which I can use to order components. Rather than ordering another cheap or faulty encoder, I opted to order one from ALPS which is Made in Japan (as far as I can tell) and is rated for 100,000 rotation cycles. I have seen people post on various forums about using an "ALPS" encoder and "9mm" encoders, but for the sake of clearing any guesswork once and for all, this is the direct replacement part I guessed on and worked for me.
After soldering the new encoder, it is necessary to clean off flux residue with either water or alcohol depending on what solder / flux you use. I would strongly suggest spraying the pins on the two ribbon cables and connectors inside the mouse and the new encoder (focusing on the internal mechanism) with contact cleaner and then wrapping the shaft of the mouse wheel with some Teflon tape.
My g403 served me faithfully. I had it for 5 years, but after all that time, the rubber on it started to wear out. Besides, I had already covered it with all sorts of stickers so that I could keep using it. And after some time, I decided to buy myself a g703. What do you think?
El sonido está completamente distorsionado; lo probé en varios dispositivos y diferentes ordenadores. Intenté todo lo que encontré en los foros: actualizar los controladores, restablecer la configuración de fábrica, ajustar el ecualizador, pero nada funcionó. Básicamente, es inutilizable, y el micrófono tampoco funciona; incluso intenté usarlo con un teléfono móvil por Bluetooth, pero nada.
Update: Now, if I turn up the volume on the headphones but lower the Windows volume, they work fine, but the microphone still isn't fixed.
Quick question. I got the A50 Gen 5, is it normal that when I adjust the height down to like bar 4 for example, I’ll use it put it back on the base station or something and then go to use it again and it slid up on the height rail to like under the third bar. Is this normal or is this defective? attached pics of part I mean. And also with me constantly readjusting it will that cause wear?
Hi, anyone owning a g923 could please tell me how long does the clench open downwards(red arrow) and sideways(green arrow)? I have a 7 cm thick desk and I was wondering whether it fits my desk. Thanks
My wife and I both use G522s, and we’ve now had the same charging issue across multiple units. The headset charges insanely slowly and sometimes just refuses to go past around 20%.
I’ve already gone through two warranty replacements, and now the replacement units are developing the exact same problem again.
At first I thought I was just extremely unlucky, but after searching online, there are plenty of other people reporting the same charging issue, including people whose replacement G522s also failed.
I’m in Singapore so warranty is handled by Ban Leong. They have replaced the units, but how many times am I supposed to keep swapping a G522 for another G522 that develops the same defect?
I’ve contacted both Ban Leong and Logitech now because I really don’t want another G522 replacement. I just want a proper solution, ideally a different model.
Is anyone from Logitech able to actually explain what is going on with these headsets? Because this really looks like a recurring product defect at this point.
Hey everybody, i have a G515tkl, it's been perfectly fine for the past 2 years. Lately i've been noticing a strange behaviour. I use SignalRGB to control the lights on it. I don't know what really happened, if some update is broken or what, but basically after some time the rgb goes to sleep, when i go to press any key, it doesn't come back, only if i press the caps lock. I looked into the software and i can't seem to find any setting for it, even in G hub. Am i missing something? Maybe in windows?
I really don't understand, it's freaking wired, Logitech pro x wired headset, connenct to my pc but no matter what i try, nothing, i don't know what to do honestly
