r/Sims4 • u/spyder-baby Spydy Spy • Feb 03 '26

Troubleshooting thread Troubleshooting Thread — Bugs? Errors? Mod issues? EA app issues? Post about them here! Update 11/04/2025 [PC: 1.121.342.1030 / Mac: 1.121.342.1230 / Console: Version 2.28] Troubleshooting thread

Please read the entire thread if you’re not familiar with this help section. If you have game issues, mod issues, App or console issues, please post them here via comment to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game, you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours. 

When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!

If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!

Current Patch Notes

Patch Notes for Previous patch...

Previous Troubleshooting Thread...

Here are some F.A.Q.s when it comes to fixing your game:

THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.

Questions: 

Which platform? (PC/Mac/Steam Deck/PlayStation/Xbox)

Any mods or cc? (Yes/No)

Game version [PC: 1.121.342.1030 / Mac: 1.121.342.1230 / Console: Version 2.28]

*Description:

Feel free to add an image to further explain your issue(s). Click on the picture icon while submitting your comment to upload it. For videos, post it to your personal profile and link or use an image/video hosting site.

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For those users who are looking to remove the key legend overlay that was added in a previous patch. Here are the solutions:

  1. Click on the Help Center Icon (In the top righthand bar it's the hand with the ? over it) and unselect the "Show Controls Legend" button.

2. Go to Game Options > Tutorials & Tips > Disable Help Center Icon & Controls Legend.

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\***Unsolicited messages, to moderators, seeking game support, may result in a subreddit ban.*

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u/themediatorfriend Mar 22 '26

Question: Failure to Launch

Platform: PC, Dell Laptop

Mods and CC: Yes

Game Version: Current. Most Recent

I'm at my wits end. After the latest update, the game refuses to start unless I remove all of my Custom Content, including hairstyles, bottoms, tops. The only ones that seem to work are my accessories/makeup, which are very few. I've tried many fixes, including adding things back slowly, and even then sometimes it'll launch and sometimes it won't without any clear reason why.

I've tried many other solutions like clearing the EA app cache, repairing the game, removing the localthumb whatever thing, running as an administrator, etc. But nothing is working, and I've filed a report with EA but I have no idea what's going to happen. I'm really concerned because of course, my CC is critical to so many of my saves and my enjoyment of the game overall. I don't want to play without it, and I'm just so done with whole situation.

Is anyone dealing with the same thing, or is it just me? Does anyone else have any suggestions? I don't think I could enjoy playing the game without the incredible items and mods I've come to accumulate over time. Does anyone know what the real problem is? Or am I like the only person, or just one of the few?

1

u/Emotional_Cap_5197 Mar 22 '26

I can’t play even if I take my mods out :/ it just keeps giving me the “error on our end” message