r/tax • u/0vindicator10 • 2h ago
Informative Freetaxusa ToU: Arbitration Opt-out
I just received an email from FTU about new terms, and saw mention of "arbitration", which never sounds like a good thing.
Apparently there appears to be an option to "opt-out", but there is a time-limit to do so.
https://www.freetaxusa.com/freefile2025/terms/ Section 31.
A snippet of the email:
New arbitration agreement. We've added an arbitration agreement to our Terms of Use. In plain terms:
Most disputes between you and TaxHawk will now be resolved through binding individual arbitration rather than in court.
You are giving up the right to a jury trial and the right to participate in a class action for covered disputes.
Before starting arbitration, either side must first send a written notice and allow 60 days to try to resolve the matter informally.
You can still bring a qualifying claim in small claims court.
Any future changes to these dispute-resolution terms won't be applied to a dispute you've already raised.
You can opt out of arbitration. If you don't want to be bound by the arbitration agreement, you must tell us within 45 days (or until October 16, 2026).