r/XboxSupport Jun 08 '26

Account Recovery Megathread

15 Upvotes

MAJOR Update: https://x.com/i/status/2078279164101120139

After the recent twitter incident XBOXSupport has opened their Twitter DM for account recovery

Edit: if you DM them on twitter you might get an auto response directing your to the website by but the twitter did eventually message me asking for my gamertag to follow up on my recovery request

https://x.com/XBOXSupport 

I never went further than this as I don't have an account to recover but Twitter might be helpfull for people that only know their gamertag

Success story with Twitter https://www.reddit.com/r/XboxSupport/comments/1w3f6qu/after_2_years_i_finally_got_my_xbox_account_back/

Disclaimer: This is a peer-to-peer support community, the moderators are volunteers not employed by XBOX, therefore we and the community do not have access to your account and can not recovery your account

However given the several daily posts about account recovery and stolen accounts, I figured we should have a megathread to consolidate, gather resources, account recovery tips, and complaints

Official resources and account recovery tool https://support.microsoft.com/accounts-billing/manage/help-with-the-microsoft-account-recovery-form which included the

  • Sign in Helper
  • Account Recover Form

For anyone trying to recovery you account this should be the first thing you try.

Also How to recover a hacked or compromised Microsoft account | Microsoft Support

Here are some helpful posts from community members I have found recently

How I got my Xbox account back even though it had 2fa enabled and how you can too!! : r/XboxSupport thanks u/Agorx

For the desperate ones: How I finally got my Microsoft/Xbox account back : r/XboxSupport thanks u/Additional-Truck-144

UPDATE: After 20 days and 19 tickets, I finally broke the Xbox support loop (Here is how to do it) : r/XboxSupport thanks u/theminecraftbrokller

if you are in Canada or the United States you could also try filing a complaint with bbb.org against Microsoft, as Microsoft Agents respond to bbb complaints.

If you have any tips, resources, complaints about your own account recovery, please post them here rather than starting another thread

edit: To start the recovery process you need to know the account email address, phone number, or skype username. you can not recovery an account with just a gamertag https://support.microsoft.com/en-us/accounts-billing/manage/forgotten-your-microsoft-account-username

https://support.xbox.com/help/account-profile/manage-account/forgot-microsoft-account-solution

Other Issues

Locked out Microsoft account has been locked | Microsoft Support


r/XboxSupport Jul 05 '25

Megathread PSA: Is your Game Pass broken or online multiplayer sharing not working

300 Upvotes

Are you being asked to subscribe to game pass even though your are?

Are you game sharing with a friend but online multiplayer asking you to subscribe.

Please report this issues to xbox support and on the https://support.xbox.com/xbox-live-status page click the three dots next to the most appropriate category and then you should see the report option

It's a bug. The Game Pass subscriber needs to toggle their reoccurring payment off and on a couple times, then reboot your console. Some people recommend doing this on the website account.microsoft.com instead of the console

If that doesn't fix the issue here are some other options

Get xbox support to refresh the subscription on the game pass users account (person sharing will have to contact xbox support for this

To contact live support

  1. https://support.xbox.com/contact-us/
  2. Click on Try virtual agent > ask a question > type "live agent" > select other billing issue from the drop down

Alternate method for contacting chat support https://www.reddit.com/r/XboxSupport/comments/1lrywrw/comment/n4hngs7 thanks iAmPimmiCue

As microsoft is constantly updating and changing the chat bot you might have to play around with option until you get an actual person

Other possible fixes;

Press the Xbox button to open the guide. Select Profile & system, then Settings. In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear. Restart your console.

  • Another possible workaround from u/feministdan if you don't want to toggle payments

It did it again just now, but I clicked on learn more on the gamepass, then no thanks, did it a few times and it fixed it. So far this seems to be the easiest approach without constantly turning reoccurring bill on and off and switching your console on and off. You guys let me know if it works for you or not!


r/XboxSupport 35m ago

Xbox One S Any tips on how to disinfectant an xbox without damage we got it from a shifty dude and it smells funky💀

Upvotes

I have a good disinfectant spray and aside from the smell it looks ok


r/XboxSupport 3h ago

Xbox Series X Parafuso empanado, como posso fazer para abrir?

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3 Upvotes

Como posso fazer para conseguir abrir esses parafusos? A chave eu já tenho, mas gira em falso por conta do parafuso danificado


r/XboxSupport 2h ago

Account/Billing Bought 5 separate gift cards and the 5th won’t redeem

2 Upvotes

Bought some gift cards to preorder GTA 6, had to get 5 separate ones. The other 4 went through just fine but the 5th gave me an error then locked my account, had to confirm I was human but it still won’t let me put it in. To my knowledge there isn’t a limit for cards, should I just wait a bit?


r/XboxSupport 3h ago

Xbox One X Need help fixing this there’s this weird light glitch that happens at the top of the screen and it’s just light flickering and it also happens with two other games how can I fix this?

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2 Upvotes

It does this weird light glitch where different colors of light are flickering across the top of my screen on 3 of my games and the rest are fine does anyone know why this is happening


r/XboxSupport 15m ago

Xbox One Xbox One glitched out of a game and now it won’t load up anything

Upvotes

Hello!

My Xbox one has been having issues recently, but today completely died (I’m assuming). I tried to load up a game but everytime I hit the “play” button it wouldn’t open the game. I tried to go to the Home Screen, but it wouldn’t do that either. It became virtually useless, just stuck on the one page. It would let me move my cursor around, but not click any buttons. Hitting the middle button let me restart it, but now it won’t leave the sign in page. I’ve been dealing with this all day and cant get help from the online support page. Now after restarting it multiple times and leaving it unplugged for most of the day, it still is stuck on the “who’s playing” wheel of death. Any ideas?


r/XboxSupport 38m ago

Xbox Series X Microsoft network throttling my download speed to 250mbs?

Upvotes

Microsoft is throttling my download speed?

I’m on a gigabit fiber line. Went from 600-800mbs downloading games consistently to pegged at 250mbs. I’ve tried every troubleshooting step imaginable to see if there was anything I could do.
I’ve narrowed it down to the console only. This started maybe two months ago. Other than the standard troubleshooting any ideas? I submitted a report to Microsoft.


r/XboxSupport 53m ago

Account/Billing i have a gamepass redeem code but can't redeem it help

Upvotes

So i got this game pass code with the controller i bought and when i redeem it it ask for card details, the issue is it automatically locks in united states as a region (maybe this redeem code has to be redeemed on us region)

i did try to add a payment method hoping it will skip that window and redeem the code but for some reason it keeps saying check card details (i bought things online with it so it's not the card)

anyways im wondering if there's any way to redeem the code without having to add a payment method in the first place, i wish u can help me with anything


r/XboxSupport 56m ago

Accesories Mic sounds like a robot in party it is not the headsets fault

Upvotes

Can someone please help me. My headset is not the issue I just spent a lot of money on a new headset because I thought my last one had just gotten old after 3 years. But now my new has the exact same issue.


r/XboxSupport 1h ago

Xbox Series S 3 month game pass essential payment option isnt appearing?

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Upvotes

My game pass expired today, and I was planning on paying my usual every 3 months game pass essential plan, but the option isn appearing anymore, only the 1 month option, why?


r/XboxSupport 1h ago

Xbox Series S Xbox Series S from Pawn Shop won't load anything.

Upvotes

Purchased an Xbox Series S from a pawn shop recently but has an issue. Was working fine at the shop, but when I brought it home and reset everything it is now unable to load anything.

It doesn't load my home screen, library, game pass, or even the store. It says "couldn't be loaded at this time" when I try to access the store. I've tried loads of troubleshooting but no luck.

Any suggestions, I'm at my wits end?


r/XboxSupport 7h ago

Xbox Series S “Cant connect to wireless network” any help?

2 Upvotes

I just came back to xbox to play a couple of games ( i play on pc most of the time) and when i play NBA 2k26 mid game my game frozes and does nothing.
I always quickly check my internet connection and it says this “Cant connect to wireless network”. I feel like it changes from 5GHz to 2.4GHz any fix for this?
I feel like it only happens with this game.
(no i cant use ethernet and my pc is next to my xbox
but on my pc i never disconnect and nothing so something with xbox)
sorry for my english its not my native (ty if someone helps)


r/XboxSupport 9h ago

Xbox Series X Samsung Vs. LG (Xbox Series X) which tv to choose?

3 Upvotes

Hello all. We are upgrading our Xbox's to series X. We have done a lot of research on which tvs we should be purchasing that are best suited for the X. We've come down to two, the LG and Samsung tvs. I've seen a lot of different posts regarding the LG tvs but I haven't really found much about the Samsung. When you break them down by specs, the two are almost identical with the main differences being dolby vision and the Samsung has the glare free screen. We are kind of stuck at an impasse and would like to make our purchase this weekend while we can get some sales for the holiday.

ETA: Models we are between are the Samsung S90H OLED and LG C6 OLED


r/XboxSupport 4h ago

Xbox Series X Share button can’t be remapped in Xbox settings

Enable HLS to view with audio, or disable this notification

1 Upvotes

The share button won’t show up and I want to remap it to be a pause/play for music


r/XboxSupport 1d ago

solved! After 2 years, I finally got my Xbox account back 😭🙏

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272 Upvotes

In 2024, I downloaded a shady software and got my PC compromised, the hacker got access to my email, and even though I was quick to wipe and change everything, my Microsoft account had its email, 2FA, and auth changed, and all my Microsoft emails deleted from inbox

I tried a lot to contact support, most led nowhere, and after a ticket got somewhat far, they just blocked the account after confirming it’s been compromised

I’m a PC gamer so I had only a few games purchased, but the account was so freaking old it had so much stuff like achievements, save files and all the exclusive Minecraft capes (I cared about them too much

Fast forward about 2 years, after the case with the Brazilian guy who sued Microsoft for the same, and a streamer having the same happen to him and getting his account back, I decided to contact support again

Now the process was very iffy, the games I had on the account were through gift cards so I didn’t really have a purchase, the account was very old so I didn’t have the exact details, and considering how much I used VPNs back in the day the locations didn’t match up quite well either I believe

But after another month of struggling, and 2 more failed tickets, I was able to verify my ownership through a quick share session on an old laptop I used the account on a lot, and they were able to verify the Xbox device ID, and I was able to get back my Xbox profile!!!!!!

For all the other folks I see with the same issue, I’d suggest initiating a ticket through their Twitter, as the support I got hooked through was much better from there, even if it was just a coincidence


r/XboxSupport 4h ago

Xbox One S Xbox keeps showing this when starting up despite multiple reboots

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1 Upvotes

How do I fix this?


r/XboxSupport 5h ago

Xbox App Is it possible that I can make my Xbox app give me notifications for chat requests?

1 Upvotes

I just realized I had multiple chat requests from months and years ago that I never knew about. Can I make it so people can immediately message me, or get notifications for chat requests?


r/XboxSupport 5h ago

Xbox Series X Help with how the new disc to digital feature works?

0 Upvotes

I just became an xbox insider and i tried to put my red dead redemption disc in and it didn’t give me a digital license. Did i join the insiders to late or is rdr1 incompatible?


r/XboxSupport 9h ago

Xbox One “Troubleshoot” screen upon turning on the Xbox One

2 Upvotes

It’s not the “Something went wrong” screen, no, whenever i turn my xbox on it says “Troubleshoot” with 4 options, the first being continue which just turns my screen black And seemingly does nothing, the other being “reset this xbox” which leads to factory reset options that i don’t want to do, a “offline system update“ option that is greyed out, not allowing me to interact with it at all, and a “turn off this Xbox” option. Help?


r/XboxSupport 9h ago

Account/Billing Microsoft passwordless account error, no permanent resolution as far as I'm aware

2 Upvotes

My Microsoft account has been set to passwordless by me since I'm into security and also don't like fiddling with passwords if I can avoid it(hence passwordless)

Apparently the system on xbox consoles is broken with passwordless accounts since for certain things like capture settings, background/wallpaper etc whenever I even open said setting I need to "sign in to my account(which I'm already signed into)" and the options are to scan a QR code or use a controller, both options don't work

I've tried removing and re-adding my account, and my secondary account(which doesn't have passwordless enabled) works fine

Some people will immediately tell "just disable passwordless" but it's not that simple

Every time you disable and re-enable passwordless, you have to change your password to a new unused one(turning passwordless off) just to turn passwordless back on

Passwordless accounts have existed for quite some time yet I'm amazed no one in Xbox has noticed this, and im not the only one suffering from this Is there any way to get the message to Xbox? I've tried the new player voice thing but it wasn't effective


r/XboxSupport 5h ago

Xbox One X Unable to install Just Dance 2015 stuck at 3.7GB

1 Upvotes

My download is stuck at 3.7GB. I already tried to install offline and also tried to download from the store but the store doesn’t have Just Dance 2015? So I can’t use the online method. What else can I try?


r/XboxSupport 5h ago

Xbox App Computer starting game Erro 0xfffffffe call of duty do not start, erro in the logs: “atvi-randgrid_msstore” tried everything and it did no work

1 Upvotes

Help!!


r/XboxSupport 6h ago

Accesories Can someone help me out with my audio issue? For some reason it doesn’t with my Xbox controller, but it works with my Hyperkin Xenon controller, but with that one, I can only really hear good audio from the left and I hear a very slight to the right

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1 Upvotes

I’ve been having this issue for a while, but the controller didn’t have an issue before. Is it just a weird glitch? Somebody help me


r/XboxSupport 6h ago

Account/Billing got a gift card and it giving me a error I haven’t gotten before

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1 Upvotes

Kinda confused I don’t know if it was a seller problem a me problem or a Xbox issue

(Idk what flair I should have used so mb if it’s the wrong one)