I believe that when I informed my tenant that I was thinking about selling the property he deliberately started to run up the water bill. June’s bill was $487, July’s bill $528, and now August was $547.
He doesn’t answer the phone when I call him, and I live 3 hours away. I sent emails to the tenant asking for clarification and offering to send a plumber as the water company informs me of high usage. After several attempts he finally replies to an email that I shouldn’t be monitoring his water usage and offered a few explanations that didn’t make sense like watering the grass.
He is part of the voucher program and his renewal was/is at the end of September. I got in touch with the voucher program telling them of my intent to switch the water into his name and they told me the program is on hold for rent increases, that would be a rent increase and my only option would be to non-renew him.
He received the non-renewal by email and I sent the notice to the property address, and another address he asked me to send notices to. The notice to the property came back stamped “vacant”, but the water usage continues to be sporadic.
The last 4 days the water usage climbed to almost 5000 gallons per day. I called the water company and they informed me that the water had been continuously running for every hour of the day for over the last 100 plus hours.
Today I drove there and there was a doorknob lock over the door preventing access by my key. I left a note on the door for him to call me and turned the water off at the meter. The note said to call me so I can get a plumber to check for leaks, because it was an emergency and I wanted to prevent damage.
He didn’t call me today and I won’t be able to find out until Sunday if the water is still off. I have a neighbor friend I can ask to turn it back on, and the water company said they can do it within 24 hours too. I’m not sure what to do. In all my 23 years of being a landlord, and property manager for multi-family and single family residential I’ve never dealt with anything like this scenario.
I’d love some help in what I can do to discourage him from running the water all day, but I know I need to let him have water. The neighbors said they saw him at the house earlier in the day, however there have been some days in the past few weeks where no water was used.
I’m confused and extremely stressed by the situation.
Update #1 - I spoke with DCHA today. They claimed “we can’t get involved with tenant/landlord issues”. But did give me a reference for advice from a third party. Most comments were correct. I should have entered the home when there was a water emergency and not turned it off.
I got my friend to turn the water back on today at the meter, as neighbors had reported to me that they had seen the tenant at the home and the note had been removed. Still the tenant had made no efforts to contact me.
I sent DCHA the two violations and they will proceed with terminating him from the voucher program. That scares me a little as if he doesn’t have anywhere to go then he might try to stay.
I also sent a notice to enter for inspection next week. If the lock is still on the door then I’ll begin legal eviction, which I can actually start now, but will wait to see how the flow of water is over the next week. The best part about the water being back on is that I saved 3 days of flow, and no one enforced me to turn it back on. I turned it back on because I learned he was home and knew it could be considered an “illegal eviction”. Even though I think I could win the argument, it’s not worth it. If there is any obvious water damage that he didn’t report I can hold him personally responsible and my insurance will cover most of the damages and the expense of going after the tenant to collect.
Additionally, if water continues to flow nonstop, I can declare it an emergency and enter the home, which I’ll do with the presence of law enforcement. If there is an emergency entrance and faucets are open it will be documented by my cell phone camera and the presence of law enforcement. That would be considered intentional inflection of economic harm. If there is other criminal actively and he gets arrested that day, it won’t impede eviction, as he doesn’t have to be present when the locks are changed and his items are moved to the street. Also easier to serve as he’ll be in jail.
There will be more updates as this situation unfolds but for now I have CYA’d myself against legal action from the tenant. It builds a stronger case against him with the water on. He now has the option to move out at the end of the lease or to try and fight an eviction that he has no defense against. If he runs water continuously again it will not end well for him and although I’ll be out a few hundred more dollars, at least I’ll know he won’t be able to do this again to someone else.