r/mildlyinfuriating • u/guitarman129 • Jun 13 '26

I just wanted a hot dog Recommended gratuity after tip was already included

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I’m sure there are a lot of tipping posts here so to keep it short - I had my wedding at a fancy restaurant. On top of the TERRIBLE service, the bill came with “suggested gratuity” even though I was told gratuity was included. When I asked the manager, he said that the “S/C: 24% SRC REGULA“ was the included tip and the suggested gratuity was if we wanted to add something extra - basically trying to trick people into giving a 49% tip!

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u/GreatValueProducts Jun 13 '26

I work in POS and ours and most of the competitors in the industry have settings for pre-tax and post-tax settings and restaurants can configure that. As to why there is a settings in the first place, it is a very competitive space and restaurants switch POS over things like this all the time. I mean where I work lost a lot of customers because we didn't support credit card surcharging fast enough.

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u/eeeeeeeeeeeeeeeeb Jun 13 '26

All of the restaurants I worked at and others in my city have switched to toast which I find interesting

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u/GreatValueProducts Jun 13 '26

Yeah, they started a price war around 2 years ago targeting small restaurants (measured by revenue), and they were among the first to rollout credit card surcharging, which was one of the top feature requests for small restaurant owners. Therefore this happens. This hospitality POS space is so competitive, and nobody knows what happens in 2 years.