r/MotorolaSolutions • u/CoFloIT • 4h ago
Vesta Issues... Audio Cutting Out On Police Dispatch
We've been having a hell of a time with our vesta unit and we are struggling with our integrator and motorola to resolve the issues. These impact our PSAP dispatch center.
There is a lot of static on the lines. Callers and call takers cannot be heard over it and lots of information is getting missed or repeated. We've checked the gain on the server and it was turned way up. We turned it down and it was fixed for 3 days, then it came back.
We also have an issue where the call taker cannot be heard because the call taker drops out for 10-15 seconds. The caller ends up thinking our police dispatch hung up.
Obviously, this is an incredibly dangerous situation. I've been trying to work with our integrator and motorola, but so far they haven't given us any feedback. The only thing they want us to try is to change our handsets. Our current handsets have been fine for years, we've used different ones provided by our integrator and still have the issue, but motorola keeps wanting us to try different handsets.
I don't expect anyone here to have a solution. I just wanted to vent and toss this out to see if anyone has anything to even try as a long shot.