r/MotorolaSolutions Mar 07 '23

PSA: Dealers and Ordering APXs

21 Upvotes

I have seen this pop up on here a few times and it’s time to bring up some facts to debunk the myths.

1) The ONLY way to order an APX radio is via a Motorola Account Rep or Manufacturer Rep (MR)… that’s all! Those two points will set up an account for you, and your radios will be purchased under your account. Any other dealer claiming to do so is buying a radio at contract price under another account, marking it up, and reselling it to you. That’s both in violation of that contract and their dealer agreement.

2) Warranty for said products are NOT transferable. That means if/when you do buy against the first piece of advice above, you will not have a full warranty for the 1/3/5/7/etc years you thought you paid for. The warranty is only transferable in a few situations, and only when the purchaser agrees to it as well (good luck when the radio was purchased on a contract without the “owner” knowledge).

3) Upgrades cost money! I’ve seen too many “dealers” claiming to sell a radio and “just let me know what you need in it”. Again, they’re violating several agreements along with actively defrauding Motorola. A loaded APX8000 will not be $5000 under any situation any time soon - so you’re being had.

Take this advice as you will, but there’s a few too many posts/comments on here shilling for dealers that are guilty of doing at least one of the above.


r/MotorolaSolutions 4h ago

Vesta Issues... Audio Cutting Out On Police Dispatch

6 Upvotes

We've been having a hell of a time with our vesta unit and we are struggling with our integrator and motorola to resolve the issues. These impact our PSAP dispatch center.

There is a lot of static on the lines. Callers and call takers cannot be heard over it and lots of information is getting missed or repeated. We've checked the gain on the server and it was turned way up. We turned it down and it was fixed for 3 days, then it came back.

We also have an issue where the call taker cannot be heard because the call taker drops out for 10-15 seconds. The caller ends up thinking our police dispatch hung up.

Obviously, this is an incredibly dangerous situation. I've been trying to work with our integrator and motorola, but so far they haven't given us any feedback. The only thing they want us to try is to change our handsets. Our current handsets have been fine for years, we've used different ones provided by our integrator and still have the issue, but motorola keeps wanting us to try different handsets.

I don't expect anyone here to have a solution. I just wanted to vent and toss this out to see if anyone has anything to even try as a long shot.


r/MotorolaSolutions 11h ago

Motorola DP1400 opinions

2 Upvotes

What’s everyone’s opinions on the DP1400 and do you think it is worth £50 for one with a charger 2 batteries and an earpiece. And has anyone else noticed that loads of the units have the motorola sign missing from the top?


r/MotorolaSolutions 2d ago

XPR 4550 firmware

2 Upvotes

Hello, I am trying to get a copy of the firmware for an XPR4550 model number AAM27TRH9LA1AN. The radio that I have has a password protected code plug and I am unable to find firmware for it on the customer hub. Anything that could point me in the right direction would be greatly appreciated.


r/MotorolaSolutions 4d ago

Setting up a PC for WiFi/OTAP. Which components of Radio Management are installed?

3 Upvotes

For the PC attached to the control station do I just need RM Device Monitor? Can I install all 4 RM components, or is Device Monitor the only one that multiple instances are allowed? I already have the full RM installed on my laptop.


r/MotorolaSolutions 4d ago

New TETRA DMO repeater in operation in Timișoara, Western Romania. Details below:

2 Upvotes

I'll be listening when I can , and will respond if/when I'm able, my callsign is YO2HRG.

If you use a Hytera PT580H F4 with firmware V3 or above, you won't be able to connect to the repeater, due to a known compatability bug with the PT580H F4s & MTM5400 DMO repeaters.

If you have a Hytera PT580H F4 with firmware above V3, then contact me in advance, and we can arrange to connect via DMO without the repeater, at 3W max power.

Repeater callsign YO2HRG-R

QTH          KN05OR Dumbravita TM

DMO         REPEATER

MCC         226

MNC         1313

GSSI         226002

ISSI           2260593

RX             431.175

TX             431.175

Shift         0

Equipment Motorola MTM5400

Power        10W

Linked to    Not linked

HAMTETRA.RO are aware, & will hopefully update the repeater list soon.


r/MotorolaSolutions 5d ago

Anyone have any experience with these repeaters?

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7 Upvotes

Looking into setting up a GMRS repeater and this one caught my eye, are they fairly good units and if I were to purchase it what software would I need to program it?


r/MotorolaSolutions 5d ago

XPR5580 pinouts?

1 Upvotes

Who can point me to the rear connector pinouts for the XPR 5580? Google is only finding images for the 5550.


r/MotorolaSolutions 6d ago

APX 7000 Help

0 Upvotes

I am waiting to know the steps to upgrading my flash code to p25 phase 2. I’m very new to the radio so I’m use where to start


r/MotorolaSolutions 9d ago

Slim down my R7

1 Upvotes

I am looking to slim down my R7 and get the smallest or narrowest battery possible for it. I’m willing to sacrifice battery size for length of use. What would be the slimmest battery offered for the R7?

Any other ideas to slim it down?


r/MotorolaSolutions 9d ago

Mototrbo CPS connection issues

1 Upvotes

I have an xpr 4550 that has firmware RO1.08.00 and cps 16 will not connect to it nor will 14 or 2.0. I’m not sure which version will support that firmware. The cables work fine on all other radios I have so it’s not a cable or driver issue. I have tried both the front and rear connector programming cable. Any help appreciated!


r/MotorolaSolutions 10d ago

Where can I find the programming software for the Motorola GP1000

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0 Upvotes

And does this device look genuine, or is it a replica?

Thank you.


r/MotorolaSolutions 10d ago

Motorola

0 Upvotes

r/MotorolaSolutions 11d ago

R7 with RM780 RSM Issues

2 Upvotes

As said, we have R7s with 780 RSMs. We then have 3.5mm male to male audio cable going from there to 3M Peltor headsets... the problem we are having is that if the plug is pushed all way in the RSM 3.5mm jack the volume is muted, if you pull it out "just" before it clicks in it returns to the volume we got from our older R.T's but then the cable can fall out easily and causes issues.

We have tried several different brands of cable, we have tried both stereo and mono cable, tried whittling the plastic shield on the cable down... nothing seems to be working at this stage.

Help please?


r/MotorolaSolutions 11d ago

Best R7 radio belt pouch?

1 Upvotes

r/MotorolaSolutions 12d ago

Motorola Yacht?

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21 Upvotes

Came across this in an old box of photos. Dad was a Motorola C&E salesman 70s and 80s.

Don't know the back story. Maybe he won a trip to Florida or something.


r/MotorolaSolutions 14d ago

TRAK 9100 & GTR8000

3 Upvotes

Recently all GTR8000 stations experienced a momentary SCB Time Reference Failure at one site. There were no alarms for the TRAK in UEM. Has anyone seen this and determined a cause?


r/MotorolaSolutions 16d ago

Help identifying this old Motorola mobile terminal

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24 Upvotes

I believe it was part of either "Computer Aided Dispatch" or "Executive Security Systems". This image was from a 1978 slide deck (literally 35mm slides). There were some variations on this design, but all kind of like this with lights and pushbuttons.

I think "Modat" was a part of how this worked, but again my memory is fuzzy.

My dad sold these, but I can't remember what they were called. I'd kind of like to find one on ebay for nostalgia.

Thanks!


r/MotorolaSolutions 15d ago

Motorola XPR 3500e programming

3 Upvotes

Hello, I am trying to reprogram a bunch of XPR 3500e Motorola radios. I am trying to make an all call channel. I have four channels with different frequencies already in each radio, trying to make a fifth channel as an all call channel that can transmit on the four other channels without having to turn to each channel to transmit. Have seen there is an emergency call option but don’t understand how to do this? Again they all have different frequencies on each channel with a contact for each channel and frequency and a digital Rx as well for each channel. I am using CPS 2.0, simplex frequencies no repeater. Any help and guidance would be greatly appreciated! Thank you!


r/MotorolaSolutions 15d ago

Capacity Plus Out Of Range Settings

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4 Upvotes

Running an XPR7550e, firmware R02.09.00.0001, codeplug version 14.00.13, on CPS 16.0 build 828. Everytime I flip to a Capacity Plus channel/personality, the radio almost immediately displays the red "Out Of Range" banner without giving itself enough time to find the rest channel first.

Is there a timer setting to make the radio wait longer before thinking it's out of range? I also want to make the radio bonk sooner and more frequently when it is (really) out of range, as it waits about 2 minutes before the first bonk and only bonks about once every minute after that.


r/MotorolaSolutions 16d ago

XPR5550e intermittent mic issue

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14 Upvotes

The mic on my 5550e only recognized by the radio and transmits when the strain relief is pulled a certain direction, I’m fairly certain the problem is on the microphone and not the port on the radio because I don’t have an issue with the PC cable. I guess my question is, can this be fixed or is the mic toast?


r/MotorolaSolutions 16d ago

Need help from the boys

0 Upvotes

I need a radio placard insert for a Motorola APX 7000 that is compatible with the Shaw concepts V4 placard.

Been looking everywhere. I don’t want to Jerry rig one. I want it to be ready to go and reliable.

Thank you all 🙌🏽


r/MotorolaSolutions 19d ago

Recieve Frequency goes red?

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6 Upvotes

Hi guys I’m trying to program my Motorola xts5000 and everytime I enter the Recieve frequency under zone channel assignment it turns red? How to fix this?


r/MotorolaSolutions 19d ago

Mototrbo Scan Question

2 Upvotes

So I was under the impression that even though a channel is in "scan list 1", for example, you still need to assign the list on the channel as well. I'm trying to figure out if this is possible. To have 1 channel BE SCANNED on every channel except for that 1 channel. Then when on that channel be able to scan all of there other channels. Word salad i know. Basically Channel A-E will only scan channel F but when you're on channel F to be able to scan channels A-E. I didn't think this was possible because you need to assign the list to the channel in order for it to be scanned.


r/MotorolaSolutions 20d ago

XPR7550e 9-Year Old IMPRESS Batteries

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43 Upvotes

So does the top part "Rem. Capacity:" 88% mean that I have 88% left remaining on the current charge? And the "Service Life:" 97% at the end means the overall battery health is still at 97%? Right or wrong? If so, I find this hard to believe, considering the battery is almost 9 years old.

I just had the radio aligned at a local radio shop and they recommend getting new batteries, but I'm debating if I really need to.