captured this video of a driver stealing my package that has stopped me from being able to work and continue making my few bits of money and when I rang Amazon not only did they not ask for the evidence since this must be so commonplace but they also refused to replace my package? I havent interacted or ordered on Amazon much but I was atleast under the belief they were a reputable site where I could trust to get help if my order went wrong but Im obviously mistaken.

Apologies if this is against the rules but the drivers face remains ambiguous during the video and I dont feel a need to edit a blur as I dont believe you could identify him as his head was kept facing down.

I ordered an Apple Watch and a charging dock through Amazon and this is what they sent me. The Apple Watch came through the Apple Store via Amazon. I was told to give a one time password to the driver, which I did, but when I got inside, this is what was in the box. I spent almost $400 and didn’t get my items. Someone else got the Apple Watch and is now using it and since it’s been turned on, Amazon refuses to refund me.

EDIT: I just contacted Amazon leadership again and they finally are giving me a refund on the Apple Watch. I will make a new post for y’all to see this conversation because it was funny

Sooo I contacted leadership again today in regards to my watch not coming in. Person 1 was a regular employee who was no help and told me that leadership wasn’t going to be able to help either.
Person 2 is the leadership team giving me my refund. Soooo person 1 has no clue what they are talking about then. Typical Amazon right?

That's it. Hopefully somebody from Amazon sees this...

I pre-ordered a book through Amazon that i KNEW was guna sell out. I pre-ordered is 9 months ahead of the release date. I still didn't get the book and got a here's. Your money back instead. Fkn useless. I wouldve bought it from anywhere else. So instead of Amazon with an auto reply saying we dont have any more pre orders for sale. I get an empty promise from Amazon while they make billions. We are just treated like cows by this company.

The other day, I was checking my email and I got one from Amazon to say something that I had ordered would be delivered tomorrow at 4 AM to 7 AM. I just assumed that at 5 AM a delivery person would have the common sense not to ring my doorbell incessantly. They rang and rang and rang. And yes, I woke up. It wasn’t enough to just keep ringing my doorbell. They then called me on the phone and when I said it’s 5 o’clock the woman started to argue with me and said your instructions say to go up the stairs and she said I’m following your instructions. I couldn’t believe it. I just hung up mean I actually need my sleep. I don’t know if anybody else has this experience, but that was over the top. It was also the first tine I had ever gotten a notice of a delivery like that. I don’t know how you control that. Maybe next time I’ll write a note on my door and say please follow instructions unless you’re here before seven. unbelievable.

Has anyone else had issues lately with paperback books from Amazon? It’s like a lottery lately whether it comes in the plastic envelope or a box, but either way there always small bends or tears or wear… and I know that’s kind of the purpose with paperback books- to break them in and read them- but I should be able to do that myself… are they just tossed into giant piles at the warehouse or something? Is it happening when they’re packed? Either way I’m paying for them new and 3/4s of them show up looking thrifted… I’ve given up with customer service/complaints/replacement because it’s like every book…. Anyone else remember when books from Amazon used to show up in their own tight custom boxes? Packaged safe and special? What happened?

Yesterday I bought a ring doorbell camera, 3 blink cameras and a $200 visa gift card. I had the option of paying $5 for same day delivery and I did. My order was to be delivered by 6:30pm. I got the alert my package was out for delivery and was relieved bc I had been having terrible issues getting my items on time for the past month. I tracked the package all the down to it being 2 stops away and my delivery driver named Alondra… 30 min later my tracking stated they had lost contact with my driver but said it would still be delivered. Then about an hour later it updated to delayed. I contact Amazon chat support who still ensured my package would be delivered. An hour later I get an email stating my package is undeliverable and canceled. Now I’m being refunded but it is saying not until Sept 6… this was a $350 order and I need to repurchase these items but can’t bc Amazon isn’t releasing the funds for the next week. To which all of the fault is on them. Idk if the driver stole my stuff or if Amazon was just lying on the tracking but ugggggghhhhh. Amazon is trash now!!! This is in the Hampton Roads area of VA.

So i ordered from amazon US (Im from the uk) for a plushie i needed. Was sent the wrong plushie. I was then told by TWO associates not to worry, they will process the replacement and theres no need for me to return the wrong item. I'm thinking wow thats great, so I sell the plushie, as I already had it. Then I try to follow up today, to then be told actually I can't get a replacement, and I would need to return the item for a refund. Yes I know, returning for a refund is standard but 1. I was assured I did not need to return it 2. Id already resold it and 3. Shipping back to the US would take about 3/4 weeks and id just ran out of patience. I asked multiple times to put a complaint in , the "specialist" didn't tell me how, and just said there was nothing she could do. The item I needed was still in stock AND at a lower price than what I bought it for. I genuinely just don't understand

Went to check my lists today and saw one 'shared' list along with my normal private ones, with a name I don't recognise. This person was apparently marked as a 'friend' but I have never friended anyone on Amazon.

There are no other signs my account was hacked, no strange orders, changes to details or anything. I removed the person and list and changed my password to be safe but I'm not sure what happened, anyone else experienced this?

Hey there. I had two items to return ($20 and $80) and ordered home pickup (by Intelcom).

The courier happened to come when I was out and, instead of reporting it as “no show” (or whatever it is called), he reported that my items had been received by him, and I got the refund already.

I don’t need those items, but very likely, due to hygienic reasons, Amazon won’t be able to resell them. Also, I don’t want to cause any trouble for the dude (even though he did a stupid thing), so I’m not sure how to proceed here. Leaning towards simply moving forward, but wondering if anyone has had a similar experience?

different amounts expire at different times but there's know where I can see you to see when the first money expires

Just as title says. Game was preordered on june 6th, original release date was supposed to be september 25th, but it was actually changed to the 4th just a few weeks ago.

On the product page it has the right date, but on the order I made it says the 23rd.

Does anybody know if this is just not updated and the game will be shipped in time? Or will they now make me wait until the 23rd? The game is not out of stock, I could still order it again with the proper release date.

So my question is: Is this normal and I shall wait and see, or shall I cancel the original preorder and set a new one?

Oh and yes, this IS with prime delivery.

Amazon packs these totes way too full.

Amazon is good about sending emails when something i am subscribed for has a price increase. Well the one I got last week was for some dog treats, the only ones I get away with adding pills to, so I’ve gotta have them.

It said they went from just over $10 a box to over $20 a box…since early August! Seems like a packaging change or something so I pull up the product page. NOPE, it’s still $10.33 a box, which I’ve been paying every month.

So I cancelled that Subscription and ordered 6 boxes for what they were going to charge me for 3 boxes. Watch your subscriptions carefully!

Just saw the video showing an Amazon driver stealing a package from the customers doorstep-after he took a phony photo of delivering it. Wow-I thought my beefs were bad.

My current dilemma (which dwarfs in comparison to prior poster’s) is I ordered hiking boots for a strenuous hiking trip very soon. First one was delayed continuously, went through the whole process where the customer has to solve the problem. Got nowhere: Amazon doesn’t even honor escalations from Amazon employees!

So I tried ordering the same item again, this time from a reseller thousands of miles away. Same sequence of events: for me, sadly, these boots are sold out at retail.

Communicating with a series of robots that write & sound like humans, but can do nothing except work for pennies. Realized that Amazon is really falling apart: firing 18K human workers, replace them with robots, except surprise! The robots aren’t effective oh but they are so much cheaper!

Appears that delivery problems start way earlier: the Amazon fulfillment centers aren’t even scanning in the resellers orders. This is the first step in the fulfillment process. Happened to me before and it’s happening in real time now. And there’s not a thing I can do about it.

We’ve all become addicted to prime shopping and quick delivery. Turns out it doesn’t work. I’m just wondering if all of us will wake up in my lifetime.

Imagine a world where the robots take over….and they’re not very good at it. Perhaps the robots will get so disgusted, form a union (that can’t be stopped) and recombine human DNA so we can get back to the garden.

Hello everyone! My package from Amazon was lost in transit. When I contacted customer service about getting a refund, they wanted me to issue them a government ID. I think that’s ridiculous. I’ve been an Amazon Prime customer for close to 15 years. I’ve never seen such ridiculousness on their part just to get a refund because their employee screwed up. I wanted to know if anybody else is going through this or had this experience? Since they refused to refund me, I’m going to go through my bank and file a claim to get my money back for Non delivery of goods.

Received a couple of blushes I order of Amazon and the status of them were absolutely disgusting. I do not understand how the employee which packed them thought it was acceptable to ship them.

Several of the items were opened with no safety seals and finger prints on them and missing their brushes.

Others were shattered because they didn't even ship them in bubble wrap or appropriate packaging even though they are fragile items!

Absolutely ridiculous. They look way worse in person. I don't understand why or how this would have happened. Anyone with common sense would know to use bubble wrap and not ship dirty use items.

Why is Amazon letting this happen? They shouldn't be reselling returned makeup... Ugh!!!

Yeah, my membership is due in 18 days. Do why are we trying to charge it now? I pay monthly, not on a 10 day basis

Blown away by how good Walmart+ CS is, instead of "let me educate you on our return policy" while I've been waiting for 3 weeks for a refund. Goodbye Amazon, and respectfully, fuck you

You know its illegal af to sell un-checked returned items as NEW in the United States right? Where's the legal action... and where is the accountability? 👎

I travel a lot, and have ordered from Amazon a lot while staying in hotels. I am not the only one, I frequently see Amazon boxes behind the front desks, sometimes many, when I pick up my delivery. Amazon has always delivered to the front desks, there is always someone there, and it works very well.

But today they delivered to my room on the 4th floor. I heard the noise and looked, and there were four other doors with packages. Never, ever have they delivered directly to the room before, in many different places.

I just ordered a Prima Guide for Smash 4 off of Amazon, and I got an email from Amazon stating that my order had been refunded. I never refunded the book, it was due to arrive today, does anyone know why they might have done this?