I’m looking for advice from people who have dealt with AppleCare+ and Apple Authorised Service Providers in India.
Device: MacBook Pro M3
Coverage: AppleCare+
Service provider: iVenus (Apple Authorised Service Provider)
Current repair quote: ₹25,900
What happened
While I was using the MacBook, the screen suddenly went black and started showing green squares/artifacts. The MacBook then stopped functioning normally.
I did not drop the MacBook or have any incident involving liquid exposure.
I took it to iVenus under AppleCare+.
Initial diagnosis and repair
iVenus initially diagnosed the MacBook and replaced the charging port, but the problem remained.
They then sent the MacBook to their service centre in Bangalore for further diagnosis.
After around 2 days, I was told the diagnosis was still ongoing and that it could take around another 10 days for the next stage.
I was also told that if the logic board needed to be replaced, there was a possibility of losing my data.
Liquid damage finding
The service centre subsequently identified liquid damage, and the repair was put on hold.
The problem is that I did not observe or have any incident involving liquid exposure to the MacBook.
Because of the liquid-damage finding, I was given a repair/service quote of approximately ₹25,900.
I have AppleCare+, so I am trying to understand why I am being asked to pay this amount.
I contacted Apple Support and explained the entire situation. I was eventually connected with a senior Apple Support/manager-level representative, who said they would be taking over/escalating my case.
I also contacted iVenus.
I asked to see the evidence/photos of the alleged liquid damage. iVenus told me that they cannot send me the photos, but they can show them to me on their device when I visit the service centre.
Where things stand now
The repair is currently on hold while the case is being reviewed/escalated.
I have asked iVenus to proceed with the repair under AppleCare+, because I did not have any liquid exposure incident.
I am currently being quoted ₹25,900 service fee for the repair.