Hey everyone, wondering if anyone has dealt with this before.
My Apple TV 4K suddenly stopped booting normally. The front light keeps blinking, the Apple logo appears on the TV for a few seconds, then it shuts off/restarts and repeats the same cycle indefinitely.
At one point it finally showed the Apple TV recovery screen asking me to bring my iPhone nearby. I did that, got the recovery prompt on my iPhone, entered the code shown on the TV and started the restore.
Unfortunately, after a while the iPhone showed:
“Unable to Restore Apple TV. You can try to restore Apple TV again later.”
I’ve managed to get into recovery three or 4 times now, and all three attempts ended with the exact same error. Most of the time I can’t even get the recovery screen anymore, it just goes:
Apple logo → black screen → blinking light → reboot → Apple logo
I’ve already tried unplugging it for a while, restarting the iPhone, reconnecting everything, using 2.4 wifi, changing tvs, power outlets etc.
Has anyone had this happen to an Apple TV 4K? Is there anything else worth trying before taking it to an Apple help center? And for anyone who had the same restore failure, did it turn out to be corrupted tvOS or an actual hardware/storage failure?
Trying to figure out whether this thing can still be resurrected. Help please :((
UPDATE: I have an appointment tomorrow with an Apple Authorized Service Provider here in Argentina, since we don’t have official Apple Stores. I’ll update the post once they’ve had a chance to inspect the Apple TV. Thanks everyone for all your replies and suggestions!
UPDATE 2: I dropped the Apple TV off at the Authorized Service Provider today. They charged me around USD 20 for the diagnostic, and they said I should hear back within 2–3 business days. I’ll update the post again once I know what the issue is.
Thanks again everyone for all the help!