r/CeX • u/No-Author-9905 • 1d ago
Discussion 2DS Console
Hello! First time posting here.
My 2DS from cex came with a few issues (Failing sleep switch which causes randomised black screens) so today I came in to cex to return the device.
They tested it for a hour. No one looked at the thing. No one even tested the sleep switch. They just left the console laying to the side on Mario kart 7.
And they said “there’s no issue with the device” And I did clearly show them two videos of the device screens just going black and then turning back on as if someone enabled sleep mode and disabled it quickly.
Now I was wondering what do I even do in my situation?
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u/MogStuff 1d ago
Warranty tests are tricky for intermittent problems. Obviously no store is going to pay for someone to just play on your 2DS for a few hours so that kind of test replicates it. My store would ordinarily ask to keep it for longer than an hour to see if we can eventually replicate the fault, but it would likely be a similar test.
You could always try taking it to a different CEX as you can carry out your warranty at any store. Sadly if the store can't replicate the fault at all even copying the same steps as you then they won't be able to do much. Give them as much information as possible and accept they might need it for a few hours, sometimes it's taken us 30+ test hours to find a fault.
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u/No-Author-9905 1d ago
The fault quite literally could’ve been shown if they moved the sleep switch from (sleep to on)
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u/feckin_hateyou 16h ago
2 week refund in UK, just return it?
Outwith 2 weeks? Use their warranty.
The gamble with pre owned items.
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u/JONWAYN3GACY 1d ago
I showed CeX staff the fault with a phone the day after I bought it with the bottom half of the screen going black.
They still said they need to test it despite me showing them ffs and still had the nerve to say they couldn’t find an issue.
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u/hewer006 1d ago
Just for a rough state of cex support, I brought a watch, the strap had a tear in it. I took a picture minutes after opening it and later sent them an email.
They respond saying the warranty is void due to physical damage, I respond saying A) I received it line that, B) you can't fucking cancel a warranty for a watch over a consumable strap.
They go we've checked with the store and can confirm it was not shipped out like that, I asked them for the photos given they're so confident now they need 24-48 hours.
Clear to say I won't be keeping it lol
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u/feckin_hateyou 16h ago
2 week return regardless, even if you just dont like it.
And the watches and straps are meant to be 2 different entities on their site. It's ridiculous some of these shops.
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u/JONWAYN3GACY 1d ago
I would complain to head office.
Had the same issue with GAME back in the day with a faulty phone.
I set it up on apps and internet screens and usage time so I could check when returning of that had done anything.
Lo and behold the phone was in the exact state it was in when I dropped off and was told they could t find a fault.
When did you buy it compared to when you returned with issues ?
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u/SwiftieNewRomantics 1d ago
You stood and watched them testing it for an hour?