Hi, this is a strange and frustrating one. Hoping someone here may have experienced this before.
I submitted a Carer Payment/Carer Allowance claim on 10 July.
On 8 August, Centrelink put the claim on hold and requested some additional documents. I went into a Centrelink service centre to clarify everything and then submitted all of the requested information by 14 August, well before the 24 August deadline.
After that, the claim changed back to In Progress / Successfully Submitted, and Centrelink showed an estimated completion date of 3–10 September.
Then on 30 August, I checked the claim and it had suddenly changed to:
“Withdrawn — Your claim has been withdrawn and cannot be reinstated.”
I definitely did not withdraw the claim online, by phone or in person. There is also currently no rejection/outcome letter or explanation in my MyGov inbox.
I’ve tried calling Centrelink several times today but the phone system keeps disconnecting due to call volumes. I have a face-to-face appointment tomorrow to get it checked.
Has anyone had a Centrelink claim suddenly show as “withdrawn” even though they didn’t withdraw it? If so, what was the reason — processing error, manual processing, claim being re-entered, etc.? And was your original claim date preserved?
Thanks!