r/ChatGPT • u/FirefighterIll1493 • 18h ago
Serious replies only :closed-ai: Error mounting files in /mnt/data
Does anyone know why everything was working fine yesterday morning, but then suddenly in the afternoon ChatGPT started telling me that the code files I upload, both inside a .zip file and individually, fail to mount in the runtime environment?
It seems to have lost that ability from one moment to the next, and I can't get it working again so it can continue working with my C++ files.
Could anyone point me in the right direction?
Thank you very much!
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u/BlackDeath66sick 17h ago
It didnt work for me yesterday and still, today NO chat can receive any files. Be it work, chat, or a project, nothing gets access to files.
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u/FirefighterIll1493 17h ago
Then it must be a widespread issue. What a relief, I was starting to think I'd messed with something I shouldn't have.
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u/BlackDeath66sick 17h ago
I'd think so too, but it don't see anyone posting about it which is weird.
Like, for me it literally cannot access any files anywhere. Not on deaktop app, not on web, not on work, not on chat, and regardless of the model used. You'd think if it was a widespread issue, people certainly would talk about it as it literally makes it useless for certain tasks.
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u/milkyfug 17h ago
Same problem. Guess we need to wait
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u/FirefighterIll1493 17h ago
Phew, at least I can see I'm not the only one. Since I hadn't seen any news about it, I thought I'd broken something.
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u/Consistent-Load-1074 16h ago
tbh this has been flaky for a lot of people lately. Try pasting the code directly into the chat instead of uploading files as a workaround until the sandbox stabilizes. Not ideal for big projects but it at least keeps you moving.
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u/FirefighterIll1493 16h ago
I've tried that, but the problem is that I still get the same error. I'm stuck at the moment.
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u/FoxMaleficent6365 16h ago
I had the same issue yesterday, worked normally today but just recently starting experiencing the failure to mount again :(
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u/FirefighterIll1493 16h ago
Who knows what they're changing behind the scenes. Hopefully it won't take them long to fix it...
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u/FoxMaleficent6365 15h ago
yeah :( yesterday they were reporting issues with work (even though my issue was with the browser) and "no incidents" with file uploads but once they applied the mitigation for work I was able to upload files again, and today again they're reporting zero incidents with file uploads...
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u/Life_Design8252 4h ago
Absolutely the same problem here. Iām on ChatGPT Pro, and it has been going on across all of my chats for more than 26 hours now.
ChatGPT does not see any newly attached files at all except screenshots/images. ZIPs and other files appear in the conversation, but the runtime cannot access them, so work across all of my projects has completely stopped. At this point ChatGPT is basically only useful for asking for a soup recipe. I literally just tested it again in brand-new conversations across several different Projects ā still completely broken. No change at all.
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u/No-Anteater-8379 2h ago
I'm a ChatGPT Plus user, and I've been having a strange file upload issue for the past three days.
The upload itself appears to complete normally. The file name shows up in the conversation, and ChatGPT seems to recognize that a file was uploaded.
However, when ChatGPT actually tries to access the file, it says that the file isn't available or isn't mounted in its working environment (for example, /mnt/data).
This has happened repeatedly with ZIP and 7z archives. Re-uploading the same file doesn't fix it, and restarting my computer didn't make any difference either.
The strange part is that ChatGPT can see the file name and knows that the attachment exists, but it can't actually open or access the uploaded file.
This started the afternoon before yesterday, so today is the third day I've been experiencing the same issue.
I'm using ChatGPT Plus on the web.
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