Today I went to try to order a bacon, egg and cheese sandwich on a waffle, which seemed to completely blow the mind of the CFA team member on the register.
She basically gave me a confused look and said that it’s only possible to have a chicken and waffle sandwich.
I then asked her if she could ring it in as a chicken and waffle sandwich, add egg and cheese. She said yes. I asked her if this would essentially mean it is a chicken, bacon, egg, and cheese on waffle. She said yes.
Then I said OK, can you take off the chicken. And then she said no.
Next, I asked her if she could ring it in as a bacon, egg and cheese biscuit and sub the biscuit for a waffle. She told me this was not possible.
At this point, I got a bit frustrated because I felt like she was just being difficult and not wanting to admit that she was wrong or maybe that she didn’t know what to do it. The final solution I came to was to order the bacon egg and cheese on a biscuit and then add a waffle on the side.
She told me that there is no way to get a side waffle. So I gave up. Told her I would order the waffle on the app, and she could just ring up the bacon egg and cheese biscuit meal.
(The reason I did not want to do this as a waffle, add bacon egg and cheese on the app is because the photo on the app only shows one single waffle, though some people here said that the waffle comes pre-cut into two pieces. To avoid disappointment in finding a discrepancy between what people say here and what is actually happening in the restaurant, I thought it best to do this entire order in person at the restaurant. When I received the waffle, it was wrapped as one piece and I was a bit worried. Upon unwrapping it, though, this ended up being true- the app shows a picture of one waffle, but it is cut into two pieces!)
I put in feedback on the Chick-fil-A cares regarding the experience. Thanks for reading my post as i whine and complain lol today did not feel like it was a pleasure to help me, they made me feel like it was a burden 🫠🥺