Hello, sa mga naka experience magpa upgrade ng plan sa GoFiber app ng Converge, meron ba talagang additional charge na 250 pesos for delivery? Even in other platforms? And gaano katagal bago niyo nareceive yung new hardware after upgrading? Thanks!

Hi everyone! I just wanted to ask about your experience with applying for Converge Internet.

I applied through the Converge website last week and was already given an account number. However, no technician has visited our house yet for the installation, and I haven’t received any clear update regarding the schedule.

Would it be faster if I applied through a Converge agent instead? Or should I just wait for my current online application to be processed?

I’m also wondering if applying again through an agent could cause duplicate applications or other issues.

For those who have recently applied for Converge, which application method was faster for you: online through the website or through an agent?

Thanks in advance!

hi! just want to ask since it’s almost a week since we lost connection. not red naman yung LOS light. working yung ibang lights kaso walang internet. i raised the issue both sa email and messenger support but i have received either automated replies or no replies at all. sa email naman puro ticket then mareresolve kahit wala namang nangyayari.

now i want to cancel but i read na may pre-termination fee kapag less than two years. is there a way para ma-waive yon? medyo malaki rin kasi and ive done my part naman sa pagbabayad ng bills on time. sadyang bulok lang service nila. will appreciate similar experience sharing or baka may sample email kayo w same intent

Is there any way to contact Converge? Walang kasi update, paulit ulit lang sinasabi sa messeger.

Hello, nag-apply ako sa online website ng converge nung 22. May mga nagpunta na na mag-iinstall pero hindi kami mainstallan kesyo maulan (understandable) kesyo kulang sila ng manpower walang mag-aassist sa kalsada, etc. Nag-follow up na rin ako sa customer service pero until.

Question: dapat ba sa agent na lang ako nag-apply kasi mas mabilis dahil may mag-aassist kesa sa website nila?

Salamat sa sasagot.

Ang lala ng converge, more thab 2 months ng intermittent connection ko. Mag 1 week na akong totally walang internet red ang los. Almost one month na akong kumakausap araw araw ng customer ticket napakadami ng ticket na nasubmit ni walang pang na reresolve. Ano na Converge?

Ano po gagawin after i repair ng technician yung internet tas kinabukasan naka open po ito

Location: Quezon city

Bat wala po nag eemail o chat sakin sa vibr about sa billing kadalasan kasi 25 of month meron na consistent yon pero ngayon wala

Napipikon na ako, promise. Ang dami kong deadlines na na-miss dahil sa no internet connection na 'yan. 3x ata kami nagreach out sa kanila pero sinasabi lang nila na aayusin daw nila sa end nila and so on. Until now wala pa rin. May times na buong araw wala, may times na meron. Parang nananadya kasi na every time I have meetings, doon nawawalan. Kapag rest day naman, ayun buong araw meron. 😭😭😭 (3rd slide nagstart ng 6:05pm then hanggang 4am daw walang internet as per my sister)

PS: pls be kind po, nag rant lang me

This happened 15 days ago already, No lights No power tnry ko narin magpalit ng adapter wala parin araw araw ako nacontact sa click2call at converge support facebook page. wala parin pumupuntang technician para palitan ng modem first time to nangyari for the last 4 yrs of being a subscriber ng converge. Ganito ba talaga katagal para palitan ang modem nakakaabala lalo na kung gamit mo sa trabaho ay kailangan ng internet ang hassle.

An "employee" came to visit our house to offer an upgrade plan, apparently we're the only one in the block who hasn't gotten an upgrade yet. We paid him directly on his Paymaya with his name + @ converge. He told us that the model will be installed after 30 mins, and lo and behold, 30 mins has passed and he hasn't returned yet. So just for confirmation, do they actually deploy employees or needed na kami mag inquire for an upgrade?

Tuwing makulimlim palaging ganyan red loss pero pag sumikat ang araw sa umaga nabalik rin sa normal na condition hindi naman po dati ganyan nagsimula lng ngayong buwan ng august ano kaya po ang dahilan?

Hello! Due to the recent ulan, nabasa yung router namin and it won’t start na. I thought na you could just buy a new router to replace it pero iba pala yung connection. Is there any way to replace the old router myself or do I have to wait sa customer support?

Hi! We recently registered for Converge Prepaid Fiber and we're just waiting for the installation. This is actually our first time getting Converge, so I'm not really sure what to expect.

For those who have had it installed recently, how was the whole process? Did they contact you beforehand, and did you have to prepare or pay anything on the day of installation? And how?

Would also love to hear if there were any unexpected issues or things you wish you knew beforehand. 😅

Thanks!

Good morning. I just paid Converge using GCash earlier today. However, for some reason, I paid 2200 pesos to Converge again instead of to ACOM, which was the intended recipient. It was a glitch in GCash's app.

Will Converge refund me? Which is faster: email or a personal visit to one of their business centers? Also, how long before they refund me?

Hello asking po what to do in disconnection (completed na lock-in period)

Click2Call is useless cos it keeps telling me my account no is invalid lol even tama naman ienter ko (from Sky to Converge kasi acc ko)

I already emailed the CS and i had a ticket already pero no further instructions provided, should i unplug my modem now? Do i have to fill out any forms? Thank youu

Converge lang pwede ikabit sa condo namin kasi apprently yun lang ang may signal na stable. Need namin ni husband ng stable wifi for my review and his work. Kaso pag nagtatanong sa converge agents na nahahanap namin sa fb, iba-iba sagot nila pagdating sa disconnection fee.

One gave us a 2k quote for pre-termination, another told us na babayaran yung matitirang months. May isa naman nagsabi walang fee for pre-termination. Tumawag naman kami sa converge pero ang sabi yung agent daw ang makakasagot. Ano thoughts nyo? Ano ba talaga? Hahahaha ang gulo 😭 hanggang april lang kasi kami dito sa condo and hindi na namin balak magrenew ng contract kasi medyo panget yung sistema lol (for reference isang linggo walang kuryente yung kabilang tower, tumagal nang tumagal kasi palpak yung nahire nilang contractor sabi sa announcement nila)

Pls help me out 🥲

I need a bit of clarification on how Converge handles payments because I'm looking at two completely different numbers right now and feeling pretty confused.

I recently received my latest billing statement for my Fiber X 1500 plan and noticed a discrepancy between the actual PDF document and the GoFiber application.

On the official PDF invoice, my current charges amount to ₱2,903.23. However, I have an existing advance payment credit of -₱1,500.00 listed under my previous balance. Accounting for this credit, the statement specifies that my total amount due is ₱1,403.23.

When I log into the GoFiber app, the dashboard displays an outstanding balance of ₱2,903.23, omitting the ₱1,500.00 credit reflected in the statement.

Has anyone encountered this issue with the app failing to update credited balances? I plan to settle the ₱1,403.23 total indicated on the PDF statement through online banking, but I wanted to verify if paying the statement amount directly will cause any posting delays or system flags on the app side.

Kanina okay pa yung wifi. But nung pag uwi namin all phones cant detect SSID. androids and iphones.

2.4g may ilaw pero 5g parang almost 5 months na din di nagagamit since may problem din. Pero kanina 2.4 g ayaw na din ma detect yung SSID pero sa PC thru lan ethernet meron.

Any tips how to fix?

Hi everyone. I subscribed to Converge as my ISP back in April, and as part of my subscription, I also got their Xperience Box add-on.

The problem is, it's already been several months and I still haven't received the Xperience Box.

I've already contacted Converge regarding this and sent them an email to follow up. The only response I received was that they had closed my case and created a job order regarding the issue. However, since then, I haven't received any further updates or any information about when the Xperience Box will actually be delivered.

I'm wondering if anyone here has experienced something similar with Converge, particularly with promotional/add-on products like the Xperience Box.

How long did you have to wait before receiving yours? Did you have to repeatedly follow up with Converge? And if Converge doesn't provide any proper resolution, would contacting DTI or NTC actually help with this kind of issue?

I'm willing to follow the proper process and give Converge a chance to resolve it, but it's frustrating that it's been months with no product and practically no updates beyond "job order created."

Would appreciate hearing about other people's experiences and what you did to get your issue resolved. Thank you 😔

Anyone else having issues with Converge lately? Our connection has been noticeably slower since last week, and the Wi-Fi keeps cutting out for hours before coming back on its own. It seems to happen more often when it rains, but there’s no LOS light showing.

Could this be an issue with the fiber line or drop cable, or is it more likely something on Converge’s end? I’m planning to contact them, but I wanted to ask here first.

They emailed and said may outage daw. Pero they will dispatch a tech daw since Red LOS. Not sure if isolated case tong samin or outage mismo sa area.

Hi! Planning to terminate my contract with converge. I already completed my lock-in period but I have no access to my modem already. How much do I have to pay for a lost model? Thanks.