I am a Bitget user from Brazil, and I am posting this because I would like independent technical scrutiny from people who understand futures, cross margin, liquidation mechanics, exchange APIs and trade reconstruction.
**I am not asking anyone to automatically take my side.**
I want people to examine the evidence and tell me if my interpretation is wrong.
My dispute concerns activity involving TUTUSDT/BICOUSDT and Bitget's subsequent compensation determination.
After the incident, I began reconstructing what happened using the records available to me, including API data, orders, fills, positions and the information provided by Bitget.
The amount involved is substantial for me.
Bitget has offered me **12,712.84 USDT** as compensation and has told me that its compensation decision is **“final.”**
However, based on my reconstruction of the affected activity, I believe there is a substantial discrepancy that still needs to be explained.
**This is where my main concern begins.**
I am not simply asking Bitget to increase the compensation because I am unhappy with the amount.
I have repeatedly asked for the underlying information necessary to independently reproduce and verify their calculation.
August 19 — My first formal request
I formally rejected the proposed compensation as a full and final settlement and expressly reserved my rights.
I also requested preservation of the evidence related to the case, including:
* orders and fills;
* affected positions;
* SYS/liquidation logs;
* mark/index prices;
* margin/risk records;
* compensation calculations;
* relevant internal case records;
* records concerning the affected TUTUSDT/BICOUSDT activity.
My purpose was straightforward:
**I wanted enough information to independently verify how the compensation had been calculated.**
August 20 — I asked a second, very specific question
Because Customer Support had already told me that the compensation decision was final, I attempted to understand Bitget's formal dispute-resolution procedure.
I asked:
**What is the official channel for submitting a Notice of Claim under the dispute-resolution provision in Bitget's Terms?**
I had contacted Bitget Legal, but received an automated response directing user complaints back to Support.
So I specifically asked Bitget:
**1. Is the Legal address the correct channel for a Notice of Claim?**
**2. If not, where exactly should it be submitted?**
**3. Who handles the informal dispute-resolution process after Support declares its compensation decision final?**
**4. Where are the records necessary to independently reproduce the compensation calculation?**
I explicitly asked them not to simply redirect me between Support and Legal.
August 22 — Bitget responded
Bitget told me that my case and compensation had been reviewed according to its compensation plan and calculation methodology.
They again stated that:
**“the compensation decision and amount provided are final.”**
They also said that if I required further clarification regarding the compensation calculation, I could contact them again and they would explain how it was assessed.
And this is the part I am struggling to understand.
**That clarification and the underlying records were exactly what I had already requested.**
The response did not, as far as I can determine:
* identify the official channel for the Notice of Claim I asked about;
* identify who handles the dispute after Support declares its decision final;
* provide the underlying calculation records I requested;
* provide sufficient information for me to independently reproduce the compensation determination.
If I am overlooking something in their response, please tell me.
Why I am bringing this to Reddit
I don't want this discussion to depend on emotion.
I want it to depend on **data**.
I have preserved the relevant support communications and records available to me, including API/trading data that I have been using to reconstruct the affected activity.
I am willing to provide relevant evidence for technical review while redacting account identifiers and other sensitive information.
What I would especially appreciate is help from people experienced with exchange APIs, futures and cross-margin accounting.
**My questions to the community are:**
**1. What records would you require to independently reconstruct the affected positions and determine the economic impact?**
**2. What data would be necessary to independently reproduce a compensation calculation like this?**
**3. If an exchange says a compensation decision is “final,” should the underlying calculation nevertheless be reproducible from records provided to the affected customer?**
**4. Is there something technically wrong with the way I am approaching this reconstruction?**
**5. Are there independent researchers or technically experienced users here willing to examine the evidence with me?**
I am specifically interested in people challenging my calculations, not simply agreeing with me.
If my reconstruction is wrong, I want to know **where it is wrong**.
If it is correct, I want to understand **why the numbers differ from Bitget's determination**.
I have been dealing with this dispute for more than two weeks, and at this point what I am asking for is something very simple:
**Show me how the number was calculated so that it can be independently reproduced.**
I will answer technical questions and provide additional redacted evidence where appropriate.
Thank you to anyone willing to examine this seriously.