Sorry for the wait on this one; the team have been digging into the issue affecting rewards, and I wanted to come back with something concrete for the community.ย
What happened: there was a technical issue with the offer which affected some accounts. Some of you were charged back.
What happens now: if you were affected by this directly, please reply below with your Freecash ID and the team will manually review your case.
For the unaffected: If you did not receive a message about the technical issue, you should be able to continue normally.
Please note that these reviews are manual, so it might take some time to get through all of them, but the team are prioritizing it. Please also feel free to continue discussing the topic in the main thread, but we will handle all reviews here. I will be responding to each reply in the other thread, pointing them here for a review.
Thanks for your patience here and sorry for the inconvenience.
AUGUST 29 UPDATE: thanks for your submissions. The team have started working through these and will continue to do so until every one has been reviewed. I will follow up with another update on Monday.
ID: 15233370. I even had my 56ยข reward for just playing and watching ads revoked. Pretty weird, considering the issue was apparently about โleveling up faster,โ not watching ads.
Update: They added $250 to my account but I had $460.76 pending. All my rewards are still crossed out and it does not say where the $250 came from.
u/Sidekick_Energy Can you look into this please? Also can we earn more rewards from this offer? I can hit Level 5,000 for more money but the message sent when my rewards were reversed said "We will also disable further rewards from Stack Smash for the users affected, so no additional rewards can be received from this offer."
EDIT: I just hit level 5,000 and the reward is now pending. I'm still missing $210.76. They only credited $250. I will edit back when they paid back the full amount.
EDIT 2: They won't pay me back the $210.76. Another person also told me they paid them $250 but it wasn't all of the money that was reversed. I guess $250 is the max they will credit back. So if you had a chargeback of more than $250 you won't get it all back.
What will you guys be doing to make sure something like this doesnโt happen in the future? Iโm sure I speak for many others as well as myself when I say that my trust and faith in the platform have been seriously shaken. The motivation to complete new offers is pretty low when you have to worry that your hard-earned rewards could be clawed back on a whim.
Iโm sure this will get buried, but I still donโt understand why you guys are going to waste countless hours on individual manual reviews when the issue is clearly system wide. You really think hundreds (maybe even thousands?) of us all figured out how to cheat with the exact same game? How could we have even known there was a supposed glitch in the app to exploit? We played the game as it was presented to us. What about the people that arenโt on Reddit and donโt know thereโs an option to request a manual review? Are they just screwed?
I am requesting a manual review of my account regarding the recent Stack Smash reward cancellations.
I completed the Stack Smash offer through normal gameplay. I didย
NOT
ย use any bug, glitch, exploit, automation, modified software, or unintended game mechanic.
Freecash itself recognized my milestones as completed and placed the following rewards into pending status:
โข Level 5000 โ โฉ190,865
โขย
Total โ โฉ190,865
The Freecash app explicitly showed that these rewards were pending and would become available for withdrawal after 7 days.
However, these rewards were suddenly cancelled on August 27.
I understand that Freecash may need to take action against users who actually exploited a bug or received rewards improperly. However, I did not exploit any issue. I spent a significant amount of time playing Stack Smash normally, and I also spent my own money while completing the offer.
What I find particularly unfair is that my rewards had already been recognized by Freecash as completed and placed into pending status before they were cancelled.
If my rewards were cancelled because of an issue affecting other Stack Smash users, I respectfully request that my account be reviewed individually rather than applying a blanket cancellation.
Please review my Stack Smash tracking records and provide the specific reason if my account is believed to have violated any offer terms. If no violation is found, I kindly request that my โฉ190,865 in legitimately earned pending rewards be reinstated.
I played the game normally. I did not cheese anything or received multiple in game rewards. I played the game level by level as it is not possible to skip levels.
Like with the game Brilliant Sort, they realized that people were able to progress way too quickly.ย
If you don't know about Brilliant Sort, you just have to complete the first level set of 6 small puzzles as a tutorial. After that, you could manually scroll to the specific levels you needed to unlock and just unlock it with coins. Didn't even have to play the game.ย
FreeCash ID: 92847572
I had $293 removed from my account after I completed a burning reward for Level 5000. I spent over 80 hours total playing the game and over 13 hours in one day to complete the burning reward
The amount of users affected by this says a lot. This was clearly not an issue with the playerbase, but rather freecash and or stack smash.
ID: 15086728
Iโve been playing this offer for 13 days and Iโm only level 1474/5000 so I think itโs pretty obvious that I havenโt broken the rules or done anything wrong to progress faster.
Hope this gets resolved soon.
To anyone in this thread, submit a BBB complaint about freecash if they don't give you what you earned fair and square. Besides they should be evaluating each case and determining if someone participated in this supposed exploit.
Your 'transparency' claim makes zero sense if you're going to delete my comment and not even show what it says, you clearly just don't want people to actually submit complaints.
If you're not doing this, then stop deleting my comment when this is the appropriate place for it, despite your 'reason' for removing it.
Hi [u/Sidekick_Energy](u/Sidekick_Energy) โฆ any updates? Iโve seen a few people say they received their earnings (up to $250)โฆ the chargeback on my account was for $92.20 but I still havenโt gotten it.
ID: 95432821
UPDATE: The amount has been credited back to me! Thank you, FreeCash for doing the right thing!
ID 36900336 I bought the no ads to go faster and played many hours each day to do it as fast as possible. This was my first really big offer and they stripped it away for no reason, it makes me scared to keep going if I don't get what I earned. I wasn't aware of any technical issue and didn't see anything wrong in the game.
I definitely didnโt do anything shady. Game played just as all the levels before had. No glitch. No โextra winningsโ or whatever the bot said. I had already completed level 4000 and was waiting for it to pend, when it got taken back out of my account. This is ridiculous. 2 times now this game has screwed me. I just wanted to finish it out.
FREECASH REVERSED MY REVERSAL! Faith restored!! I messaged with no less than 6 agents as I escalated my complaint over the course of three days. Today I checked my balance and saw the message that they had reinstated my rewards and they were available to cash out immediately.
Very very happy, THANK YOU FREECASH! ๐๐
Spent many hours and extremely long nights playing this game to advance, only to be denied my winnings. It makes me worried to play anymore games through freecash. Hopefully my account gets looked into.
I completed the Stack Smash offer through normal gameplay and did not use any bug, exploit, automation, or unintended game mechanic. My rewards were cancelled despite no violation being detected on my account.
Please manually review my account and tracking records. I also want to clarify that the โฉ285,333 Level 4000 reward and the โฉ406,966 Level 5000 reward were initially tracked and credited to my account normally. Both rewards entered the 7-day pending period, but were suddenly cancelled afterwards. I did not fail to complete the offer or violate any terms, so I believe my case deserves a manual review.
ID: 109834155
My pending reward was cancelled and then I received a charge back. I wasnโt even going through levels fast still on 1700s and had 46days left
I completed this offer as presented to me and played level by level. I did not take advantage of any sort of glitch or multiplied awards. Any reward I received was from paying for it or watching ads. I actually watched so many ads for the game that even with the no ads purchase I still filled up the hard play rewards from watching ads. My rewards from completing that and level 3500 were reversed.
ID: 105424407 I have put hours upon hours into this game and I never even bought the ad free pack so I've been watching ads constantly (theres an ad after every level). This is how much time I spent on the game in one day to progress, just imagine how much that adds up to over about a week.
I just hit level 3500, but when I checked the Free Cash website, I saw that the previous rewards had been revoked. I did receive the level 3500 reward immediately, but it can't be withdrawn for another seven days, and I'm worried they might take that away too. It makes me anxious.
Freecash ID: 50246454
I have reached Level 3000, Level 3500, and Level 4000I invested 88 hours of hard work, constantly watching ads to complete these milestones. However, my rewards and progress were suddenly revoked right before I hit Level 5000.I played the game normally. I did not cheese anything or receive multiple in-game rewards. I played the game level by level as it is not possible to skip levels. There is absolutely no reason for my progress to be rescinded.I request a full restoration of my progress and rewards, along with a clear explanation for this issue. I look forward to your prompt response.
Played normal got no advantages. 3000 reward retroactively redacted. I would like my reward that I earned back and some sort of compensation for the 50+ hours of my life you essentially stole. Thx.
I heard about the things going on talked to the bot and the bot told me I was in the clear and when the earnings were due to be released I should have no problem. I had the bot tell me two different reasons for why my earnings of a total of $220 was reversed and my Freecash id is 57467154
I had my $74 reward for accomplishing level 3000 revoked, I started this game 2 weeks ago and Iโm barely halfway through, it would take me another week or so possibly 2 weeks to finish totally unlike the others who have completed the game within 7 to 8 days. I have also spent some of my own money into this game as well.
I was playing the game completely normally and have never used any cheats, hacks, or engaged in unfair play. My account was wrongfully banned or items were incorrectly removed. I kindly request a manual review of my account by a human support agent.
Freecash ID: 108204770
I genuinely do not understand why my reward was revoked. I invested a significant amount of time and effort and reached Level 5,000 purely through my own skill and dedication.
The reward amount was approximately โฉ162,901 KRW. I did not use any prohibited methods or violate any rules. I completed the offer legitimately through my own time and effort.
Please review my account and the offer completion again and restore my โฉ162,901 reward as soon as possible. I believe this reward was unfairly revoked, and I would appreciate a prompt resolution.
They say there was a technical error, but I didnโt feel anything at all, and after watching all the ads and not being able to sleep, I invested my time and completed up to stage 5000, only for the rewards to be canceled all of a sudden. Stop saying nonsense and immediately pay the original compensation amount as it was. Iโve left all the evidence materials.
Same thing happened with me playing Solitaire Grand Harvest. I have extracted all data and deleted my account. Freecash will be hearing from the ICO regarding their breach of my A22 rights under GDPR.
Hi, I was affected by the Stack Smash reward issue.
Approximately KRW 732,024 in rewards was reversed from my account. I completed these milestones normally, so I would appreciate it if the team could manually review my account and restore any rewards that were incorrectly removed.
Affected rewards:
Stack Smash โ Win Level 3000: approximately KRW 32,000
Stack Smash โ Win Level 3500: approximately KRW 178,666
Stack Smash โ Win Level 4000: approximately KRW 213,333
Stack Smash โ Intermediate: Keep playing to fill the bar!: approximately KRW 2,800
Stack Smash โ Win Level 5000: approximately KRW 305,225
Total reversed/missing rewards: approximately KRW 732,024
Please review my case and let me know if you need any additional information from me.
Wow!!!! They just credited back my rewards! Now the question is can we continue with the offer? I was levels away from my next reward and itโs enough earnings that it would be absolutely worth continuing to play.
Has anyone who had over $250 reversed gotten paid the full amount? It seems the max they will give back is $250. They won't credit back the remaining $210.76 that was reversed from my account.
Issue: Even though I completed Stack Smash normally, the rewards were forcibly canceled.
I request that you review the recent Stack Smash reward cancellation related to my account, restore the canceled earnings, and reinstate my account.
I cleared the game through legitimate effort without using any bugs or cheats.
Freecash recognized the goals I achieved and listed the following rewards:
Level 2500: โฉ32,000
Level 3000: โฉ42,666
Level 3500: โฉ237,333
Level 4000: โฉ285,333
Level 5000: โฉ428,386
Rewards up to Level 3000 were paid out normally.
However, the rewards from Level 3500 to Level 5000 were suddenly and forcibly canceled on August 27th, and my account was also placed under a withdrawal restriction.
I believe it is unfair that the rewards were forcibly revoked even though I did not use any bugs or cheats and spent a significant amount of time and effort.
A popup appeared asking me to re-register my ID, which I have already completed, but the account restriction has not yet been lifted.
In a short period of time, I have brought in nearly 30 referrals because I genuinely love and promote this app. Posts I have written in reward-app communities have reached over 80,000 views. If this matter is not resolved properly, I will have no choice but to publicly share this situation with a large number of people and report the incident on various sites where I serve as an administrator.
Please resolve the unpaid rewards totaling โฉ951,052 that were canceled, and lift the account restriction.
The tasks, level 1500, level 2000, level 2500, level 3000, level 3500, level 4000, and level 5000 were all unfairly chargedback. I completed these tasks per the instructions and at no point violated any of the rules or terms. No exploits, no vpn, nothing, I played the game legitimately. It took countless hours across multiple days and to see it charged back felt horrible for something I worked so hard for, not to mention this money is important for my upcoming expenses. I hope this issue can be resolved promptly. Thank you.
I played the game normally in compliance with the Freecash rules. It took over a week to complete, with 40 hours of actual gameplay time. As shown in the attached photo, rewards were issued correctly up to Level 4000, but the reward for Level 5000 was not granted. Please review this matter, and let me know via message if any additional information is required.
Ich bitte um eine manuelle Gutschreibung fรผr das Level 3500 bei Stack Smash.
Ich habe bereits Level 5000 erreicht . alles wurde gutgeschrieben bis auf Level 3500 und das finde ich sehr unfair. ich kann keinen echten Menschen erreichen, weder bei der E-Mail-Adresse noch in der App immer nur Standard antworten. Ich kann leider kein Supportticket mehr erstellen,da das Support Ticket schon abgelehnt wurde.Daher bitte ich um eine manuelle Gutschreibung meines Geldes.
Ich warte schon fast zwei Wochen auf mein Geld und es wird einfach nicht gutgeschrieben,obwohl ich schon Level 5000 erreicht habe.
I hope the rewards for Levels 600 and 900 that were already earned can be restored. If those previously earned rewards are restored and future milestones remain valid, I would feel comfortable continuing the offer.
Level 600 - โฉ2,400
Level 900 - โฉ3,733
Total pending to restore โฉ6,133
Issue: Even though the stack smash was properly completed, the compensation was canceled.
I request a manual review of my account regarding the recent cancellation of stack smash compensation.
I completed the stack smash event in a typical gameplay manner. We did not use any bugs, glitch, abuse, automation, tampered software, or unintended game mechanics.
Freecash acknowledged the goals I achieved and marked the following rewards as pending. Level 2500. โฉ74,666 โข Level 3000. โฉ98,666 โข Level 3500. โฉ122,666 โข Level 4000. โฉ148,000 โข level 5000 โ โฉ200,911
Total amount โ โฉ 644,909
The Freecash app explicitly showed that these rewards are pending payment and will be withdrawable after 7 days.
However, these compensations were suddenly canceled on August 27th.
I understand that Freecash may need to take action against users who exploit bugs or receive compensation through fraudulent means. However, I did not exploit any problems. I spent a significant amount of time playing Stack Smash in a normal way, and I used my money to complete the proposal.
What I find particularly unfair is that my compensation was already recognized as completed by Freecash before it was canceled and marked as on standby.
If my compensation has been canceled due to issues affecting other Stack Smash users, I respectfully request that you review my account individually rather than taking a blanket cancellation action.
Please review my Stack Smash activity history and provide specific reasons if you believe my account has violated the promotional terms. If there are no violations, we request that you restore the unpaid compensation amounting to โฉ644,909 that was legitimately earned.
Id: 49690871
I'm at level 2804and was planning to hit 3000 tonight. My offer is no longer showing on Android. I've wasted a lot of time since level 2500 if this offer was just pulled out of nowhere.
My rewards for filling the bar at the Intermediate level, as well as for winning levels 2500 to 4000 were wrongfully reversed. I didnโt gain any advantage and played normally.
I completed all 5000 levels. I was reversed ALL winnings except for completing level 2000. So youโre telling me that out of 5000 levels the only one I completed legitimately was only 1 level and that was level 2000?
MOST RECENT UPDATE: they told me I was only getting half. Then suspended my account when I went to cash out the rewards. BE AWARE THEY ARE STILL TRYING TO WITHHOLD OUR FUNDS
UPDATE: it looks like they are working on my account. I am still missing my rewards for completing level 4000 and level 5000.
During the offer process, bugs were not used or exploited, and they were not even discovered, but the message was received and was withdrawn.
Also, after completing the mission, I confirmed that the reward came in without any issues, and when I logged in for withdrawal, a recall measure had been taken. First, the fact that the reward came in well is proof that I proceeded with the offer without any issues, isn't it? I have completed all levels up to level 5000. Everyone was waiting for withdrawals, and among them, the 3500 level reward was...ย
Level 900, 1250, 2500 reward was cancelled.
ย
The most recent one I received was the level 3000 reward but Iโm not sure if this one will get canceled either.
I did not receive any extra bonuses and my funds were still taken back.
Aside from the offers for clearing levels 120, 250, 400, 900, and 1500, the offers for clearing levels 2000 and 2500 have been cancelled and the rewards reclaimed.
Iโm absolutely dumbfounded; I purchased the ad-removal and Season Pass, and played diligently for ten days, only for this to happen.
ID: 42652857
I completed level 4000 and the payment was reversed. Please review and restore my payment. I can show screenshots of my screen time to prove that I was playing honestly and not exploiting anything.
Began playing Stack Smash July 27 and successfully completed all of the Main Rewards except Level 1250 (though I was close to completing that as well). On August 20, I reached Level 900, worth $32. FreeCash acknowledged Level 900 completion and placed the $32 into pending status for 7 days. Yesterday, 5 hours before the release of those funds, that amount was reversed and removed from my rewards all together.
I did not receive any multiplied rewards, extra game rewards, bonuses, or anything else resulting from the technical error mentioned in FreeCashโs notice.
I would also like to point out that the Stack Smash offer presented to my account was substantially more limited than the offers reportedly provided to many other FreeCash users, with fewer goals/milestones and significantly fewer total rewards.
Therefore, I ask that FreeCash manually review my account based on the exact offer and reward structure that was assigned to me, rather than allowing this reversal of my reward based on the broader Stack Smash issue to stand. If my account shows that I played normally and did not receive the multiplied rewards described in the notice, I believe my $32 should be restored and immediately made available for withdrawal.
I will be happy to submit any screenshots necessary to facilitate a fast and fair resolution. Thank you for your professional courtesies in this matter.
Hi, I was affected by the Stack Smash reward issue. About KRW 351,000 was charged back from my account even though my chargeback rate is 0.00%. Please manually review my account and restore the affected rewards.
Stack Smash Win Level 4000 โ about KRW 148,000
Stack Smash Intermediate: Keep playing to fill the bar! โ about KRW 2,000
Stack Smash Win Level 5000 โ about KRW 201,000
Total missing/reversed rewards: about KRW 351,000.
I didnโt use technical issues and just invested pure time to push; for the parts that wouldnโt work, I followed the ads, got extra votes, and pushed, so please check again.
What I find especially unfair is that before my reward was canceled, it was already recognized as completed in Freecash and displayed as pending.
If my compensation was canceled because it affected other Stack Smash users, I respectfully ask that instead of a blanket cancellation, your account may be reviewed individually
ID : 44425409
I never try and using any VPN, proxy, illegal programs. but my reward is chargebacked. please recover my rewards. I hope this problem solved well
My ID: 53316827 they reversed my 1500 at 7.30, and 3000 at 31.00 and I played it right level by level. I wish to continue the game because I actually like it and spent plenty in app purchases and time playing it, but not if thereโs no more rewards. If this can be fixed and future app rewards posted correctly Iโd still like to play it, if not Iโll move on.
My ID: 80637328
This happened to me before yall checked my account and said it was all good to go and I didnโt break any rules or anything so please unrestricted my account please
I had to watch countless ads to earn rewards and progress through stages that were nearly impossible to beat manually. Despite putting in a lot of time and hard work, my rewards were revoked under the guise of a technical error. Please check this issue and resolve it.
I have been playing the game consistently and fairly, watching ads normally to earn rewards without any abnormal behavior. Despite this, my rewards were revoked, erasing all my time and effort in an instant. Please check this issue and resolve it as soon as possible.
My Level 4000 and Level 5000 Stack Smash rewards were reversed due to the reported technical issue. I played the game normally and legitimately, without exploiting any bugs or unintended mechanics. I progressed through the game level by level as intended.
I kindly ask that my case be manually reviewed and that the affected rewards be restored.
Hi! Got deducted like 50 dollars. I did everything normally no hacks or anything. Iโd like to continue the offer but this kinda bummed me out. Hopefully you can help thanks. :)
I have been playing the game consistently and fairly, watching ads normally to earn rewards without any abnormal behavior. Despite this, my rewards were revoked, erasing all my time and effort in an instant. Please check this issue and resolve it as soon as possible.
I just grinded Stack Smash legitimately to earn the rewards all the way up to Level 4500, but they charged back / revoked all of it.
3000 3500 4000 offer has been withdrawn
ID : 3232545
Hi I was apart of the affected my most recent task I completed from stack smash was revered for level 2000 payout $19 . Iโve been in playing the app fairly :,(
What happened: My Stack Smash rewards from Level 2500 through Level 5000 were reversed. I completed these milestones through normal gameplay and did not knowingly exploit or receive duplicated/multiplied rewards. I also attached a screenshot showing the affected rewards and the amounts that were reversed.
What happens now: I would like to request a manual review of my account and tracking data. Freecash support previously confirmed that my Level 4000 and Level 5000 rewards were earned and held for release, but they were later reversed. I would appreciate it if the team could review why these rewards, including the Level 2500โ5000 milestones, were reversed.
Thank you for taking the time to manually review my case.
I played the game completely legit, even spending money and my withdrawals were deleted shortly before they were about to be cleared. It was around $700 in total. Thank you for looking into this.
Fully played through 1000 levels legitimately and feel that it's wrong to be taking these rewards back and not offering rewards foe the subsequent offers for the game.ย ย
User ID: 97519833
Iplayed the game fairly and properly,
but my earned rewards were wrongfully
removed. Please restore and issue the
rewards to my account.
I even made in-app purchases
specifically to receive rewards for the
remaining levels, Therefore, please
ensure that all upcoming rewards are
also granted normally as I complete the
remaining levels.
I had my level 2500 and 3000 rewards taken away, and I dont even know why or what couldve caused me to lose it. I spent so much time and some money on the game to help me complete, didnt even know of any bug or glitch and went up 1 level at a time all legit I really hope yall can help me out, Thanks.
I completed the offer normally and followed all the requirements, but all of my rewards were charged back. Please review my account and restore the rewards that were taken from me. Thank you.
ID : 110122494
I progressed through Stack Smash up to Stage 5,000, and I was supposed to receive approximately โฉ1,350,000 in rewards. However, despite not using any bugs, exploits, or unfair methods, those rewards have been canceled, and I can now only see the rewards for reaching Stage 2,000.
Could you please review my account and verify my progress? I would greatly appreciate it if the rewards I legitimately earned up to Stage 5,000 could be restored and credited to my account.
Can you please do something about the Stack Smash offer in Canada? The offer in the US is around $1300 and in Canada itโs under $300 now. Iโve seen it go up to a little over $400 some days. But $1000 difference in the offer between the two countries is hardly fair.
Charged back shortly after completing level 2000. Frankenstein has actively encouraged me to continue playing as I will still receive the rewards that still show on my dashboard which are the rewards for 2500 3000 3500 4000 and the burning for 5000
Freecash ID: 31765298
Thank you for your time or any help you can give. My cash outs are also on hold I think because of this game if you can fix that too. I spent money in this game so now Iโm worried I might get banned for doing this offer or doing more offers. Once again, I greatly appreciate any help you can give.
Freecash ID: 90880779
I would like to join the list as well. I in no way benefited from any issue. I have been pretty much only playing this game, hours a day. I have watched too many ads to even count and would like you to review and make sure I did nothing wrong.ย
Thanks
Wird auch nicht viel helfen aber probieren hilft ja nicht so viel Zeit verballert und ab Meilenstein 2500 bis 5000 keine Belohnungen. Ich frag mich nur wie eure Aussage ist wie soll man den da schummeln das versteh ich nicht hab Lvl fรผr Lvl gespielt Video fรผr Video Prรผfung bitte ๐
17
u/Ecstatic-Mission-804 4d ago
ID: 15233370. I even had my 56ยข reward for just playing and watching ads revoked. Pretty weird, considering the issue was apparently about โleveling up faster,โ not watching ads.