Ladies and gentlemen, the towel is in my hand and I'm about to throw it. I'm at a loss.
To the best of my knowledge and efforts, I have tried every known method to factory reset my partner's old S7 mobile.
She can't for the life of her remember the pin but when I press any of the proposed Android reset button combination, nothing works.
My only theory is that maybe the home button at the base of the phone doesn't work? When I force a restart and release the buttons at the "Samsung Galaxy" logo, it always continues its boot to the animated "Samsung" logo, then to the phone's lock screen.
I've held the buttons down longer and for a shorter amount of time.
I've downloaded Odin3 to reflash the appropriate firmware onto the phone but because it's locked, I can't enter Download Mode either, regardless of my attempts.
If anyone has any guidance or further assistance, that would be amazing. Otherwise, it's off back in the drawer never to the see the light of day again.
Thank you in advance!