For background, I recently began an offer for one of those Unity casinos (like Jackpot Nights, Bruno Reels, etc.) I genuinely enjoy playing at sweepstakes casinos, so I purchased a package and started doing some spins. All of a sudden, my account was suspended. I assume too many milestones in a short time frame was the problem, so I submit a ticket.
Takes a day or so, but around 3 in the morning, support unlocks my account. I’m able to continue earning, playing, withdrawing, etc., which is great. Got my withdrawal, no issues, no problems. I’m overall very happy with the resolution.
BUT THEN, yesterday, we’re talking no sooner than 12-14 hours after my account is unlocked, I complete one more milestone (I didn’t even realize it was a milestone). I had purchased over $99.99 in small packages, which, to my surprise, credited my account with 89,000 Scramble coins.
All of a sudden, another problem. This time, it’s not my account. This time, it’s some kind of “balance review” check. I hadn’t even tried to withdraw or anything, it just popped up on its own. I attached proof of purchases when I submitted my ticket, hoping it would speed up the process.
Once again, 3am this morning, I get another email. Very similar to the first one, saying my balance was undergoing a “double verification process” but also telling me they’ve “resolved the issue with my account balance and unlocked it as well, so I should now be able to place a withdrawal.”
So this morning, I opened the app, and the little snowflake icon next to my balance was gone. I was able to click the ‘Withdraw’ page and could even go so far as choosing a PayPal amount. However, as soon as I hit ‘Redeem,’ BAM, the snowflake icon returns, and I get the “balance review is in progress” popup.
What?? Again?? Literally THREE HOURS after it was just unlocked?? I don’t understand this at all and don’t know if I’m just missing something or what.
Is this… normal? Am I going to have to reach out to support AGAIN?? Has this happened to anyone else or does anyone know of any solution??
Super disappointed in Scrambly. I liked how quickly rewards tracked and paid out and all that, but this is a bit much.