r/GoingToSpain • u/franckarts • 4h ago
Refused tap water at a 4* hotel in Majorca threatened with eviction, and hotel admits banning tap water in writing. Need Advice.
Edit: removed the hotel name
Hi everyone,
I wanted to share a recent experience we had in Majorca and get your thoughts, especially regarding Spanish consumer law (Ley 7/2022).
The Story:
We booked a 1-week half-board stay for our family (2 adults, 7yo daughter) at a 4-star hotel in Majorca. At dinner, we asked for tap water (agua del grifo). The staff refused, stating "internal policy" and forcing guests to buy 50cl water bottles for €3. They told me I could go drink from the lobby fountains after my meal if I wanted free water.
When I pointed out Article 18.3 of Ley 7/2022 (which obliges HORECA establishments in Spain to offer free non-bottled tap water to customers), they ignored it.
The next evening, faced with their refusal, I brought the rest of my open water bottle to the table. This escalated dramatically:
Over the week, 5 different staff members approached us to reprimand me.
A manager publicly confronted us in front of all guests, yelling at me to go to reception, cancel our remaining night, and told us we would be evicted the next day.
My 7-year-old daughter was terrified, crying and asking if we were going to end up on the street.
After this bad experience, I have written my review on booking.com.
I left a review detailing the situation. Here is a brief summary of their public reply translated in english:
"Half-board does not include drinks. Free water is available at reception fountains, but we do not serve free tap water at tables in our restaurant."
"You were the only guest bringing an outside bottle. We cannot allow this out of fairness to other guests paying for bottled water."
"Staff members were simply enforcing restaurant rules in a polite way due to repeated non-compliance."
My Questions for the Community / Locals:
Isn't their written statement ("we do not serve free tap water at tables") a direct, written admission of violating Ley 7/2022?
Is pushing paid bottled water and refusing tap water at tables actually common practice in Majorca, or did we just hit a bad hotel?
What is the best way to file an official complaint (Denuncia de Consumo) with the Balearic Islands consumer authorities (Consumo Balears) now that I am back home?
Thanks for your input and advice!