Has anyone had experience getting a refund from these guys? They cancelled all the shuttles and rightfully so, definitely not their fault, but all they are offering is a credit that expires in 18 months. Will r2r even reopen before then.
Obviously the rescue efforts are the most important thing, but why does that let these guys keep my $200 after not providing the service at all?
Edit: for everyone saying “this was the terms”, “youre ridiculous for expecting a refund”. How about if we let all the airlines just keep your money if they cancel your flight? There is a reason we have federal protections against similar behavior: https://www.federalregister.gov/documents/2024/04/26/2024-07177/refunds-and-other-consumer-protections
Edit 2: for anyone else facing this, if you so choose, you have an option of reporting this operator to the Arizona Attorney General, Consumer Protection Division. File online at azag.gov/consumer, call 1-800-352-8431 (toll-free in Arizona) or 602-542-5763 (Phoenix), Filing is free. They’ll forward the complaint to Trans-Canyon with a 15-day response deadline.
Edit 3: lots of insults thrown at me so far and also a report for s*****e watch. “Mentally unstable”, “entitled Karen”, “adult child”. Clearly a classy crowd who support this business.
Edit 4: one guy is now pretending to be a mod and claiming to “lock” this post. When so many people are angry at you for asking questions, that’s when you know you’re asking the right things.
FYI the same threads on Facebook are being dominated by group admins who claim to be close with this operator.