r/HomeNetworking • u/DiscoSprinkles • 30m ago
Confused about ISP changeover.
So, I am not getting internet connection through my new ISP (we'll call them: ISP B).
I switched from ISP A to ISP B.
I chose the self installation, which I assume is where the tech comes out, does their stuff on the outside, then I hookup all the equipment myself on the inside. (That's what ISP B's installation video said at least).
With ISP A, I was using my own cable modem and router. I had no issues getting things set up 4 years ago, and internet has been working, but it was also really slow, and they massively raised the prices on me. I figure the slow speed is probably my (very) old equipment. But their price was ridiculously high now so I'll make the jump to ISP B.
Switch over to ISP B today. Tech comes by. They leave the new equipment at the door (a cable modem/router with a coax, power adapter, and a CAT 6 cable.
I unhook my old equipment. I hook up the modem/router with the coax, plug in the power. It powers on. After a minute or two I get a solid green internet light and a solid green wifi light. I use the info on the router and find the network, sign into it, but I have no internet.
Try the old coax (in case the new one is broken for some reason), unplug modem, wait for about a minute, plug back in, Get the green lights, try to sign back in, but still no internet.
Call ISP. They say they can't see the modem. She mentions something about sending a tech out to re-wire the house.
This makes no sense to me. Internet was working with ISP A. Did the tech not actually do anything outside? (Strangely, if I hook up my old equipment, I can still access everything normally (which I assume is my old ISP still), even though I cancelled ISP A to end yesterday and ISP B to start today.) Do I really need a whole separate wiring for a different ISP? I've never heard that before. Anywhere else I've lived it's just some changeover at the box where the outside internet comes into the house. Am I missing something, or has something changed regarding internet into a house over the last few years?