r/Hostinger • u/Fidelwang • 3h ago
Discussion Hostinger terminated my Referral account and withheld my commissions — unclear promotion rules
I have been a Hostinger customer for around two years and recently participated in the Hostinger Referral Program.
Hostinger has now permanently terminated my Referral account and withheld my referral commissions. After contacting their support team and appealing the decision, I was told that the decision is final.
What concerns me most is not simply that my Referral account was terminated, but how the promotion restrictions were communicated to me.
When I was using the Referral Program, the relevant Referral page/interface did not clearly or prominently indicate which promotion methods were allowed and which were prohibited.
For example, there was no clear explanation on the Referral page telling participants which types of websites, blogs, social media platforms, or other channels could or could not be used to share referral links.
I have screenshots of the Referral section in my Hostinger account from that time, showing how the program was presented to me.
I understand that Hostinger has a Referral Program Agreement with its own rules and restrictions. However, my concern is that these important restrictions were not clearly presented on the actual Referral interface in a way that would allow participants to easily understand what promotional methods were permitted or prohibited.
I was also not notified when the Referral Program terms were changed.
This is particularly concerning because these rules can potentially result in the termination of a referral account and the loss of commissions.
Hostinger is now relying on these rules to permanently terminate my Referral account and withhold my commissions.
I have asked Hostinger to clarify:
- Which version of the Referral Program Agreement applied when my referrals and commissions were generated
- Which specific clause they believe I violated
- When that clause became effective
- Where these promotion restrictions were clearly disclosed to Referral participants at the relevant time
- Whether a later version of the agreement was applied to activity that occurred before the change
- Whether participants were notified when these terms were changed
- What contractual basis Hostinger relies on to withhold commissions that had already been generated
Unfortunately, I have not received a satisfactory explanation, and Hostinger has confirmed that its decision is final.
I am posting this here because I would like to hear from other Hostinger Referral Program participants.
When you joined the program, were the permitted and prohibited promotion methods clearly shown on the Referral page?
And if you have been a Referral participant for some time, were you notified when the Referral Program terms were changed?
I am not saying that Hostinger should have no rules. My concern is whether important restrictions that can result in account termination and loss of commissions were clearly and transparently communicated to participants at the time.
I would appreciate hearing from anyone who has had a similar experience or has screenshots of how the Referral Program was presented in the past.
