r/LogitechG • u/S45VNBlue • 3d ago
Logitech G Support Serve audio desync when using Logitech G Pro X2 on iPhone
I’ve come from using a Logitech G435 and I wanted to upgrade to a Logitech G Pro X2. The Pro X2 sounds great, but it has severe audio desync compared to the G435, on my iPhone 16 Pro Max. I understand that every Bluetooth Headset has desync, but compared to the G435 it is unbearable. It’s only an issue on my iPhone, on a laptop it’s normal.
I’ve tried talking to Logitech customer support, but similar to previous experiences, they weren’t very helpful. I don’t think they could work out which headset I was referring to and they just told me to return it, which is going to be hard because of the store I bought it from.
So far I’ve:
* Made sure the software is up to date in G HUB
* Reset the headset
* Unpaired and Re-paired the headset
* reset my phone’s network settings
* Removed all apps using Bluetooth
Nothing has had any effect.
Currently I have to turn the headset on and off every 5 minutes to get the audio to line back up.
Can anyone offer me any help at all?
Edit: it’s not all the time, the audio will stutter briefly, then it will be desynced.