They could’ve at least gave me something I needed man 😭😭😭

i would post this on the clash royal subreddit but i don't use reddit ever so don't have any karma. I'm having an issue with my girlfriends account where no matter what she can't access the shop trader, i've contacted supercell support multiple times but they just send me in circles and never actually help Tix the Issue.
even though she reached all the requirements necessary and has trade tokens from ken's new event, she can't see the trader in her store. we've tried restarting her game, reinstalling and logged in on different devices but none work. we even made a clan and she could use her trade tokens perfectly fine in that.
if anyone has a fix or can repost on the cr subreddit for me that'd be much appreciated.

I don't really need it but I won't say no

My 2 different accounts have 2 different pricing.

would anyone even be interested in?
it has 14 of those lucky loop chests too

This must be intentional bullying