Dear Redditors/HR/Med Techs of the World,
This is my first time writing in for help so I don't know where to start other than, Hi, I'm a medical technologist working in a hospital setting and I am in need of some guidance. I have been a MT for over 10 years in a company that unfortunately owns most of healthcare in my state (I am a more rural state so opportunity is more limited here). As usual it's a company that believes in cutting staff, resources and corners to save a penny and line upper management pockets. It's the same story in medical everywhere. I have been working in a second oncology lab that is attached to this hospital campus which is pertinent to this issue.
For the last couple years I have been training to take over as a lead for the small oncology site in lieu of the old lead tech retiring (I was a lead at the main hospital for a while before they removed the department specialty and changed the position to supervisor without the pay). This site has had minimal to no oversight in years and the chief pathologist responsible for monthly site visits and lab supervision makes visits maybe once a year for approximately 10 minutes total to scribble his name on all the CAP surveys. With the tools we have been given we have still maintained CAP and CLIA compliance over the years with few to no citations. I have slowly been taking over all the things that require regular checking such as inventory, QC, analyzer maintenance, comparisons, etc. I am a full-time position and only work on the small lab campus 1-2 times a week. There's more but I am just going to start here.
Recently this small oncology lab has been changed from our payroll to another region of our company. The job I have been working diligently towards for years was offloaded as well forcing me to re-apply to attempt to keep the position and become a full-time tech at this oncology site. The oncology site is outpatient centered but the work is very much advanced hematology, something I specialize in. By the time the position was posted I was the last remaining trained tech for the site. The site takeover was slated to occur while I was on vacation for two weeks. I was forced to quickly train someone to just barely cover me and they pulled in a past worker from 1.5 hours away to help cover while I was gone. The expectation was that I would be instated upon my return.
What actually happened: The tech I quick-trained to cover me spent the two weeks I was gone ripping up the lab for any dirt on me and how the lab was run. Don't forget, we have been maintaining with minimal supervision for years. They found very little but the things they did dig up were also minimal things. One thing was a vial of expired urine QC that other techs had been using for a week past expiration. I had previously ordered inventory including a new unexpired lot of urine QC that was in the fridge ready for changeover. I was not there in the time frame that the QC expired and the other techs rotating in did not pull the new lot. I took the full blame for this despite not being present and not being a true authority yet.
There was another instance, for the first time in the history of this site, where a CAP survey that I completed did not get submitted by the person who was retiring. Our policy is that one tech does the survey and the next tech checks entry and submits. We filled out all the paperwork, cross checked and the retiring tech submitted it same day. Or so we thought- CAP unfortunately stated that they were unable to investigate and prove communication malfunction so if the results didn't fully submit then that was that. The chain of emails that were sent to every manager/regional manager/overseeing doctor from CAP stating that the survey would be overdue was missed by everyone including the people taking over that lab. Cut to a few months later and I am attempting to print our results for review and signing only to find that the submission didn't go through. I did the leg work in contacting CAP, checking our work, referencing ranges, calculating SD's, etc. to prove that we were compliant. CAP was not worried by all this and management reviewed and accepted my leg work for this as well. This was also used against me.
So I contacted the lab manager who conducted my interview. In a nutshell he let slip that I was taking the fall for the bad work of the people before me, including the two things stated above. I was told I was a risky hire and that the person they were placing there was a "senior tech" (no such thing our company) who has "memorized policy" and would need minimal supervision working this lab. This person was buddy-buddy with the woman who spent my vacation weeks digging and reporting on me. I had previously several years prior trained this tech taking the position who was per diem at the time, and she continuously was frazzled, unreliable and put out iffy patient results that put patients at risk (example, a patient in blast crisis had lymphs called on the differential instead of the blasts that they were). I have worked hard to make the campus reliable, have good rapport with the staff and oncologists and put out good careful work for the results/treatment of these patients who are end of life/suffering.
Not once did the team doing the deliberating reach out and ask me for clarity. They took the word of someone who has been a tech barely a year and what they dug up on the lab as law and chose her friend to take the position instead. I have 13 years of experience on them. While I understand that sometimes a fresh set of eyes is needed, there also needs to be investigation into the truth and not assumption that someone wouldn't attempt to sabotage someone to the benefit of another.
Sorry for the jumble of information, hopefully you all can make sense of this. What I am looking for ultimately is a good way to word a letter to HR talking about the work place bias I have been experiencing and how blaming one person for the mishaps of the people/management mistakes is inappropriate. This is not the first time I have been tasked with to do things with the goal of taking a position only to have someone say something in the background and then find out I was passed over because of a hearsay. (For example, same company, I was training in the past to become a special hematology tech at an old hospital campus and they passed me over because they heard I might be interested in working in another lab and they couldn't "risk" that. I told them I would have stayed if they had given me the position that I trained so diligently for and they denied all of it).
On a personal note: I am utterly at a loss. I have been diligently working to become a full time tech at this site and have spent years building relationships, learning the ropes and maintaining tasks that were ignored by the people who needed to be managing the lab. When it came time to fill the position there was no one else who would have been a better fit. It was going to be a life changing position for me and everyone knew I would/should have been the pick. I am a new mom looking to get out of the hospital system and work a regular schedule and have more than done my time covering/supporting the main hospital lab. Before I seek employment elsewhere I would like to write something HR cannot ignore and perhaps also shed light on how inappropriate the conduct is in this situation. My mental health is so poor at this point I don't know where to start and feel that I may not state things clearly or professionally. I am usually a good writer but I feel like I know nothing at this point 14 years into my career.
Any help is welcome and if I am wrong, a gentle explanation of reality will suffice. Please be kind, I am burnt out and at an utter loss.