r/notabilityapp May 29 '26

Announcement 📌 Help & Support: Please Read Before Posting

5 Upvotes

Hi everyone!

We're looking to improve how we support users here and help resolve issues more quickly and efficiently. A big part of that is making sure we have the right information upfront when issues are reported. This helps both the community and our team troubleshoot faster and more effectively.

Big thanks to u/TrubbishBish for suggesting we post a standardized process for support-related inquires. This is a really helpful idea, and we appreciate you taking the time to think about how we can improve the subreddit experience for everyone!

Experiencing syncing issues or missing notes?

Please contact Support as soon as possible.

Step 1: Submit a support ticket through the app. To contact Support go to Notability Settings > Help > Contact Support.

This is important because it gives our team access to device diagnostics, which can help identify the root cause of the issue during the investigation.

Step 2: After submitting your ticket, DM u/kaylanotability with (chat not mod mail):

  • The email address associated with your Notability account
  • A brief summary of your issue

From there, your case will be escalated to our Support team. If needed, Engineering will review the issue as well, and our team will follow up with you via email as soon as possible.

Experiencing a bug or feature issue?

If you're experiencing issues such as lag, freezing, app hangs, or problems with features (such as Learn), please include the following information in your post:

  • What device are you using? (iPad, iPhone, Mac, Android, Web, etc.)
  • Are you connected to stable Wi-Fi/internet?
  • Have you restarted your device recently?
  • Have you restarted the Notability app?
  • What OS version are you using? (Please double-check that it's up to date.)
  • What version of Notability are you using?
  • What subscription do you have? (Starter, Plus, etc.)
  • Are you using iCloud or Notability Cloud for sync?

*Please note: While the details above help with troubleshooting, some app-related issues may not be fully resolved on Reddit and may still require contacting Support for further investigation.

Thank you all for being a part of the Notability community! We appreciate your feedback, bug reports, feature requests, and willingness to help one another 💙


r/notabilityapp Jul 14 '26

Announcement You asked, we listened. Classic is back!

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119 Upvotes

You've been asking for a one-time purchase option, and we heard you.

Today, we're making some of our biggest plan updates in years, including the return of Classic as a one-time purchase, a more valuable Starter plan, and Lite, our affordable paid plan now available across all platforms.

Classic: a one-time purchase

We’re officially bringing back the Classic plan as a one-time purchase for all users (App version 16.6).

Many of you remember Classic as a grandfathered version of Notability from before our subscription plans were introduced. Existing Classic users will keep their plan and now gain additional functionality, including the ability to upgrade to Notability Cloud with collaboration and cross-platform syncing.

Classic includes:

  • Unlimited notes
  • Handwriting recognition
  • Math conversion to LaTeX
  • Collaboration
  • Sync across iOS, Android, and Web
  • 7 day version history

Right now, we’re offering an additional limited-time discount on Classic plans exclusively for our Reddit community! Use code CLASSIC40 at notability.com to get Classic for $29.99 (US only). This offer is valid for 72 hours only.

After this discount ends, Classic plans can be purchased at the following prices:

Starter: Notability, For Free

Notability has always been free to download, and that’s not changing. We’ve improved Starter to give casual users more flexibility and make it a genuinely useful option for those who only use Notability occasionally.

Starter includes:

  • Up to 5 free notes
  • Core note-taking and editing tools
  • Access to our full library of 20,000+ note-taking templates
  • 7-day version history

Lite: Our Most Affordable Paid Option

We’re officially launching Lite across all platforms as our most affordable paid plan for users who simply want unlimited note-taking without AI tools.

Lite includes:

  • Unlimited notes
  • 3rd party backups (iOS only)
  • 7 day version history

20% Off Back-to-School Sale On notability.com

We're also offering 20% off on all plans on notability.com for a limited time to celebrate Back-to-School season. Plans purchased directly through notability.com will receive 20% off compared to App Store pricing. We want the web experience on Notability to become the best place to purchase and manage Notability.

To purchase Classic, head to: https://notability.com/pricing?interval=one-time#individual

To see all plans, head to: https://notability.com/pricing?interval=monthly#individual

As always, thank you for the feedback, discussions, and honesty you’ve shared with us over the years. The conversations here on Reddit genuinely help shape product decisions. 

Thanks for being part of the Notability community 💙


r/notabilityapp 4h ago

Web app Notability on Windows is a web-app..

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64 Upvotes

I was really hoping for a native app on Windows, this is a bit of a bummer. The app is quite feature-complete on Windows, but one can notice that simple interactions like zooming with fingers or drawing ink is a bit slow?

I usually compare the experience to the Windows Snipping Tool since that feels really snappy. I hope this can be tackled in the future, I love my Surface Laptop Studio and simply want a note-taking app that feels good on my laptop!

I already have Notability Lite and use it on my iPad and its night and day using it there.

What are your guys thoughts on the Windows version?


r/notabilityapp 2h ago

Announcement Update on Recent Login Issues

5 Upvotes

Hi everyone,

We know many of you have recently been logged out, temporarily locked out of your account, or had trouble resetting your password. We’re sorry. We understand how frustrating it is to have trouble accessing your notes, and we want to explain what’s happening.

What’s happening?
An automated program is trying combinations of email addresses and passwords that were exposed in breaches of other services. We have no evidence that our systems were breached. However, to protect your notes and accounts, we logged many people out as a precaution.

These attempts target password-based sign-ins. If you only sign in using a magic link, Google, Apple, or Microsoft, no action is needed.

Why is my account locked?
We temporarily lock an account after too many incorrect password attempts in a short period. The lock lasts 15 minutes and is not permanent. Although we blocked the heaviest automated activity, attempts are continuing at a low rate. As a result, some people may continue to see temporary lock notices. Please wait 15 minutes before trying again.

Why do I see “Unknown Error” on the password reset page?
Please wait a few minutes and try again. We’re sorry that the error message isn’t more helpful. If you’re still having trouble after a few tries, please send u/kaylanotability a DM, or contact our support team, including the email associated with your account.

What can I do to protect my account?
If you sign in with a password, make sure it’s unique and isn’t used for any other account. If you’ve reused your Notability password elsewhere, we recommend changing it.

Thanks for your patience while we work to keep your account secure. We’ll continue to keep you updated as things evolve.


r/notabilityapp 1h ago

Bug Notability keeps crashing

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• Upvotes

notability keeps crashing on my fold 8 ultra when I try to use the app outside the folder like opening settings or viewing my folders

I tried to clear cache and also reinstall it but didn't work.

Note that I tried to open it with other ios devices I have and worked on them pretty good.


r/notabilityapp 7h ago

Question Is there a way to get rid of this ?

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2 Upvotes

I don’t have a lot of apps on my iPad but I do have a lot of storage in notability and I don’t want to delete any important notes.


r/notabilityapp 6h ago

Question Notability pro on ipad//pro on android

1 Upvotes

Is the pro subscription supposed to give you pro on android as well? Or does that require a separate subscription. I have and s25ultra that is easier to carry around sometimes, but i mainly take notes on my ipad.


r/notabilityapp 7h ago

Feature Request Are the subject buttons gone ?

1 Upvotes

I updated my app and notice there no more subject buttons and it was really helpful when organizing my folders. I would have a folder for a semester and within that folder I would have multiple subjects for my classes. Please bring back the option to choose between subjects and folders!!!


r/notabilityapp 1d ago

Bug All my notes are gone

22 Upvotes

I’m a surgical technician student and I take most of my notes here since I use the ai features. I last used it Saturday and I came in today. I was logged out. I logged in and ALL my notes are gone. I rely heavily on all of them and it’s really frustrating because this isn’t the first time this has happened. I have iCloud sync and backup on and there’s NOTHING. I tried to submit a ticket and I got a message that I need to wait. Some notes from a few months ago loaded in after like 30 minutes, but the color of the notes and everything got inverted. What’s going on? I pay for plus and I’m kind of disappointed that this happened.


r/notabilityapp 15h ago

Bug Please STOP the auto hyperlink!!

2 Upvotes

I am seriously considering other apps because there is NO ability to turn this off, or even remove it!


r/notabilityapp 23h ago

Feature Request Bring back the old dynamic quizzing

5 Upvotes

PLEASE FOR THE LOVE OF GOD bring back the old 20 question quizzes instead of this 100 question junk. It was also nice being able to go through 200 questions, 20 questions at a time. Why fix something that’s not broken? My app is so laggy right now and even when I do try to take a quiz, sometimes it won’t even let me on the “practice” tab bc it states that there isn’t enough material when there is MORE THAN ENOUGH!! 2 hours worth of lecture to be exact both Recording and notes!! Bring back the old features I beg of you and fix these weird glitches and bugs 😞


r/notabilityapp 1d ago

Announcement Update from the Notability Team

15 Upvotes

Our team is actively investigating user reports of login issues and missing notes. Thank you for your patience.

If you’ve received an email that your account has been locked, please reset your password with this link: https://notability.com/password/reset

If you receive and error, please wait a few minutes and try again.

For future assistance, please submit an in app support ticket or email [support@gingerlabs.com](mailto:support@gingerlabs.com). Once you’ve reached out to support, feel free to DM u/kaylanotability and we can have our team prioritize your request.

You can track the status of this incident here: https://status.notability.com


r/notabilityapp 1d ago

Feature Request Still hoping you add a Boolean search!!

3 Upvotes

As an example, a number “AND” word.

Like 123456 AND display

These two words would find me documents that have both,
Would be extremely helpful for us large users , over 4000 notes!

Thanks


r/notabilityapp 1d ago

Feature Request Claude Integration API/Connector

5 Upvotes

I am currently a student and have lectures uploaded to Brightspace. I've built a Claude skill that is able to pull all my lectures off Brightspace, sort them into a Google Drive folder, rename them to my proper naming convention, and update a Google sheet to help me keep track of them. The last part of this pipeline I want to build out is automatically moving my lectures into folders on Notability. I understand that I can hold down the New button and import from Google Drive, but if there were a way I could have Claude directly create new folders in Notability and import the files automatically, that would be wonderful.


r/notabilityapp 1d ago

Question Unable to copy and paste into different apps.

2 Upvotes

Hi everyone, has anyone had problems trying to copy a slide and paste it into a different app ie google docs. Ive been having to screenshot slides which is getting annoying and time consuming. if anyone has had this issue and resolved it id appreciate your input.


r/notabilityapp 2d ago

Other Not a serious company

66 Upvotes

I have led many online products at scale and learned many hard lessons. Support ops for any product that has an online component is a 24/7 job. It is not optional. I have taken calls Christmas morning because we had live site issues? Why? Because we had an online product used worldwide. Part of the deal.

That I have been unable to get to my notes for more than 24 hours without a single comment or post from notability to explain what is going on tells me the company is out of the office and nobody has the wheel. It’s ridiculous.

I can’t sign in. I can’t change my password. I can’t get my notes.

I’ve learned something valuable about the company this weekend and whether or not they are to be trusted with my money and my notes.

Not a serious company.


r/notabilityapp 1d ago

Bug Notes from last few months gone?

4 Upvotes

I opened the app and it had me login, which was odd, but I did and now it only has notes from May 2026 and prior, but nothing after that. What is going on with this app?


r/notabilityapp 2d ago

Question Why does this app ALWAYS change things that don’t need to be changed

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9 Upvotes

This app is actual rage bait because they keep changing things that do not need to be changed. I opened my app because my semester starts tomorrow and I wanted to get a head start on my lecture notes. First, it forced me to get on Notability cloud which is whatever, butttt why would they change the default templates to make the lines darker and thicker? I have a before and after photo of what it was like before and what it’s like now. Does anyone know if I can change the size and color of the dots because even though it’s small it’s really bugging me 🙃


r/notabilityapp 1d ago

Question Can’t log back in

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4 Upvotes

Why won’t it let me log in anymore is this a bug ?


r/notabilityapp 2d ago

Bug WTF? It just took my yearly membership and not i’m back in the free version??? I HAVE AN EXAM AND IT JUST TOOK AND IT AWAY WITH NO REFUND?

8 Upvotes

PLEASE IF SOMEONE CAN HELP ME I REALLY NEED THESE NOTES THESE ARE FOR MY EXAM I HAVE BEEN STUDYING FOR.


r/notabilityapp 1d ago

Question How can I make pasted text automatically match my formatting in Notability?

1 Upvotes

When I copy text from Google/websites and paste it into my Notability notes, it always gets pasted in a different format, usually Times New Roman, size 12 and bold.

Is there a way to make pasted text automatically match the font, font size and style I’m currently using in my Notability note?


r/notabilityapp 2d ago

Bug FIXED? I GOT IN.

5 Upvotes

Do not press sign in with google. press sign in with email and then i got a email to sign in so i think it is starting to work now


r/notabilityapp 2d ago

Bug First login issues, now all notes are deleted. can't reach support.

13 Upvotes

First, I had login issues. Now, all of my notes are gone. It’s nearly impossible to get any help from Notability support, and I’ve lost years of work despite having cloud sync enabled.

If our files can simply disappear like this, what is the point of cloud sync?

Hundreds of users are raising the same concerns on Reddit and Twitter, yet Notability has not even acknowledged that there may be an issue on their end. They need to address this immediately and recover the missing notes.


r/notabilityapp 2d ago

Feature Request Any updates on allowing users to rename recordings?

2 Upvotes

I've asked about this four times now. I'm starting a new semester, and I currently have 300 recordings all named "Recording 1." I AM LITERALLY BEGGING! Please bring this feature back, it's so difficult working without this feature, and it would be greatly appreciated if you bring it back. Please don't ignore this. I've sent emails and they say there's nothing they can do, but I truly feel like you can. Please fix this, please update it to where users (myself included) can rename the recordings, please and thank you !!!!!!


r/notabilityapp 2d ago

Bug Lines flicker when writing

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3 Upvotes

When I am writing notes the lines flicker very often. Using IPad Air m4 and Apple Pencil Pro.