r/SleeperApp • u/The_Manga_Monster • 14h ago
Misc Discussion WARNING: DO NOT USE SLEEPERSAFE. IT IS DESIGNED TO TAKE YOU AND YOUR TEAMMATES MONEY IF THERE ARE BANKING ISSUES OR CHARGE YOU DOUBLE
First, let me begin by saying that Im at fault for not realizing I had a bill that was going to go through on my account.
So I had tried to pay for 3 leaguemates dues after saying "ya know maybe ill try sleepersafe so I dont have to keep track of the money and stuff." I decided to use it for 3 leagues im commish in. Unfortunately, it took nearly 3 days for the dues to clear from my bank account and a bill went through on my account at that same time. So the dues for those three leaguemates bounced.
Before I begin despite these companies taking large amounts of money for these dues, both sleeper and aeropay dont have a single human being you can contact to resolve any issues and these companies are not communicating with each other well.
Anyway, Sleeper freezes my account and tells me "contact aeropay to unfreeze your account and make payments." I said alright let me do that. I contact aeropay and they say "we returned the money for your payment, please tell us when we can retry your payment." I tell them go ahead as I just had to move some money around. They process the $150 payment. I see the payment had gone through on my account a day or two later but the payment isnt being shown on the sleeper app. I contact both Sleeper and Aeropay again via email, ask why the payment isnt showing on the app. Crickets for days. Finally, I hear back from aeropay and they obviously dont read my message and ask me if I see the payment on Sleeper, I tell them no again.
Then 2 days later (today) Sleeper tells me that THEY are refunding me 75% of the repaid money to my account because aeropay charges a 25% service fee, but aeropay said nothing like that to me about this payment throughout the MANY emails I sent and again ASKED IF MY PAYMENT WAS SHOWING ON THE APP. They then directed me to PAY THE DUES AGAIN THROUGH THE APP AFTER THE MONEY IS REFUNDED.
Bottom line, I look at my account and I dont see any refunded monies, I only see the repayment of $150 dollars i made days earlier. So now I am $150 dollars down, and they expect me to pay another $150 to cover the dues i need to pay. I understand that I bounced a payment but this is a huge penalty and frustrating process to go through for just 1 bounced payment. I also shouldn't have to be charged 3 separate times to resolve this issue.
So next year I won't be using this service for sure, and I recommend you dont either fir the sake of you and your leaguemates.
Thanks for hearing my rant and hopefully I have saved some of you from dealing with this.
