Hi everyone, I’m really hoping someone local to Slough might be able to help me because I honestly don’t know what else to do.
I sent a Royal Mail Tracked 24 parcel from Birmingham to Langley Post Office for my sister to collect. I specifically told the Post Office when sending it that it was meant to be for local collection.
The Royal Mail tracking then showed that it had been delivered to the nominated collection point in Langley and was ready to collect. However, when the recipient went to Langley Post Office, the staff member told her that it hadn't actually been set up correctly as Local Collect and that they had sent the parcel to the Slough Delivery Office.
The tracking is now stuck on pending for pickup. Royal Mail customer service told me that it will eventually be sent to the National Returns Centre in Belfast if someone doesn't go to the Slough Delivery Office to pick it up.
I’m honestly desperate to avoid that if there is any way. It’s a very personal/sentimental gift and I really don't want it travelling all the way through the returns process and potentially getting lost, especially since they told me it could take more than a month to get back to me (and even then there’s no guarantee it won’t go missing).
Would anyone who is local to Slough be able to help me out? Ideally, I’m looking for someone who could go to the Slough Delivery Office on Monday and either pick the parcel up for me, or at the very least check with them and confirm that the parcel is actually there, the reason I am asking is because my sister has already been once to the office and they claimed that the parcel isn't there, yet when we called Royal Mail they said that it is now and it's possible that the people at the office just forgot to scan it in, so they couldn't find it.
It’s a parcel for my sister and she lives a bit far away, so it would be really difficult for her to travel all the way there herself only to find out that the parcel isn't actually there.
I know this is a bit of a weird request and I obviously wouldn’t expect anyone to do anything they’re not comfortable with. I’m just really hoping someone local might be able to help me figure out where the parcel actually is.
I’d seriously appreciate any help ❤️