Hi. UK based

TL:DR....MS refuses to fix or replace an unbootable device, claiming external damage.... Where there isn't any. Pristine condition. Still under warranty.

I've a customer with a Surface Laptop 7th Ed, which no longer boots. USB ports non functional.

Raised a ticket and sent it off to MS.

They sent it back claiming external damage.

I replied with photos and video showing otherwise.

MS accepted these photos,.... accepted the device was in spotless condition. All ports in good physical order. Not a scratch on it

But they still refused to override the decision.

Back and forth...more photos.

Either they reviewed the wrong device, or didn't even bother looking at it.

Despite overwhelming evidence, they still refuse to honour the warranty.

The saga continues.

Q. Any suggestions?

Hi, I have a Surface Laptop 5 whose BIOS was broken last year by a buggy Microsoft update, causing the system info to change to OEMID and the serial number to 123123123. Now, when I try to install its driver update MSI package, it shows an error at the start saying this is not a Surface Laptop 5 and cancels the installation. Is there any way to force the installation? Thanks.

Bought a new Surface Laptop 7 top specs for the extra $400 trade in on my old Surface Laptop 4. I bought the exact specs I claimed and the AI keeps saying the receipt (both the email and the order history direct from MSFT pdfs) don’t meet the spec requirements. But they do, and the shitty teladvance company they have doing these trade ins doesn’t answer emails or the phone.

Only way i can fix it for however long is by reinstalling the surface book 2 drivers..

Hi all I've had my SP9 Intel version for just 3 and a half years now and not had any issues apart from the well documented audio popping issues right from the start. Firmware updates over time have made gradual improvements and when running from an external battery using type-C there is no audio popping now. Its a major issue for me as I use a screen reader. The popping only occurs when running from the internal battery.

I've been tinkering in the registry to enable all the hidden power settings and I've found if you disable CPU idle states the audio popping completely disappears but you take a massive hit with battery life.

The audio popping is really bad on battery on Windows 11 25H2 but its a lot better on the latest Canary build but its still there.

I found a much simpler fix by accident yesterday go to control panel, power, click your active power plan which should be balanced in most cases, click change advanced settings and scroll down to PCI express, expand link state power management and select "off" on battery and on AC. Click okay and job done no more random audio pops on battery and battery life is still excellent.

To test the audio play a high quality live stream such as any of the BBC channels on Iplayer. Usually the pops would occur every few seconds but after disabling PCI express link state power management audio is rock solid and stable even when putting the SP9 under load such as when generating UUP iso images.

Naturally I'm running the latest SP9 driver package and firmware so everything is up to date on the software side.

Please comment if this works on other Surface models.

I should make it clear I have no idea what disabling the PCI express link state management setting does on other hardware especially if you are running an EGPU etc but for a basic setup this method works 100%.

Hope this helps others out there.

EDIT:

I had to do a ton of digging, but it turns out they dropped the "For Business" moniker from the flagship TB4 dock, yet kept it on the USB4 dock, which caused me a ton of unnecessary confusion. This makes a huge difference. The Business SKU is literally named identically to the consumer one now (and the MS Store does not differentiate anymore, or I cannot find it) but the Business SKU is T8I-00001 for anyone wondering (found on aka.ms/matrix ). T8H-00001 is the consumer SKU and does not support management features and MAC passthrough. The MS Store will not tell you this info at all though.

Hey gang,

I'm struggling to find a truly excellent dock that supports my customers' fleets of Surfaces and Surface Laptops that is as directly compatible with Surfaces as one would expect from a business fleet - managed FW updates, MAC address passthough, centralized port management, and so forth. We're making do with other brands' docks or just the consumer version of the TB4 dock but it's not as effortless and doesn't support any of the nice management features that an IT team wants.

However, it seems Microsoft discontinued (or at least ran out of stock of) that dock a few months ago yet no alternative/successor exists. The USB 4 dock is far too port starved for all but the most simplistic workflows so that's out of the question.

What am I missing? Is there any word on a new product in the works to fill this gap?

Hello guys,

I ordered by mistake Microsoft surface pro 12 , 13 inch + Pen + "French AZERTY" Keyboard from french amazon but im used to german version and my Laptop is in german any ideas what to do

I dont wanna send the whole back to Amazon

Any groups to maybe do an exchange ? With QWERTZ Keyboard ?

I dont wanna buy stickers on it

Thanks a lot !