r/TalesFromTheFrontDesk • u/darkdragon1231989 • Mar 18 '24
Medium Drunk employee hauled out by police.
Another story in the NeverEnding shit show that is my place of work.
So recently we got a new GM because the old GM snuck out like a thief in the night. This new GM is very young and immature. He is also a known liar and was caught bragging about the fact that an employee was not going to be able to get unemployment after he fired them because he was telling everyone they quit. All of that's just a little background on to today's story.
I was in the middle of my night out it shift it was about 3:00 a.m. I was training a new hire because we can't keep people. I get a call from one of our rooms stating that we have an employee in their room who will not leave. This of course strikes me as very strange but she asked me to call the cops and I can hear the person in her room screaming and yelling that he's not going to leave even though she has asked him many times.
The person screaming in the room is screaming so loud that I can now hear them from my front desk when they're on the second floor. So after I called PD my new trainee and myself go upstairs to keep an eye on the situation. The employees stuff was tossed all in the hallway. I informed the employee who was hired about 2 weeks ago and was temporarily staying with this long-term guest who is his sister that the police were on their way and he needed to leave. He responded that he wasn't leaving and that the police could drag him out. He was very intoxicated and while waiting on the police threatened his sister multiple times while her 2-year-old daughter was in the room. The worst of these threats was that he was going to bash her head in. All of this is of course screamed so anyone in the general vicinity in the hotel could definitely hear it.
The cops finally arrive and after about 30 minutes remove the employee from the premises. I have the guest in question right up a incident report for our new GM. I shoot my front office manager and GM a text explaining the situation. At about 8:00 in the morning the GM calls me and the general vibe that I got from the conversation was is there a way that I can get away with not firing this man.
I come back in today and my front office manager and housekeeping manager in for me that the GM had this employee on the schedule for today called him and tried him to get him to come in because we needed "a body" (his reason for not firing pretty much everyone who deserves it).
This of course highly bothered me so I reached out and contacted the regional manager and informed them of the situation and what had happened and what the GM had tried to do. She texted me back informing me that the employee in question was now barred from the property and not allowed on site and that it had been handled and taken care of and not to worry about it. Which to be honest I wasn't really worried about that part of it I was worried about the absolutely terrible judgment call rgm made that would have put our staff and guests at risk.
If you've made it this far thank you for reading have a great night.
Edit: This story should serve as a prime example of why you never let your employees stay in your hotel for more than a night or so.
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u/StormofRavens Mar 18 '24
Seems like you could use a little help from the sympathy cat himself: https://imgur.com/a/Ouyxtz9
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u/RoyallyOakie Mar 18 '24
I'm sure this GM will provide you with more tales in the near future.
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u/RangeMoney2012 Mar 18 '24
I never understand why companies don't promote rather than employ unknows
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u/SkwrlTail Mar 18 '24
Yeah, I don't have much sympathy for management who isn't willing to cover schedule gaps in a pinch. They seem to think it's punishment or something, and try to avoid it. It's beneath them to toil alongside the grunts!
Sigh.