So yesterday a client comes in 10 minutes before closing, because of course he does, and doesnt even wait to be called before he marches to my desk saying he needs a new debit card. My biggest pet peeve when I'm a banker is clients not waiting to be called and immediately approaching my desk. Great, I'm already annoyed but debit cards are relatively quick and I just want the day to be over.

He sits down, I let him know he has a negative balance but he scoffs and says the bank wont do anything about it, hes got a social security deposit coming in on the 3rd and he knows what hes doing. Sure pal, youre over 700 dollars in the negative with like 10 fees tacked on your account, but you know whay you're doing. Its your account, I guess.

Then as I'm ordering the card, I see out of the corner of my eye that hes making a movement under the table. Hes moving his arm and hand back and forth rapidly in a certain way while staring at me. I couldnt quite confirm whether his hand was actually in his pants or not because that would actually require me to look at what's happening, but you get the idea.

I'm actually kinda relieved I shut down at that moment, because other times I've been sexually harassed I usually responded with fear. At that point I was about 60% done with the whole thing and I just really wanted the whole day to be over with so I just went and grabbed the card, remained perfectly neutral throughout the rest of the transaction. Once he left I was really pissed off, like slamming my documents down type pissed, but again, day was almost over and I just wanted to leave.

Its the 1st so we've been busy as fuck, havent had a chance to speak with my manager. Not exactly sure what the procedure is but figured its better to say something 🤷‍♀️

I'm a universal banker at a small credit union. They just announced that they are taking our chairs away and giving us 2 stools for 4 people because we shouldn't be sitting while helping members. However my branch is slow and sometimes we can go an hour without seeing someone.

This has caused a severe drop in moral and I'm wondering if other places still have chairs or a rule about sitting

After several applications and interviews I finally got a job offer yesterday as a Personal Banker at Wells Fargo! This will be my first banking job. Anyone have any tips for a newcomer? Thank you!!

I love doing the transactions a lot. It is easy and simple. I hate the sales goal. To be honest, I don’t even understand it. There’s is so much you have to complete in a day like offer 1 credit card to a customer, offer them to open different investment account and write down notes from whatever customer said. Refer them to wealth advisor. I hate it. I absolutely hate sales. I love the people I work with and one good thing is it is a team work, but ur still judge on personal work as well. And our manager is hot headed asf. He lashes out.

Anyone else have the same problem?

How much of your day is spent on fraud cases? I am really starting to hate my job for spending hours every day helping people open new accounts and navigate their messes and making sure that things get paid against and deposited into the new account. Can’t even make our goals because all we do is take care of fraud. And sometimes it’s multiple accounts that have to be opened and you get no credit for it and they don’t understand when their OLB is shut down and they have to provide a receipt to show that their devices have been cleaned. Mad because they have to spend the money to be able to use their OLB again. It’s exhausting and I’m so over it. It’s mentally draining. Anyone else?

Hey ladies and gents! New to the sub and looking for advice. I work as a senior relationship banker at a regional commercial bank in New York that has locations in other states across the country. I would like to transition into a different role that isn’t as sales focused. We recently restructured so even our branch managers have quarterly goals and a need to bring in new business. I am about to hit 6 years in the industry and a year and a half as a senior banker and with my current company. What would you all recommend as possible career moves?

I’m a supervisor in a branch and looking to be a loan closer or loan processor. Do I have the experience? (I’ve been a teller, relationship banker, personal banker, and supervisor). Can anybody share what it’s like working roles like this?

I had a phone interview today that was supposed to be for 30 minutes. It went 55 minutes long.

The recruiter asked me about my experience, current role, and why I'm looking to leave. That part went well.

This was my first interview in over 10 years and I was nervous as hell. What I had a hard time with was the STAR questions. Asking for specific scenarios or examples. I answered these, but with more generalized answers. I got so extremely nervous and it was hard for me to focus and come up with concrete examples when I've seen so many different scenarios over the past 10 years in my roles.

I then asked the recruiter some questions about the role. Then she told me in depth about the next steps in the interview process. Asked me about comp range, as well as how long I would need to give notice.

I genuinely was nervous in the interview, however I also brought energy and enthusiasm. I have plenty of experience for the role I applied for, but I'm wondering if my anxiety and more general answers for the STAR interview questions will hold me back from getting to the next round.

Basically - does experience/tenure, fit, motivation/enthusiasm for the role outweigh some nervous/anxious answers for STAR interview questions? Or will those STAR interview questions really be the basis for which a candidate is judged upon for moving to the next round?

Any insight at all would be greatly appreciated

Hi there! I have an interview on Wednesday for a risk analyst position at the institution I currently work at! I started as a teller 6 months ago, but this job just opened up. I have a degree in political science so I feel this relates closer to what I went to school for. I know I won’t have all the answers since I have no experience but what should I study up on tonight and tomorrow. My manager is awesome and supportive of me moving up so she’s doing a mock interview with me tomorrow. Please tips and tricks? It would be so appreciated!

So my branch is closing within couple of months. I really have a good manager and great co workers. My schedule was very good. The higher-ups told us that we could be transferred to other branches close by or something, but it makes me feel doubtful. Should i start applying at other banks ?

EDIT : the only thing is there’s no openings and in a couple months, God knows what’s gonna happen

I got hired as a teller thanks from the recommendation from my two friends who worked there. I was blessed and extremely grateful for the opportunity. I have many years of retail experience and some warehouse and management experience. I decided to give banking a try and oh boy I was wrong. Banking is NOT for the weak!

After three or so weeks of training; observations, reading pages and virtual meetings, I was thrown into the teller line without any warning. I was making a lot of mistakes while nobody was supervising me. Some clients were too nervous to go with me or sometimes they would prefer going with the other experienced tellers. My boss was in his own world so he didn’t care about the teller line until he gets emails about big mistakes coming from us and scolding us about it. There was lack of communication and supervision in this busy branch.

One month in and on a busy Friday I was already missing over $1,000 from my cashbox. I was exhausted, shocked and frustrated. I made a post about it a while back. Long story short, a client was cashing a $6.5k check and wants change. The cash came out of the TCR. The lady was in a rush so instead of counting by hand I was told to run it in the counting machine. BIG MISTAKE! Never let anyone rush you. Always take your time. I came home at 9pm because everyone had to be audited. I remember coming home crying and didn’t sleep that night. I woke up the next morning with a panic attack. Boss was upset with me. Thankfully, the lady came back the following Monday and returned the cash but I was still mad at her.

Over the next two months was rough. My health was deteriorating and had to call off work multiple times due to my health conditions. Boss wasn’t really supportive so I called HR about my issues. I reached to the point where I couldn’t handle the stress and pressure from the job so I put in my resignation letter. I watched one of my colleagues who is also my friend, got fired in front of everyone. And she’s a banker who has been working there for 7 years. There were multiple corporate visits and many changes to the teller system. Clients were upset about the new changes, especially now that they are all required to bring in their debit card and ID which makes sense because why would you ever leave your house without your wallet?

Anyways I tried banking and turns out it’s not for everyone. If you love interacting with people and an expert with money and financing, try banking. Otherwise it’s not for the weak. I quit after three months in and already have secured a job back to retail. I’m so relieved I left that job.

Global Risk Summer Analyst Program - 2027 superday is coming up for bank of america. Has anyone done this superday interview in the past? Is it behavioral? is it Technical

Hi,
I need some help and advice on my next step after SIE. So my background is I used to work 2 years in RB position at Bofa in Kansas and due to the quick moving and written warning I have at Bofa I cannot transfer within Bofa. So I have to downgrade my career as a part time teller at Wellsfargo but by the time I already learnt the SIE. Now im in my current teller position at Wells for three month and last week I passed the SIE exam. Now I need an advice on what is the next step now at Wells? Should I just review and go up to Personal Banker at the same branch or put on my skills and look up to RB at Wells? I think of learning and take another series by myself like SIE, what series should be good to take individually next? Im confused now tbh. I need some help.
Thanks everyone

Been working in AML compliance at a large bank for 7 years now. Started as a contractor right out of college, got hired on full time after 18 months, and got promoted to senior around 2 years ago.

I have a love hate relationship with AML, but lately its more on hate side…

Bank I work for has a two tier system (triage and investigations) I’ve worked on both sides, but last couple of years on the triage as a Secondary Reviewer (quality control for all the triage analysts). Seen some pretty wild and interesting stuff over the years as I’m sure most of you other AML folks have. I enjoy the variety of activity and the “Eureka” moments when I find something to help tie everything together.

On the flip side, the amount of gray area to sift through, the never ending workload, pressure with deadlines, and those times when there’s just not enough information to make an informed decision is extremely frustrating. Some alerts/cases just make my head spin and it kills me to not have a solid argument to support the decision.

Bank decided to dabble with offshore contractors on the alert side a couple of years ago. My primary role now is doing quality control for offshore and it’s miserable… the quality just isn’t there and my patience is starting to run out. We’ve tried so hard to work with them. Training and retraining over and over and over again. Granted, a handful of them are ok, but most are completely helpless. Upper management refuses to let them go and can’t afford to. Alert volumes keep going up and theres no room in the budget to replace them with people onshore.

I’ve had to put in A TON of overtime to keep up with my offshore reviews and I’m burnt tf out.

Really starting to think about a lateral move to another role in my division or just switch things up completely and leave AML. Honestly not really sure where to go from here.

Anyone else been in a similar spot? If so, what did you switch to?

I'm starting an AB position tomorrow, my short term goal is move to RB. I was wondering how much do you guys make in metro area. Just to know what to look for, also what to wear on my first day, any tips on what I should be doing? Thanks

Im 21 currently a college student and I will graduate in a year with a degree in finance, ideally I want to go into relationship banking or become a financial advisor (open for any suggestions make a lot of money lol). I currently work at a good place doing tech sales so sales is relatively easy for me but I haven’t done any “banking” sales and as I get closer to graduating I wanted to get some experience even if it’s retail as it might also help with internship applications. I want to get my licenses and I want to know how should I go about getting sponsored or if it’s even possible as a UB and second I just want any advice on what I should do for where I am. Really appreciate ANYTHING.

If so, have you heard anything about working there?

I got a job as a universal banker back in January. This was my first ever job in banking. Since the training has gotten done, I’ve been so stressed out and anxious because this bank pushes sales for every single client. I knew there would be sales involved, but this is just over at top and ridiculous. I am not good at sales at all so I feel like a failure. I enjoy the banking part and feel that very good at it, but the sales aspect of it just totally makes me miserable. We are also a very busy branch with a line to the door most of the time, and they still expect us to sell to every single client that walks in the door and I can’t do it anymore. Some of the clients are also so nasty. All of my coworkers are nice and very helpful so I feel bad for putting my two weeks in. I decided I wanted to go back to school full-time and work part-time because I have now figured out what I wanted to do. I’m just nervous on how my manager and coworkers will take it because it will be very unexpected for them. I very much so want to move on, but I’m just very nervous about putting my two weeks in. Does anybody have any advice for me?

Honestly, the ground reality of the HDFC ACE Banker program is quite different. Training is all about professionalism and learning, but in the branch, there's no respect, and sales pressure knows no bounds.

Our actual role is that of a teller, but along with teller work, we're given so much sales pressure that we don't even have to ask. Going to learn the work is met with attitude, asking questions is met with irritation, standing in a rush is met with humiliation—and on top of that, personal remarks and abusive language.

If comments like "get out," "go home," "don't stand here," "don't stand like a zombie" are considered professional behavior, then honestly, they're more of a patience test than ACE Banker training.

Explaining a mistake and applying pressure are different things, but normalizing insults, unnecessary sales pressure, and abusive behavior is not professionalism.

Let the teller do their job properly, guide them according to their training, and speak with respect—mentally exhausting the employee into a sales machine doesn't lead to development.

If anyone is joining this program, don't do it. This is a complete fraud on their business. They will put so much pressure on the new candidate that he/she will leave the job on his/her own.

Hi all!

I have been a banker for just over 2 years now and at my current bank, we use the Wells Fargo scandal as a “learning opportunity” in the sense that we always take pride in being transparent and genuine when it comes to sales. We often site the scandal as a “what not to do.”

With that said, I have a is two-part question that I hope some of you can answer

1. For those of you who worked for Wells Fargo pre-2016, can you tell me in your own words what the company culture was like?

2. For those of you who currently work for Wells Fargo, how is the 2016 scandal viewed today? Does the company say to make apologies if a customer brings it up? Do they allow you all to openly talk about it?

Thanks in advance!

I currently work at a big blue “french” bank and make $21 an hr as a part time teller after 3 years. What do other tellers make? With all the work tellers do now I’m thinking this $21 is very low for a bank that usually ranks top 3 in Ontario Canada.

Yes I know other positions make more but I like being a teller. Thank u.

I'm over 5 bucks. This is like the 5th time ive been off, even if its not by a lot. I feed money to the machine so I dont have to keep so much in my drawer, take the time to enter the money spit back out by denomination, count things twice with the money counter and count in my hand and im still off. Im beyond frustrated.

I'm currently a Universal Banker for a large bank and I'm 7 months in trying to get in at places like wells fargo, applying to teller roles and at times not even getting interviewed. I've done so many interviews and got one offer internally. Is the market just that bad or could it be something I'm doing? I do great in the interviews based on feedback and my CV shouldn't need much work since the roles I'm applying for, I do every single day. Maybe its oversaturation? or the time of year? I'm an engineering student and using branch banking as a 3rd backup in case I get laid off or something so im thinking of just quitting atp. I'm also trans so is there discrimination behind the scenes I'm not seeing? I pass mostly so i doubt its that but id like to know thoughts if that has anything to do with it. Lastly school is NOT on my CV just in case.

Does anyone have experience working at Fidelity they would like to share?