Messed up split transaction

[u/Lunaluna2000]

I’m not usually on cash and I was doing a return and they paid half cash half debit. I got confused and returned the full amount on debit, I believe it was like 110 and they paid around $50 in cash but I returned it all on debit. Is this bad? It went through on the customers card but Im afraid I will get in trouble or it’s gonna screw up in cash office.

[u/Delphinium_Opheliac]

If you gave them no cash in return then you are fine. If they returned 110 dollars in merch and you returned 110 in debit you are fine.

[u/Lunaluna2000 → u/Delphinium_Opheliac]

it won’t cause a discrepancy since I was supposed to do half cash half debit but only returned debit?

[u/Delphinium_Opheliac → u/Lunaluna2000]

It will not because the return receipt will show it was all put into the debit card

[u/LR-Sunflower]

I’m a CEC and CO Associate. You refunded $110. It doesn’t matter that the original payment was debit and cash. $110 went back to debit, which is basically the same thing.

I honestly don’t know of a way to refund on a split. I’m sure it can be done but I wouldn’t ever do that anyway. Or have an Associate try it. 😬

[u/jlyzie → u/LR-Sunflower]

as a cec and co associate it’s a little alarming that you don’t know how to do that. it’s very simple and is company policy. if customer does gift card and debit you return it all to debit??

[u/LR-Sunflower → u/jlyzie]

In 3+ years I’ve never had one single return on a split payment. At least not one that I noticed, or one that was the “entire” order. One or two items maybe.

Debit and cash are the same thing basically. I try never to give out cash - if the system displays a card I always refund to that.

[u/Plastic-Menu193 → u/LR-Sunflower]

I’m shocked that you haven’t done split payments on returns!?? We do them all the time! If the receipt shows a split payment, it’s policy to refund the original form(s) of tender as long as it’s within 30 days. As CEC you should know this.

[u/Lunaluna2000 → u/LR-Sunflower]

Thank you! My store always said we have to refund back the exact way they paid but it gets a bit confusing when they’re only returning certain items rather than the full amount. My CEC was on break so i panicked and just refunded all on debit. A lesson for next time, I’m just glad I didn’t cause any discrepancies for cash office. 

[u/mikaylawolfgram → u/LR-Sunflower]

To refund on a split transaction, you would just type in the amount going back to the payment methods separately, just like you would when doing a purchase.

[u/06Ralph]

This brings up something that frustrates me.
Not all our cashiers can do a return and sales in one transaction.