r/TravelAgent • u/uhhlizbuth • 11h ago
1st time using TA — is this normal?
Longtime lurker; first time poster. Every fall I book a weeklong beach vacation for 6 people: my parents, my husband and myself, and our 2 children (now ages 5 & 3). Each year it gets more and more time consuming for me to find a resort, vet it, figure out their best rates, cross reference with rewards, etc etc . . . y’all know the drill.
I decided to try a travel agent this year and was looking at Margaritaville Hollywood Beach Florida (MHB)— the broadwalk looks incredible and we’ve had a great experience with several Margaritaville resorts over the years). MHB lists a “travel profession” you can connect with and it appears they are a TA with a hospitality group based on their email address. So I reached out by email, told her how I found her contact info, and gave brief details about our trip including dates and our departure airport. Then said I was happy to speak by phone or email, whatever was easiest for her. She responded happy to help and that she was including their reservations team to assist.
Y’ALL. Hand to god she just forwarded my email to the resort general booking email address, who then merely responded with the promos on their website. Then suggested if I wanted to package airfare that I reach out to Jet Blue Vacations, Delta Vacations, etc.
I feel so embarrassed! And slightly misled. And a little put out. Is this how TAs normally operate? I was so hoping that this would maybe be a TA or an agency I could work with each year. My husband and I are also huge sports fans and try to go to a big event each year— this year the Las Vegas Grand Prix. So if the TA experience was great I planned on using them for everything moving forward.
I know this beach trip isn’t a $50,000 booking, but a 2 bedroom suite isn’t exactly inexpensive, either. I’m just confused and feel reeeeeal dumb. Did I go wrong somewhere? TIA!!