r/alarmdotcom • u/NerdyNebula1 • 20d ago

Alarm.com Down

My panel is currently reporting a Broadband Network Failure, and I’m also unable to log in to the app. This appears to be part of a larger-scale service outage, as the panel itself is unable to establish a connection to the backend services.

At this point, both remote app access and the panel’s connection to cloud services are unavailable, so this does not appear to be an issue with my local network or internet connection. It looks like there may be a broader platform or server-side outage impacting multiple customers.

21 Upvotes

97% Upvoted

14 comments sorted by

5

u/JJ0532 20d ago

Same here - looks like it’s a nationwide outage

6

u/realdlc 20d ago

Yes. Check status here : https://standby.alarm.com

3

u/realdlc 20d ago edited 20d ago

My app just came back up. But it’s slow. Guess they are working on it.

Edit/update 930p edt: it is intermittent. Down right now. Luckily no panel comm errors for me, and my local cameras even still work (from IQ panel to cameras for live stream)

2

u/wilp96 20d ago

My app and Partner Portal came up and then went back down

2

u/NerdyNebula1 20d ago

My app never came back but my panel did clear the Broadband Network Failure.

3

u/AffectionateStage250 20d ago

Back up for me now.

3

u/Nellanaesp 20d ago

I’m irritated that I can’t enable local automation on the flood lights - we use one as our back door light with a smart switch to turn it on and off. With this outage, the smart switches don’t work.

4

u/realdlc 19d ago

Just curious- Which smart switch and panel do you have? Which protocol are the switches using? My iq panels kept working for all local zwave devices during the outage. Even automations were still working (like where a sensor opening would trigger a smart switch. )

1

u/Nellanaesp 19d ago

Z-wave devices work fine, but the Alarm.com flood lights are WiFi control only via the alarm.com ecosystem - all automations for them go through the web service.

1

u/realdlc 19d ago

Ah. Thank you. Didnt even think about the ADC floodlight camera. Was thinking standard floodlights. Makes sense.

2

u/exT613 20d ago

Same here. Panel keeps beeping, can't log into the app, and the monitoring center isn't answering the phone!

2

u/BinhM3 20d ago

Down as well

1

u/Pretty-Surround-2909 19d ago

There was an operations alert on the dealer side indicating a brief head end outage. Fortunately it was very brief.