Last week during the start of classes I had an issue with logging into my BigSky. So I decided to email the helpdesk that day and got no response. I had to tell my teachers that I couldn’t access my BigSky accounts so I couldn’t see assignments or make submissions.
Since the helpdesk wasn’t replying to my emails at all, I had to physically go to the Taft campus earlier today. I couldn’t have gone any of the days before due to the floods and suspensions.
When I got there, I had all my passwords changed in the process. I was able to log into my BigSky account BUT I lost access to my Benilde email as well. I am able to view my assignments BUT I cannot attach any documents because when I do so, they bring up my login. I tried using the 8 digit codes, but the ones that the helpdesk gave me were invalid.
I have an assignment due today and there is nothing I can do. Reaching out to anyone feels useless. The helpdesk doesn’t respond to me and I’m falling behind.
“Try again in 20 minutes” my ass