I've loved FiveGuys since the beginning, but for the last couple of years, I've been getting meals that just don't measure up to what they used to deliver and the prices have went up a lot. The burgers are barely smashed now, are not hot and the fries have been coming out soggy, limp and a lot more greasy than they used to be, like they are under cooked by several minutes. Since they did away with the Fry cup, they don't even put them in the little paper fry bag, they just dump them in the sack, never even opening the fry bag. Why even put the fry bag in there when they don't use them?

I've ate at several locations around here and while one or two are still pretty good, the others are very disappointing. How are they from other locations outside of the midwest?

as the title suggests, i have been an employee of five guys for 8 years, a manager for 6 of them. i actually just put my 2 weeks in today! ask me anything and i will give you my honest feedback regarding your questions about the company/work culture/processes, etc!

Does anyone have manager caps but with different flags at the back? In the uk ans Europe they got the flags at the back of some of em.

Might have put myself into a food coma with this one! Happy National Burger Day/Cheeseburger Day 🍔

Noticed that the regular portion of fries at my local Five Guys seemed to shrink drastically over the past year or two. So yesterday I ordered both a small fries and a regular fries to compare and sure enough they were literally the exact same size. When emptying the entire contents of each bag onto separate plates they were completely indistinguishable from each other.

Tried to talk to the manager about this but they seemed completely uninterested in actually changing anything.

FWIW I normally order Five Guys online

Sign up for Five Guys Rewards before 23:59 on 26 August 2026, then get BOGOF burgers before 23:59 on 27 August 2026.

When I want a cheeseburger and I just click on cheeseburger, do I get a standard as it comes cheeseburger or do I have to then choose toppings, is choosing toppings compulsory, if I don't choose toppings it will come as normal cheeseburger with lettuce, tomato, pickle, sauce ? Or would I just get a bun, burger, cheese, unless further toppings are requested? Also drinks, it looked like there was a stack of cups, do I have to do that myself self service style, how will they know I paid, will I be quizzed upon my cup choice?

Hi,

Does Five Guys source their beef from North American sources? I couldn’t find info on their site about where their beef is from unlike their potatoes.

What advice can you give to be successful on the line? My oldest just got a job there and he is telling me that the manager thinks he is slow but is only getting 5 hours a week and has been in the kitchen twice. Don’t know how someone can learn to make burgers and fries quickly with that little bit of time

Found this receipt last week when I was cleaning out one of my old jacket pockets (the location on the receipt has since shut its doors)🫣

Hi guys!

Does anyone know how to find your store email address as an employee? I need to send over some documents but can’t seem to find it anywhere

Five Guys UK if that’s relevant

Thanks

This is such a mistake by corporate. At almost $8 for a large fry we got a small paper envelope of fries and just a few in the bottom of the bag too. Terribly disappointing. The fries were delicious, but absolutely didn't get enough to justify a $8 price tag. Five Guys customers know what they used to get when they ordered a large fry and this is disrespectful by corporate to think we wouldn't notice and then have them say that the amount of product given hasn't changed. (This post is a complaint about the change in product size and not a complaint about pricing.)

Since when do shift managers decide whether to charge you for toppings that should be free, I tried getting a bacon cheese burger, extra cheese, extra bacon, and the manager is arguing with me that if i want extra i need to pay for it, and even after bringing up the five guys FAQ she kept telling me "i cant see your phone", and "stop, move your phone away from the counter", but shes purposely moving back to not read the fiveguys FAQ on free bacon, and she started scolding the employee that gave me extra bacon and extra cheese free of charge, and I asked the employee "why is she forcing you guys to charge for toppings that are supposed to be free and he just told me "Im sorry man its a long story". Why are the employee being treated like this and whats up with the manager trying to force the extra charges, and whenever I asked another employee about the free toppings they would just go quiet and tell me to talk to the manager thats trying to overcharge me. can i do anything about this or do I just have to go when the manager is not there, because every employee always give me the extra bacon and cheese free of charge. I didnt mean for this to be a big thing but why is the manager purposely trying to argue with me over free toppings cause she wants to charge me, five guys is not cheap bro, I try my best to cut down the cost and save.

Edit: new vouchers coming tomorrow

Just got back from UK and got these vouchers on my account, and I won't be using them soon, so enjoy!

I called to order and the AI made was so bad I ended up ordering with a real person. So many problems with the AI this time...

Started by agreeing to order my prior order. Went to checkout and Mayo was added to each of my sandwiches.

Started over from scratch. Ordered each item and AI confirmed each as we went thru. Went to checkout - yep it added mayo to each again.

Tried a third time and it somehow got worse. Wasn't even ordering the right sandwiches.

Spoke to a person at call center. Found out that the AI wasn't even ordering from the right location, but finally got it ordered.

Got to the store and they forgot to put a hot dog/cheese on my bacon cheese dog - but they made it right.

Anyone else have difficulties with the AI ordering lately?

Curious what other stores are doing and if you’ve experienced the same thing. Recently we changed our policy on mobile orders and delivery to cook the fries BEFORE the customer/driver arrives. That way, the order is ready and people don’t have to wait anymore. If the fries sit on the heated shelf for more than 15 minutes you’re supposed to toss them and make new. Before this we would always get complaints and bad reviews about wait time for pickups and angry delivery drivers so part of me was glad for the change. But now we constantly get complaints about poor quality fries, ”undercooked”, cold or soggy fries. Unfortunately the reality is with hand cut potatos free of any chemicals or preservatives they’re only really good if served right away. They go bad so fast. As a shift leader who works fries almost every day this is driving me insane. It’s so frustrating when a customer shows up 20 minutes after the promised time for their order then complains about the fries not being the freshest. I think the point of carry out is to save time in the restaurant and avoid waiting but the trade off is your food might sit for a little bit and people don’t seem to understand that we’re not a fast food restauran. When I get those orders that sit for around 15 minutes (also it‘s not really possible to keep track of all the times if it’s busy) I’m in a tough spot, do I serve the 15 minute old fries and risk a complaint? Or do I make new fries. But then I get the other problem “What? my orders not ready? How? I ordered 30 minutes ago” I just don‘t have much sympathy for these people. If you simply showed up at least somewhat close to the time your order was promised to be ready the fries will be great. My GM is pissed and I just don’t know what to do.

Out of respect for Jaden Daniels, one of the guys needs to quit and you need to rebrand to Four Guys.

What’s the whole process from start to finish. I’m trying to imitate it. As much detail as possible would be greatly appreciated 🙏🏻

I got invited to a 2 hour five guys assessment day after my application and I’m not too sure what to expect. Does anyone have any tips?

So there I was standing in a five guys wanting to make a post on my food when there it was TO LOW OF KARMA “WHAT?!?!” I nearly yelled out loud “THIS IS AN OUTRAGE” I had made two posts in the prior day revolving around my McDonald’s people simply hate my enthusiasm
- The operator

I was eating a burger and came across a couple of these. Had like a plastic texture, and when i tried to tear it apart it had some signs of give before it ripped..

So we use Five Guys before cinema a couple of times a month, always getting unlimited soda. As we're there a while we get anything from 3 to 6 refills.

I know its sold as unlimited, but how many refills do YOU get? And how many are deemed acceptable before it's taking the mick?

Edit:emphasis