r/helpdesk • u/Aggressive-Door4116 • 1d ago
Getting Started Help me🤞
Can someone help me to find any job😭 I'm so frustrated and pressured on what I'm experiencing rn, I know IT Support Roles yet they don't hire me.
I'M WILLING TO LEARN😔.
They want like CompTIA A+ Certification and I don't even have money😭 I'm so Lost.
I need somewhere to start too, I'm only human, after all.
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u/EngageV2 1d ago
Unfortunately unless u have connections or get lucky u gotta get certs
im in the same boat
as an alternative your probably young
so go to the airforce and do all ur research ahead of time on how to get into IT while in the airforce
you’ll get hella benefits (if ur in the usa) and get certs its a win/wij
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u/Aggressive-Door4116 1d ago
That's one of my plan, although I'm from the Philippines but they're hiring young people that has technical capabilities, should I take that one. (Navy), thank you for replying!
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u/EngageV2 1d ago
Sure! Do research tho make sure u can handle it mentally.. Atleast.. What u think u can handle
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u/Aggressive-Door4116 1d ago
Hopefully I will not be a punching bag there, lol, but yea thanks to youu!
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u/Cinereals 1d ago
Then you have to network.
Frankly just knowing somebody will get you any job in any field easier than having certs or specific skills.
Also reach out to your local unemployment office & see if they have any financial support programs for job transitions. Sometimes they do & will pay for your certs.
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u/Aggressive-Door4116 1d ago
I'll be going to that certs probably, cuz me and my family don't have any netwokrs, since we are poor but yea, I'll do my best to have something in the future. Thank you for replying!
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u/Johnsmith13371337 1d ago
Unfortunately you have to show prospective employers that you are indeed eager to learn by having the certs.
From their perspective why would they employ anyone who hasn't even put that much effort in, if they are not willing to put the effort in to better themselves then why would they ever put the effort in for an employer.
You are just going to have to put whatever little money aside that you can until you have enough.
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u/Aggressive-Door4116 1d ago
I actually applied before as an intern with diff type of company cuz I don't care about money (rn) since I wanna go and strive for some networks/connections or even learnings, yet they're hiring a student😔. But yea thank you for your perspective, I'll get there, hopefully!
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u/Expensive_Ad4319 1d ago
I would expect more than just a plea for help.
- What is your background in IT?
- What is your experience?
- What roles have you worked?
- What is your current state?
It you’re just starting, and you’re seeking a role on the help desk, get yourself acquainted with the role, and with some of that technology. It’s more important that you know how to find answers, and keep your clients interested in the outcome. You can’t find that in a book or training course.
Get yourself acquainted with how to create a resume that will get results. You’ll be competing with others for the same opportunity.
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u/Aggressive-Door4116 1d ago
I do have a background in IT as help desk intern also in Business Analysis where I worked with the prod., but with this experience I think I'm not capable enough of something that the market are asking for. But yea thank you for your effort it gives me time for self reflection!
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u/Expensive_Ad4319 1d ago
Understood -
You have experience in a helpdesk setting, knowledge of some business practices, and you have “hands on” experience.
I would recommend a functional resume, highlighting your experience and knowledge. Any educational or training will help, as well as any work on projects. If you ever helped someone with a computer related issue, use that to build out your resume.
FYI - You’re highlighting skills and knowledge over education.
It’s worth the effort.
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u/KaguraaN 1d ago
Show you have passion... That's the big thing.
It's also worth noting, you could still look at volunteering work, contact some local places, drop them an email, call, whatever, and reach out. Also look into doing networking with these people as well.
Once you get that experience, and once you build up those networks, it will be a lot easier for you.
Also, don't neglect building yourself a lab at home, this can help give you hands on experience, even if not in a production/live/work environment.
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u/Aggressive-Door4116 1d ago
I'm planning to though I don't have anything right now but yea I'll do it, thank youu for this!
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u/KaguraaN 1d ago
No problem, and to be honest...
Depending on where you are in your career path or with general job experience, you can also do some customer facing jobs, as you get a lot of transferable skills, combined with giving you the possibility to fund the A+ or other certifications.
The job market is incredibly ruthless at the moment... So even those who have a trifecta of A+, Net+ and Sec+ are struggling to get hired.
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u/yhussein100 1d ago
You may get lucky with an msp. The one I worked for had great training on Azure/AD/GPO and other stuff and expected a lot more from me on the customer service end. They are straight up sweatshops tho
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u/Aggressive-Door4116 1d ago
That's nice that you're happy with your workspace, actually me even if they pressure me just give me a job lol😭🤞, I'll be happy, thank you for your insights!
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u/ChmodSausage 1d ago
I really do want to inquire what makes you think theyre sweat shops? Im still at my first role, field tech at an msp, and i came to this from a actual sweat shop welding. Tbh this is the dream. Sure there are occasional emergencies, annoying users, tons of tech I won't understand but still need to troubleshoot.
Really the biggest thing thats sucked for me in the transition is I feel like I know more than my experience shows. And that people dont seem to want to help newer people. Even with issues that they should be doing (networking, sys admin type stuff) which ive heard is generally the opposite that new guys send easy work up. I guess ive had the opposite experience.
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u/Comfortable_Fruit847 1d ago
I got into help desk without any certs, it can be done. A lot of help desk is focused on customer service, if you can show good experience with that, some will give you a shot.
I had retail management experience when I decided to pivot careers and get into IT, so, I got a job at Best Buy, tweaked my resume to include Geek Squad and that got my foot in the door.
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u/_keyboard-bastard_ 1d ago
You need experience and not just a desire to learn. Build a home lab and put together a portfolio of verifieable projects. Then get that portfolio out in the world. I assume you have a computer already so you don't really need money, plenty of free routes to go to learn and get hands on experience.
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u/WanderungGeist 1d ago
Temp/contract service will place you. You may not like it, but it gets you relevant experience. Put in a year and apply directly after that.
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u/Aggressive-Door4116 1d ago
They hire like experienced peopleee, if you know something that might hire me plssss, you may send me the linkkk, thank youuu veryymuchh🫂
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u/drdrumsalot 1d ago
Hey, I have my A+ and my N+ and I STILL don’t feel confident anyone would want to hire me. So I’m working on my ITIL and Sec+ as well. Only then will I feel like I’m bringing enough to the table where they might consider bringing me on and teaching me what I need as I go. It’s going to be a long process, and will cost you money and time.
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u/Aggressive-Door4116 1d ago
Goodluck!!!
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u/drdrumsalot 1d ago
Thank you! Back to you as well. It won’t cost you any money to start learning and studying for A+. There’s lots of free resources like both Andrew Ramdayal and Professor Messor on YouTube. I used both of them as well as Jason Dion’s course and practice exams. You can find JD’s resources on Udemy, and they are discounted constantly. Don’t pay the $100 or whatever it claims it is, if you wait just a while it should discount to ~$20 or so in no time.
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u/TheVargFather 1d ago
Hey, there is courses and programs online that you can enroll in, and possibly get a voucher for the A+ test free of charge (or discounted) after finishing the class. Do some research.
You can do it.
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u/Intelligent-Bird1376 1d ago
You're willing to learn but not put in the work? You want to get into IT for the $$$ you can't go in without anything to prove yourself.
A+ Cert is the bare minimum.. Study... work for the couple hundred needed to take the exam. Get the cert while also working on some projects or building up some experience elsewhere. Put in the hours to land your first Help Desk job. Work work work and gain experience and move on up.
Your wallet will thank you for the initial investment.
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u/Aggressive-Door4116 1d ago
I need this kind of harsh advice yet understablee, thank you!
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u/Saintblack 1d ago
You also didn't provide anything for anyone to really assist you with. Throw your resume and we can pick it apart to help you from a hiring perspective. Otherwise, this is just a venting post.
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u/Aggressive-Door4116 1d ago
For your Reference, this is my Resume, I hope for your criticism since I'm just new on this path, my future is just blurred rn. So pleaseee🤞
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u/ComfortableAsk7777 1d ago
IT is a nightmare industry to try to get a job in right now. Inflated expectations for deflated pay. Honestly I'd say go in to a different field until things shake out in this industry. The most effective way to get a job in IT is to know the right person.
Of the 17 different Network Engineers I know across the USA, 16 got their job by knowing the right person and 10 of them call me for help regularly. I have 6 years experience, Bachelor's in Network Engineering and Security, CCNA, Net+, Sec+, A+, Project+, Cloud+, CySA+, Linux Essentials, ITIL (all currently active by the way) and a portfolio of 5 different networks I've built for small companies, 8 different enterprise networks I've built in PacketTracer, 4 different SDN projects for switch and router configurations.
With that background I've applied to 20+ Network based jobs every month for the last 2 years and received 0 calls/interviews for network related roles. The industry is a disaster and all the people claiming you need certs, degrees, or experience are lying out their ass. You either know someone or you get lucky to work the bottom of the barrel roles no matter how good you are.
Dont waste your time, effort and money on IT right now. Become an Electrician or something. (I'm also a licensed Journeyman Electrician with 5 years experience, OSHA 30 and an Electrical Technology Associates lol)
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u/adamantgastly 1d ago
most people are "willing to learn".. that doesn't make you hireable or a desirable candidate.
you want the job? prove you want it by going through the same effort everyone else does by getting their bare minimum certs.