Windows 11 Pro units managed by Intune. Students are not admins on the machines. We discovered a few students today who have been able to install duckduckgo on their machines. Have any of you seen this issue? Any recs on how to stop this?

Hi k12SysAdmin family,

Is anyone here using GLPI or Zammad as a helpdesk/ticketing system?

I’d love to hear about your experience with either platform, especially:

• Pros and cons
• Number of users
• Number of agents
• Average tickets per day
• Overall environment/setup
• Performance and reliability
• Any issues or limitations you’ve encountered

If you’ve used both, I’d especially appreciate a comparison between GLPI and Zammad.

Is anyone else with Lenovo Chromebook Plus 2-in-1 devices having sporadic fingerprint sensor issues? It will work for a day or two, and then stop working. After a powerwash, it will work again for a while. Some users have no issues; others have them all the time.

On the surface, it seems like a hardware issue, but it always works after a powerwash, which makes me think maybe not?

If anyone has any ideas or a solution, I am open to suggestions.