context:
i booked with a lash tech that was having a new client promo which included: 48 hours free touch up for any lashes that fall off.
i got my lashes done 4 days before i was leaving for vacation. by the second and third day i had basically lost half my lashes on one eye. within the 48hrs i texted her asking if i could get the touch up before i left. let’s say i text her tuesday to see if she’s free wednesday. she is not. i think it’s not bad. thursday, the day i leave, ive lost even more lashes, i text her again to let her know. she initially says if i wasn’t leaving she would’ve done them. i’m let her know i can make something work that day before my flight. she changes to, she can’t because her daughter is sick.
i ask for a refund. because both days after and within the 48 hours she promises she’s not available. she states she can’t offer a refund because this is her ‘source of income’. all she can do is offer me half off a fill when i return from vacation.
i’m trying to be very compassionate but the service was expensive and intended to be a treat for myself. so it was quite frustrating not getting the intended results. and i understand natural lashes falling and things can happen the first couple days. but based on the style i got, it looked bad before i left.
it’s like day 6 of having these lashes and every lash that falls off, my natural lashes are falling off too.
included a pic of my lashes. first picture is what it looked like two days after. second picture is my right that was still sort of full and clear idea of what the set looked like.
am i being crazy for my request?
if you are a lash tech what would you do ?
EDIT: thank you everyone for your feedback. she’s basically screened my message and is no longer responding. i still on vacation and still have the lashes on. i purchased lash clusters to fill in the gaps (probably bad i know). my eyes are also extremely itchy on the right eye, no clusters.
i paid with my debit card not credit. my bank requires waiting 15 days before filing a dispute. the service was $110. i also plan on leaving a google review as well.