r/nhs Nov 04 '23

FAQs - Recruitment

16 Upvotes

This thread will be updated as and when more questions are asked frequently!

Jobs are advertised at the following places:

NHS Scotland: https://jobs.scot.nhs.uk/

NHS England and NHS Wales: https://www.jobs.nhs.uk/

NHS Northern Ireland: https://jobs.hscni.net/

Advert

The advert will give you basic information about the role and the Trust. The most important parts are the Job Description and the Person Spec. These will give you a much more details explanation as to what the job will entail and what kind of person the role will require.

The advert will also include the contact details for the hiring manager. This person is the best resource for any questions you may have about the job. What's the day to day workload like? How big is the team? What's the department hierarchy like? How is the department faring at the current time? Where has this vacancy come from, a new post, or has someone vacated it? The hiring manager can answer all of these, and they are also a good place to get information that may help you with your application and potential interview.

Application

Applications are often hosted by TRAC, the recruitment software used by NHS England, or JobTrain in NHS Scotland. You will need to fill out your qualifications and experience, as well as declare any convictions etc.

The most important part of the application is the Support Information. This area requires you to explain how you meet the essential and desirable criteria listed in the Person Spec. Try to keep it relatively to the point, as there's usually two dozen or so criteria in all, and you're best bet is to try and show where you've had experience in each of the criteria. If you haven't got any experience in that area, then try to show where you've done something similar, or do some research in what you would need to do to get that skill/experience. It's fine to acknowledge that you don't have that skill/experience but that you know what to do to acquire it.

Do not use AI to create this part of the application, as it is really obvious and so many applicants do this that the applications that stand out the most are the candidates that DON'T use this method. The AI is also not able to deliver the information quite as well as you can, and often uses very wordy and flourishing descriptions that are wholly unnecessary.

Shortlisting

When the advert closes, the hiring manager will usually complete shortlisting within a week. Shortlisting involves scoring the applications and placing them into three categories:

  • Interview - these applications have been selected to attend an interview
  • Interview Reserve - these applications are on a reserve list and will be offered an interview should any of the interviewees withdraw. This category usually involves the candidate not being told anything as they're not invited for interview, nor rejects, which can lead to a feeling of confusion as to what is happening.
  • Reject - these applications will be rejected and the candidates will be informed by email as soon as the interview details are set.

Interview

Every hiring manager will interview differently. Every role requires different skills and abilities, so it's very difficult to know what will be in the interviews. When you are sent the interview invite, it should state if a test or presentation is required. Obviously, we at r/NHS cannot tell anyone what kinds of questions are going to be asked in the interview. These are written by the recruiting manager and so are specific to that post in that organisation.

For preparation, look up the Trust, and get some information on their values. Do some homework on the services provided by that Trust and any major milestones they may have had. How many staff do they employ, and what catchment area to they cover? Although this information is not specific to the role you've applied for, it is useful to know more about the organisation you're trying to work for, and I know several managers ask questions where this kind of information would be very beneficial.

Dress smart. Ties are not essential and are actually considered an infection control risk in hospitals (which is why you dont really see clinical staff wearing them), but this isn't a problem in an interview. Essentially, it's up to you if you wish to wear one. Wearing clothing that's too casual does not give a good impression, so put a bit of effort in to show you are taking the interview seriously.

It is up to you if you wish to take notes into the interview with you. It's usually best to confirm if that's OK with the hiring manager before you start referencing them.

Try to ensure you have a couple of questions to ask when the opportunity arises. Pay is not really a topic for this part of the process. The job advert will state what band the role is, and this isn't something that's very negotiable. If you're a successful candidate, then you can make a request to be started higher up the band, if you have a lot of skills and experience that would justify it.

Results

At the end of the interview, the panel should explain what the next steps are, but more importantly, when you should expect to hear from them regarding the results. Don't despair if you don't hear anything on the day that was stated. Remember the panel have day jobs they're trying to do as well as this recruitment process. Sometimes it's tough to get the panel back together to review the interviews and scores.

If you've not heard a result a few days after the day that was stated, then reach out to the hiring manager to get an update. The top candidate needs to accept or reject the role before the results can be filtered through to the rest of the field of candidates. Sometimes people take a long time to do this, and whilst this happens, everyone else is hanging on waiting for news. From a candidate's perspective, it's best if you know what your response would be before you know the result. That way, you're not wasting anyone's time.

Next steps

The hiring manager informs the Recruitment Team of the results, and the hiring process begins. You will be given a conditional offer that outlines the specifics of the role whilst the relevant checks take place. These involve confirming your ID, getting references, getting an Occ Health report etc. The usual delays are from your references and getting their response. You can help this along by contacting your references as soon as you know you are successful, and make them aware that they will be contacted regarding your reference. Occ Health can also be a delay as there's simply not enough of them for the amount of recruitment each Trust is trying to do, so they nearly always have a backlog.

When all the checks are completed, you'll be contacted to arrange a start date, and you'll be given your official contract to sign. This is you accepting the role and start date.

Usually, from interview result to arranging a start date is approx 7-10 weeks. If you are an internal candidate, this is much shorter.

Last updated 07.08.25


r/nhs Oct 30 '24

Support FAQs - Accessing medical records

3 Upvotes

This thread will be updated as and when more questions are asked frequently!

This information pertains to NHS Providers in England. There may be some variation in Scotland, Wales, and Northern Ireland.

"What are my rights with regards to accessing copies of my information?"

The General Data Protection Regulation (GDPR), in conjunction with the Data Protection Act 2018, gives everyone the right to apply for access to their medical records.

Source

"Who do I contact to request copies of my medical records?"

A request for information from medical records has to be made with the organisation that holds your records – the data controller. For example, your GP practice, optician or dentist. For hospital records, contact the records manager or patient services manager at the relevant hospital trust. You can find a list of hospital trusts and their contact details here.

Source

"How to I request copies of my medical records?"

Your request must be made in writing to the appropriate healthcare provider.

Some healthcare providers will have a specific request form that you must fill out, they may also ask for verification of your identity.

You will often be able to submit your request by email or by post.

"What should I request with regards to my medical records?"

You should state that you require a copy of your medical records and specify whether you would like all or part of your records.

"Are NHS organisations allowed to charge a fee for providing access to my health data?"

No. There are no special rules which allow organisations to charge fees if they are complying with a SAR for health data.

Source

"Can I be denied access to my health records?"

Under Schedule 3 of the Data Protection Act 2018there are certain circumstances in which full access to a patient’s health record may be denied. These include cases where the release is likely to cause serious harm to the physical or mental health of the patient or another individual. Prior to release, the data controller for the records should consult with either a health professional responsible for the individual or someone with the experience and qualifications to advise accordingly.

Source

"Can I access medical records on behalf of someone else?"

Health and care records are confidential so a person can only access someone else’s records if they are authorised to do so. To access someone else’s health records, a person must:

  • be acting on their behalf with their consent, or
  • have legal authority to make decisions on their behalf (i.e. power of attorney), or
  • have another legal basis for access

Source

"Can I request to amend my medical records if they are inaccurate?"

Yes. If you think that the health or care information in your records is factually inaccurate, you have a legal right to ask for your records to be amended. For instance, you can ask for your home address to be changed because you moved house. You may also ask for something you feel has been inaccurately recorded, such as a diagnosis, to be corrected. However, it may not be possible to agree to your request.

Health and care professionals have a legal duty and professional responsibility to keep health and care records accurate and up to date. However, mistakes in record keeping can occasionally happen.

Patients and service users have the right to request for their records to be rectified if they feel inaccurate information is held about them. They may make a request concerning:

  • demographic information, for example, wrong date of birth recorded
  • their opinion on the health or care information within their record, for example, they may not agree with the initial diagnosis given to them

You can read more from the ICO on "Right to rectification" here

A request can be made either by speaking to staff or in writing. You may need to provide evidence of the correct details, for example proof of address or change of surname after marriage. The organisation will then consider the request. Where organisations agree to make a change, they should make it as soon as practically possible, but in any event within one month.

Source

"How long are medical records retained?"

Retention periods vary per record type. You can Search the minimum record retention period here.


r/nhs 2h ago

Advocating Please if you can sign this petition in hopes of getting more help and understanding from the NHS about ARFID! 🫶

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change.org
4 Upvotes

r/nhs 2h ago

Recruitment How quickly does Trac process onboard recruitment if it’s the same trust?

1 Upvotes

Hello, I have a quick question.

Basically I recently interviewed for a new role, I got accepted for the job and was told they would begin processing everything on trac quickly. Honestly, I didn’t quite expect to get the job, so I haven’t informed my current manager of anything yet. I was wondering how quickly does onboarding work, and whether it’ll send like some sort of automatic notice to my manager or something like that. I would like to tell them myself.

Thank you.


r/nhs 15h ago

Complaints Wondering where the money is going/ gone

10 Upvotes

Hi everyone, just wondering why nhs trusts are being so tight with money/budgets even more so lately as if we are back in the austerity years and cut backs are being made to staff, services etc. Surely there is more money coming in through increased budgets because the government would of seen how the Conservatives decimated our healthcare( and many other) systems.


r/nhs 17h ago

Recruitment Obstretric sonographer

3 Upvotes

Hey guys I was wondering if anyone can share more information about sonography in the uk and if is good career to get into? And how to get into it. I will have midwifery degree in the future


r/nhs 17h ago

Recruitment Applied for HCA, training me to work as a care co-ordinator¿

2 Upvotes

I applied for HCA, they invited me for an interview which they were late for. I had to sit there for around 2 hour. They showed me how they used systm0ne and Anima. They called me next day for shadowing. Stayed there for almost 5 hours without eating anything. They just told me to shadow the receptionist and care coordinators. Responding to medicine prescriptions, calling patient for appointments, booking appointments. And I was really confused because it was all very focused desk jobs rather than the roles of HCA.

Lastly, they said that they would put me in bank care co-ordinator and I would have to come everyday for shadowing until they can trust me. Would have to come early at 7:45am and stay till 6:30pm then they would work up a contract for bank or something like that because they think I dont have the experience since I am an IMG.

Im just so confused about this all.


r/nhs 15h ago

Complaints Trouble accessing NHS GP account while on holiday

1 Upvotes

I’m currently on holiday and trying to access my NHS GP account, but I keep running into issues. The system doesn’t seem to recognise my password, and when I request a password reset, it fails to recognise my email address as well.

Has anyone else experienced this problem? I’m also having the same issue with NHS LSF and DVSA, so I’m wondering if it’s a wider problem or just something specific to my account.


r/nhs 16h ago

Complaints My medication hasn't arrived what are the next steps?

1 Upvotes

Okay I'm pretty sure this shouldn't count as medical advice i feel its more a question of whose job is this, basically im supposed to get my auto injection migraine medication delivered every 3 months by a company called health net, i needed a new dose today and realised they haven't delivered it, I called them this morning and they say they have requested permission to dispatch the medication 3 times over the last month and they can't dispatch without permission from my prescriber, who is uhsussex they say the prescription went out and healthnet should be delivering it, so basically my dr is saying its the delivery company and the delivery company is saying its my dr, so what do i do, can 111 help with this should i go to the closest a&e, im terrified about what will happen when my last dose wears off and im met with unmedicated migraines i understand they both think its the others job but i dont care i need my medication


r/nhs 22h ago

Recruitment Visa expiring in 4 months after being offered a 1-year NHS fixed-term position

0 Upvotes

HELP!! Hi everyone, I’ve recently been offered a 1-year fixed-term Pharmacy Assistant position with the NHS and I’m currently going through the pre-employment checks.

My current visa has around 4 months remaining, but the recruitment team haven’t asked me about my visa expiry or sponsorship situation yet. I also haven’t received the final/unconditional offer yet as the checks are still ongoing.

I’m wondering whether I should contact the recruitment team now and make them aware of my visa situation, or whether I should wait until the pre-employment checks are completed

I don’t want to unnecessarily complicate things, but at the same time I don’t want to get to the end of the checks and then find out that my visa situation is an issue for the 1-year contract.

Has anyone been in a similar situation with an NHS Trust? Would you recommend contacting recruitment now, or waiting until they complete the checks?


r/nhs 13h ago

Complaints NHS failing to recognise/address trauma or PTSD

0 Upvotes

I have a documented history of significant childhood trauma, I have been on medication for years, and a counsellor has stayed my symptoms are consistent with complex. My abuser pleaded guilty to abusing three of us, but received a suspended sentence. I have never been able to forgive the system, for these relatively recent events and doing very little when concerns were raised during our childhood.

In recent years I have experienced episodes which led to neurological investigations and concerns about seizures/epilepsy. However, epilepsy has not been established, EEG investigations have not provided evidence of epilepsy, and specialist neurological opinion has raised diagnostic uncertainty, including the possibility of functional/trauma-related factors.

Nobody is joining the dots between my trauma, psychological symptoms and neurological symptoms. Instead, I've spent years undergoing investigations while the underlying trauma received very little attention. I've also had concerns about inaccurate/disputed information in my medical records.

Recently I referred myself to Mental Health services, but was discharged despite explaining I had been to A&E and the police because I was scared about hunting down my perpetrator as I did several years ago.

The recent consequences have become significant, including problems with the DVLA and my ability to drive. My DVLA medical case was closed and my licence restored, but it has now been reopened and my licence revoked again.


r/nhs 14h ago

Advocating No AI for me!

0 Upvotes

Can I have a note added to my medical record stating I DON’T CONSENT TO AI SCRIBES OR ANY OTHER AI TOOLS to be used in conjunction with my care? Can this be legally binding?


r/nhs 18h ago

Advocating NHS Booking Teams Repeatedly Failing to Provide Interpreters for Cancer Scans

0 Upvotes

My mother's cancer scans are consistently cancelled due to missing interpreters. We aren't informed until we arrive, which is heartbreaking. If I am noticed before, I would be able to arrange a certified interpreter. NHS has wiggle policy in using next of kin to translate. This systemic failure is delaying her critical treatment. Has anyone else faced this?


r/nhs 18h ago

Advocating Medical records, and clinical opinions.

0 Upvotes

Hypothetically: If an NHS mental health trust became defensive in its documentation, with clinicians unwilling to write down anything that might obligate the trust to expensive treatment, and as a result very few 'clinical opinions' are ever recorded.

Additionally: If GDPR regulation says that a subject of data (like a medical record) can have that data be amended on factual grounds (article 16),

Does that mean: A trust that records things without including clinical opinions is handing full editorial control of the medical record to the patient (so long as the patient is consistent and willing to spend months administrating)?

That seems like a vulnerability to me.

I suppose the trust would have to decide what's more dangerous: A clinician recording a professional opinion, or a potentially difficult patient controlling the narrative entirely?

edit: To be clear, I'm not advocating this. I'm saying that if a trust isn't documenting clinical opinions, they are leaving themselves vulnerable to later difficulty. I don't think this should be possible, but I think it might be to a sufficiently carful and motivated patient if a trust is avoiding documenting things.

The easiest way to avoid this would be for clinicians to document clinical opinions in complex cases. Something that is supposed to be standard as I understand it. If we assume all trusts document things as they are supposed to, then this hypothetical doesn't even exist in the real world, does it?

It's only a problem if clinicians aren't doing their job according to the guidelines, and I'm sure that's not the case.


r/nhs 1d ago

Process Is it normal and acceptable to voice record consultations with my doctors in the NHS?

3 Upvotes

I am a patient and often plan consultations with my doctors ahead i.e. bring in notes as to what I want to ask the consultant and any new updates I want to let them know.

Of course a lot of the appointments tend to be very limited in duration, and I don't really want to waste both our times writing down notes during the consultation.

So I was thinking that perhaps I could voice record (if the consultant agrees) and then I would be able to refer back to it later if I forget what we discussed, and this may help with my ADHD and general memory.

Is this normal and acceptable, or against policy and doctors are less likely to agree to it?


r/nhs 1d ago

Process How bad is our consultant problem (or Waiting 7 months for an outpatient appt)

4 Upvotes

I was referred to OMFS at my local hospital due to my weird teeth. I had my first appointment in Dec 25. The follow-up was booked for Mar 26. Both appointments were led by residents. In the March appointment, they were supposed to decide on how to proceed. However, due to the complexity, both of the residents felt I required an appointment with a consultant. Below is the final text pulled directly from my letter:

> Given the high-risk anatomy, he requires consultant-led treatment planning. He will be rebooked into [consultant's] clinic within the next two to three weeks.

Since then, my appointment has been rescheduled three times and is now scheduled for October. The first time, a resident called me and explained the consultant was ill and that, again, I would be prioritised for a slot within the month. The other two times, there was no explanation besides 'unfortunate circumstances'.

Now, I don't particularly mind waiting 7 months for the appointment. I don't really feel like I need full blown surgery, so I'm not fussed about waiting. But how bad is our consultant shortage that they can't find me an appointment for 7 months after saying it would only take a month (or, I guess, two, allowing for the illness)? It seems that the timelines are more than doubled when a consultant is required (my initial appointment was within 4 months of referral). It is also really annoying when your appointment is cancelled and there's no reason given for it, though I'm not sure if this is due to policy.


r/nhs 1d ago

Survey/Research Appointment Date

3 Upvotes

I don’t know if this is the right place to post this and I had no idea what flair to use. I know it says no medical questions or asking for medical advice but this isn’t necessarily advice on my health, I have a question regarding an appointment I have soon.

I was referred by my GP last month to paediatrics team to get seen regarding issues with rapid heartrate and dizziness as well as sometimes fainting. I got my an email and a letter through and my appointment is March 2027.

When i was first referred, I was skeptical as it specified on the referral it was “under-16s”. I am 16, turned 16 in January. Come the time for my appointment I’m going to be 17?

My question is, will my appointment actually happen? I mean surely it should be with a different department due to my age? I just don’t want to wait for the appointment and then go there and be turned away and have it rescheduled and delay everything even more.

Hope someone can help, and sorry once again if this isn’t the right place to post this. If you know a better place to post this please lmk 🙏


r/nhs 2d ago

Recruitment Interviewing after accepting a job offer

6 Upvotes

I was offered a job after an interview on 15th August- it is a band 5-6 part-time NHS role and I wasn’t expecting to get any more interviews so I accepted the offer. Also, it’s a 1 year maternity cover role.

Now I have been offered 2 more interviews for different places (both are full-time which would be better). The issue is that I have already started the process of onboarding for the first one. I have not yet signed the contract, but I received an email saying I need to complete all outstanding documents as soon as possible or my application may be withdrawn. It also says I should email them to request more time if I cannot complete the actions soon.

My interviews are both this coming week, but I ideally need to have replied and completed my form for the first job by the middle of this week, according to previous emails. I might not receive the outcome of my interview for a while as the interviewing period is long for one of the jobs.

I’m not sure if I should go ahead with signing the contract for job 1 so I do have that in case my 2 interviews fall through. I didn’t see anything in it about a notice period in it though, in the case that I do start working for them then get a job elsewhere. I also don’t want to mess anyone around as I’ve expressed my interest for this role and imagine they’d need to find another candidate to replace me.

- Is it normal to start work and hand in your notice almost immediately as something better has come up?
- Should I sign the contract or email them to say I need more time? I’m not sure what reason to give for this if I do it.


r/nhs 1d ago

Complaints Past hospital prescription missing from my prescription history

1 Upvotes

I was looking through the NHS app today (had a letter about an appointment, then got curious about what else was on there) and I noticed that about 2 weeks' worth of prescription history from last year is missing.

I was prescribed an antibiotic (levofloxacin) for an eye condition, and given how much of it I was prescribed (I was told to take it every two hours, then was switched to every hour including getting up in the night to take it) I'm surprised there's no mention of it whatsoever. It was ultimately discovered that they'd misdiagnosed the condition and they switched to a different medication; that's the only explanation I can think of for why it's not in my records (maybe if they rescinded it somehow?) but it still makes no sense to me.

Is this something I should flag up with my practice? I do have the empty packaging from the antibiotics still lying around as evidence if they need it (I haven't had the opportunity to have it properly disposed of yet). I'm torn between thinking I should say something and then leaning towards "it's in the past, it's unimportant".


r/nhs 1d ago

Survey/Research NHS dental practices how has the April 2026 payment reform actually been for you?

1 Upvotes

I’m doing some research into how the NHS England dental “quality and payment reform” that went live in April 2026 has actually played out for practices on the ground specifically the admin side of submitting claims and getting paid correctly under the new rules.

From what I’ve read, there was a rocky start some software wasn’t fully configured for the new codes, people were hitting error code 252 rejections, and some ICBs gave different local guidance on delaying certain claim types. I’m trying to understand how much of that is still an issue now, months in, or whether it’s mostly settled down.

If you’re a practice manager, dentist, or anyone who deals with NHS claims day-to-day, I’d genuinely appreciate hearing has the transition caused real problems for your practice (lost time, rejected claims, confusion about the new rules)? How are you currently handling it in-house, through your software provider, or otherwise? And is this something you’d want outside help with, or is it manageable once you’re used to it?

just trying to understand the real impact before I look into whether this is worth building something around. Appreciate any honest answers, even short ones.


r/nhs 2d ago

Process How to break the A&E -> GP -> A&E -> GP loop?

20 Upvotes

Hi everyone. After an incident on Thursday night, I was taken to A&E by ambulance. After 13 agonising hours in the A&E they ruled out a life threatening condition and sent me home telling me to call my GP and get seen by them for further investigation. When asked what they think could be the issue, I was told they don't know and that's that.

The GP surgery told me to go back to the A&E. It was Friday 1pm at this point. I went back and was told the same thing: "you need to speak to your GP, this is no longer a life threatening emergency". The GP wasn't accepting phone calls by the time I got out of the A&E so I filled out an urgent appointment request on their website explicitly stating that I've been told for the second time by the A&E that I need a GP appointment. They responded with a text message, very frustratingly sending me back to A&E again.

At this point I was incredibly exhausted and in so much pain I couldn't walk so I took the pain relief I got from the A&E and fell asleep. I couldn't get out of bed all day yesterday and today and I don't know what to do. I understand that the A&E is only for genuine emergencies and I want to be seen by my GP. I'm still in so much pain and unable to get out of bed for longer than 5 minutes so I really need some help.

Is this loop normal? How do I break it? I told my GP surgery multiple times that I was at the A&E and they won't see me and they want THEM to see me. It feels like no one wants to deal with me. I'd probably just ignore it too if I could function through the pain, but I can't.


r/nhs 2d ago

Process HCPC registration

4 Upvotes

Hi, I’m an audiologist currently working in India from past 4 years after my MSc in audiology. I want to get HCPC registration to work as an audiologist UK. Not able to understand the process of registration. Can someone help? There are various agencies on Instagram nowadays who are offering to help with registration with substantial charges. I’m not sure how legit are they. Pls help.


r/nhs 2d ago

Process Breast Cancer Screening

0 Upvotes

I have cancelled several invitations to a breast cancer screening as I am severely underweight and have a flat chest. When I say flat, I mean completely flat. There is no possible way a mammogram would work for me. It would be a waste of time and money for all of us wouldn’t it?

EDIT: Thank you all for encouraging me to go. It’s hard because I have mental health issues but I will go to this appointment. You never know, your comments may save a life.


r/nhs 3d ago

Recruitment HOW TO GET INTO NHS

Post image
0 Upvotes

So, i have a bit of experience in data analysis or analyst in general, im looking to get into nhs(no cap, really trying apart from grad schemes, gotta apply for them as well) at the moment, concentrating on band 3 to 5 analyst roles. This is how my cv looks like and I tune it in support statement based on the role. I need recs on how to get shortlisted let alone interviews or is my cv really that bad. Do I need anything in extra? I have a bit of it support experience as well as I previously volunteered at council for digital support team where I have done basic trouble shooting, software upgrades, have an experince with customer feedback ticketing systems. If anyone in recruitment teams or anyone working with nhs in similar roles seeing this, please send help this way😭😭.

ANY SUGGESTIONS WELCOME PLEASEE!!

EDIT: I dont apply with cv there obviously its just for ur glimpse of my profile as I will be curating points from my experince to match the job description. and wording errors in my cv won't really matter cuz I'll not be using it


r/nhs 4d ago

Complaints Sanity check? Am I being difficult

49 Upvotes

I was recently referred to my local Community Mental Health Services for severe depression by my GP and local sexual health clinic. During my initial assessment with a psychiatrist, we discussed my sexuality as a gay man (relevant to my depression).

I mentioned using Grindr to meet people, noting that my sexual health clinic advised that my depression is the root cause of my unsafe sexual practices, which is why I am here. The psychiatrist told me he ‘doesn't know what Grindr is.’ After I explained it was an app that shows you nearby gay men in close proximity, he asked, ‘So there is a lot of pedophiles on there?’ I was completely caught off guard, and just said, ‘No, it's just for adult gay men.’ He then kept asking, "Are you sure there is no pedophile on there?" and I had to repeat it's a completely legal app and everyone on there is at least assumed 18+.

Two days later, I still feel deeply uncomfortable. I called their reception today to request a reassessment with a different clinician. I didn't detail the conversation because I wanted to avoid making this into a full blown complaint. The receptionist told me I cannot be seen again because the assessment is one-off. I said I understand that but I do not feel OK for that man to even assess me. She still said no, saying I cannot be seen again and told me if I want to, I can contact my local PALS to make an official complaint. Is this standard procedure? I am already quite stressed and it took a lot of pushing from my GP to get me to attend this appointment in the first place. I just feel completely dismissed.