PSU fails dramatically

[u/Front_Cookie_1198]

[u/waytoosecret]

Gigabyte and Asus: "product found to be fully working and will be returned after you pay a massive fee"

[u/nuckle → u/waytoosecret]

Or if Corsair, you'd spend 4 days talking to the "AI agent" trying to get someone to email you back.

Literally took a week last time I had to interact with them to get someone to talk to for a part for AIO cooler.

[u/Papuszek2137 → u/nuckle]

Maybe try using some keywords like: unhelpful, escalate, etc.

[u/AthaliW → u/Papuszek2137]

I just say agent over and over again

[u/ThatITguy2015 → u/AthaliW]

Just spam 0. It works half the time, every time.

[u/RealityOk9823 → u/ThatITguy2015]

Need to get that up to 60%.

[u/agent-squirrel → u/AthaliW]

"yes hello, I am indeed an agent"

[u/Southern-March1522 → u/Papuszek2137]

In my country I just gave up after a handful of prompts, took some screenshots of me trying, then opened a case with the Tribunal against both the retailer and manufacturer. Neither even turned up to defend themselves. Only communication I ever got from them was a week or two later from their lawyer asking for my bank account number to pay my judgement.

[u/Papuszek2137 → u/Southern-March1522]

Well that's tough. I'm glad you did the right thing and held them accountable even if it required more effort than it was worth.

[u/DreamWeaver2189 → u/Papuszek2137]

500 waters also works.

[u/LaDmEa → u/nuckle]

I emailed EVGA for part numbers of a 1080ti and got a reply in 2 hours.

[u/Proglamer → u/nuckle]

This is sad Burgeristanian phenomenon. In my EU country, one simply returns the hardware item to the brick shop one bought it from, then the shop takes care of transport, confirmation of the problem, and sending of the replacement back to the shop. One only has to appear in person at the shop after a message gets sent (zero costs, zero hassle)

[u/Minustrian → u/nuckle]

Corsair has had some really great CS imo, you just go to the clanker, tell it to open a ticket and you get a human really quickly

[u/djelegal → u/waytoosecret]

User error

[u/Business-Active-1143 → u/waytoosecret]

Or "We found the issue with a part and repairing that will cost 400$. If you choose not go through, we will send the product back with 10 more problems". That was the ROG Ally experience.

[u/FangoFan → u/waytoosecret]

"customer induced damage"

[u/Comically_Online → u/waytoosecret]

“Open box. Like new”

[u/Vesalii → u/waytoosecret]

My experience is that ASUS sends you an ROG version which is more powerful.

[u/Minustrian → u/Vesalii]

when pigs fly lmao