r/pcmasterrace • u/Front_Cookie_1198 • 1d ago

Hardware PSU fails dramatically

Enable HLS to view with audio, or disable this notification

36.2k Upvotes

97% Upvoted

2.0k comments sorted by

View all comments

11.5k

u/0x446f6b3832 1d ago

"Unable to replicate the problem. PSU tested fine. RMA denied. Returned to customer."

170

u/Steel-Tempered 1d ago

Hey, I didn't see a ASUS sticker on that PSU.

45

u/NoxTempus 23h ago

Yeah, fuck ASUS.

The denied me an RMA they were legally required (in my country) to fix, even though it was out of warranty.

Didn't find out for years that they were supposed to fix it.

19

u/ilessthanthreemath 22h ago

I bought a ROG Crosshair VIII Dark Hero motherboard in 2023. Asus boards supposedly have a 3-year warranty period.

Nope. They claimed that the warranty doesn't start from date of purchase, but date of manufacture (2022).

Never again. If I wanted to get screwed, I'd buy ASRock and pay less.

17

u/digitalscavenger 21h ago

They claimed that the warranty doesn't start from date of purchase, but date of manufacture (2022).

That's really scummy. I've only heard of manufacturers going by the manufacture date when the customer doesn't have a proof of purchase to verify the purchase date so they still offer to cover it under warranty as long as the manufacture date is within that time frame.

10

u/ilessthanthreemath 21h ago

I've only heard of manufacturers going by the manufacture date when the customer doesn't have a proof of purchase

i provided them with an invoice from Amazon.

They didn't care.

I build computers from parts for friends and family. You know who I'm not going to buy from in the future when it comes to motherboards or other parts?

1

u/Proof_Ambassador2006 14h ago

They should add like 7 days or something to that, cuz ain't no way someone actually got it on the mfg day

2

u/muhys 21h ago

I have a dark hero viii as well. What was wrong w yours?

1

u/ilessthanthreemath 21h ago edited 18h ago

It died and I could never figure out why. It was powered on and running when I went to bed, and it was off when I woke up.

No amount of poking or prodding would revive the board. The red debug LED was on indicating a possible CPU error, but I tried tossing in multiple CPUs in to no effect. BIOS Flashback, clearing CMOS, removing the battery - none of it made any difference. Even the dumb "ROG" LEDs on the board wouldn't light up.

Now I'm stuck limping along with my 5950X in a crappy B450-I mini-ITX board because I'm not paying $1500+ for a CPU+board and another $1500 for 64GB of RAM to upgrade to socket AM5.

2

u/muhys 19h ago edited 19h ago

I had the same issue happen to me. Come to find out my psu was plugged into the backup battery of my UPS and not the surge protect rail. But mine let out a nice drawn out beep to wake me up from my slumber. So in your case, maybe its possible your PSU didnt get sufficient input power to get an output on the motherboard?

Edit: nvm, that was my UPS that made that sound. Still, my motherboard would not boot at that point and gave me a white LED.

1

u/ilessthanthreemath 18h ago

The power from the local electric utility to my house is unreliable (power flickers when it rains), so the computer that the Dark Hero was powering was plugged into a battery backup port on a UPS from day 1 to prevent temporary interruption due to loss of power.

maybe its possible your PSU didnt get sufficient input power to get an output on the motherboard?

The PSU wasn't the problem. One of the first steps I took was to swap it out with another unit and plug it in directly to the wall. Nothing. I swapped out everything else that wasn't the board. Still nothing.

My credit card company (American Express) eventually forced me to take the board to a local computer repair shop. They came to the same conclusion that I did when they supplied their own CPU/GPU/PSU: board completely dead, reason unknown.

Asus then told AmEx how they start counting from the date of manufacture instead of the date purchased, so I got screwed out of having the credit card's extended warranty kick in.

What a horrible loss. -$437.77, down the drain.

1

u/muhys 18h ago

Damn... yeah im stuck with it too. Cant even get DDR5 :( lol jokes. But still, thats scammy asf...

1

u/Disfluent 17h ago

That’s why I always go for Seasonic —> 10 Years Warranty 🗿

1

u/ilessthanthreemath 17h ago edited 17h ago

I only use Seasonic PSUs, even if other brands are cheaper. They did an advanced RMA for an older unit that I had (they charged me $75 through PayPal, sent me a new PSU with a return label, then refunded me once they received the return).

Super Flower is apparently pretty decent from what I've heard.