r/puffco 16h ago

Monthly Support Megathread — September 2026 + Troubleshooting & Warranty/Support Links

4 Upvotes

Please use this thread for: device issues, app/pairing problems, chamber connection errors, charging issues, warranty/support questions, and order/shipping questions. Standalone support posts may be redirected here to keep the subreddit organized.

Before posting, please try the relevant troubleshooting below:

Peak Pro 3DXL Proxy Peak (2024) Pivot App
Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Connection Error (Red/White) Unable to Pair
Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Chamber Not Connected (3 White Flashes) Unable to Connect
Red Flashing During Heat up/cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle Solid Red Light When Trying to Run Heat Cycle App Opens to Google [iOS]
Firmware Update Failed Firmware Update Failed Not Charging/Won’t Power On Not Charging/Won’t Power On
Not Charging/Won’t Power On Not Charging/Won’t Power On

If your issue persists after troubleshooting, filing a warranty claim (web/app) is often the fastest path.

What to include in your comment:

- Device:
- Issue (lights/error/behavior):
- When it started:
- What I tried:
- App/OS (if relevant):
- Photo/video link (if available):
- Warranty claim # (if submitted):

⇧⇧ Copy this when submitting, remove any line that isn't applicable ⇧⇧
If posting a claim number, ensure it's the 6-digit claim number found inside the email.
Please do NOT post personal info such as email, address, order numbers or tracking numbers


Quick links

Manuals

Support:

Remember to follow the community guidelines when posting in this thread!

If you need to add additional details after you've already commented, please reply to your original comment.


r/puffco Jan 29 '26

Welcome to r/puffco

9 Upvotes

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r/puffco 8h ago

Peak Pro Murdered out my puffco

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48 Upvotes

Black on black


r/puffco 6h ago

Proxy Got a new cup

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18 Upvotes

Found a new friend


r/puffco 6h ago

Proxy My proxy came in!

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15 Upvotes

r/puffco 6h ago

Peak Harlequin on Bliss with matching Harlequin Hot Knife

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10 Upvotes

I had the glass and hot knife before I got the bliss. I love how well they all go together!!


r/puffco 5h ago

Proxy Getting used to new proxy

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4 Upvotes

So far so good.


r/puffco 16h ago

Tools and Accessories Peak pro cozy v2

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26 Upvotes

Revisiting the idea. Let me know what yall think!

Joystick by u/dglassart


r/puffco 10h ago

Tools and Accessories New glass, yall dig it?

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7 Upvotes

r/puffco 18h ago

Proxy The final five Gen 1 Proxy setups before we move on to new concepts. Which one hits hardest?

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25 Upvotes

r/puffco 11h ago

Community Discussion The Legendary Coffeeshops of Amsterdam

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7 Upvotes

Dutch coffeeshops are a staple of global culture but they're facing the new realities. We went to find more about the history and policies governing these historic shops.


r/puffco 1d ago

Proxy Layback Style 🌌✨️

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50 Upvotes

Dglassart


r/puffco 1d ago

Peak Pro Early bday gift from the wife

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57 Upvotes

I'm so excited! My third puffco hahaha. I've named her Purple Princess. Where are y'all getting dry tops from? Usually use zee vapor but seen some things lately. Happy puffing!


r/puffco 1d ago

Peak Pro Finally got some good ish

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30 Upvotes

Being in NC can be tricky but ive found a way hehehehe, and yes i know i need a new glass. I have hard water and recently installed a softener, i deep clean it every 75 hits, Cheers!!


r/puffco 1d ago

Proxy Man the Pine collection is my favorite so far without a doubt

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48 Upvotes

As much as I loved the Desert and the Flourish collection the Pine is the best color for me personally. I love the pivot but as soon as I saw the core and hot knife it was an instant buy


r/puffco 1d ago

Tools and Accessories New user

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11 Upvotes

Is this enough water or should I drown it more lol


r/puffco 1d ago

Proxy Proxy core TPU carry case

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33 Upvotes

After a few reviews and comments, added a twist cap feature to the puffco proxy core AirTag case I named "pufftrack" made it with enough clearance for a few glass mouth toppers, added an extra loop for the top cover and now can be used correctly with a lanyard and use as a carry case and of course its main feature the air tag pocket for find my use :) made the design a lot more sleeker than its previous look, still made out of TPU in which I find useful for bag and pocket storage,
also did you know a dram pill bottle is the perfect fit for the proxy ? The glass mouth piece i got from planet carvana and it’s made by one trick pony


r/puffco 1d ago

Pivot what setup would you pick?

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16 Upvotes

i finally got my order in and i initially got the whole terraformer set for my pivot but now that i have it, it really bugs my ocd that the tuff tethers logo is off center lol, is there anyway i can fix that? every other one ive seen is lined up properly. i put the brown on on just to see and i kinda like it with the brown sleeve what do you guys think?


r/puffco 1d ago

Puffcon Puffcon setup?

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30 Upvotes

I want to bring 2 puffcos to Puffcon this year but I can’t pick which ones to bring. Any suggestions?


r/puffco 1d ago

Peak Pro Broke my glass…new recs!?

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5 Upvotes

I already was having a bad day and I just got done cleaning my glass and was about to get ready to rip and I didn’t attach the damn glass all the way and it fell back and broke. It was the MJ Arsenal Fabcycler (which was great btw waaay better than the stock glass)

Any recommendations on new glass?


r/puffco 1d ago

Proxy New proxy bag

3 Upvotes

When does it drop?


r/puffco 1d ago

Proxy Blue Crushed Opal!

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57 Upvotes

@dglassart


r/puffco 1d ago

Peak Pro Mj arsenal fabcycler ❤️indestructible

2 Upvotes

Just dropped this thing in the bathroom on tile floor and not a crack, seems pretty thin in some places so I was worried but still intact I recommend this a lot


r/puffco 1d ago

Community Discussion International flights

1 Upvotes

Im planning a trip with my friends to go to Amsterdam from Scotland and i want to take my peak pro on the flight to try some of the Amsterdam hash. Is this at all possible for me to take it on a flight? The last thing i want is for it to get taken off me so looking for people in uk who have had similar situations.


r/puffco 1d ago

Peak Pro ✨Celeste✨

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5 Upvotes

Just waiting on the proper cap because I didn’t even think of that when I ordered my Tuff Tether. 🤣