Renting in inner Melbourne, and I've been in the same place since the end of 2022. Our agency has charged a per-person tenancy transfer fee for as long as we've lived there, and when I moved in it sat at $110 for the tenant transferring in and $110 for the tenant transferring out ($220 total). This fee had held true even with our most recent renter moving in March of 2026. Only when we triggered a new tenancy transfer fee in June of 2026 did we discover our agency had decided to change that fee to $250 per person ($500 total), with zero notice. It cost us an applicant who wasn't willing to pay 1 week's rent without even moving in.
I reached out to our property manager to seek insight and justification for the new fee and an itemised breakdown of the process involved in completing it. Both times I got a list of office administration tasks for verifying the new tenant with no figures attached. They also provided a line saying the fee "can't be adjusted property by property." I managed to get them to agree to honour the old $110 rate for the transfer in progress, but in signing the new agreement when they moved in, we found the fee had been changed to $250 each going forward.
Before raising this with VCAT, I spoke to all the relevant authorities to ensure I had a valid case and submitted at the end of July. I brought four years of transfer history at the old rate, the correspondence where I asked for a breakdown and got none, Tenants Victoria's published guidance (their site quotes "usually around $120"), and Jupp v Chambers [2010] VCAT 36, where a near-identical per-portfolio flat fee was cut to $88 for 1–2 hours of admin work. The agency filed nothing, couldn't produce a cost breakdown when pressed, and argued their own rising business costs justified the higher number, and, when pressured by the member to outline the time involved, stated it took 3–5 hours of work with no figures to back it up.
I managed to win my case, with the Tribunal agreeing the per-person structure was excessive and setting a new figure of $350 total. Better than $500, but still close to triple what Tenants Victoria calls typical, and I think it rewards the agency's inefficiency and creates a harder barrier for us to overcome in honouring our agreement by advertising, interviewing and securing a new tenant willing to accept the fee.
What I'm after:
- Has anyone successfully negotiated a fee like this down after a VCAT order, rather than trying to reopen the case? How did you approach it?
- What's a realistic, defensible "reasonable" figure for a single lease transfer in Victoria right now? Where are the best published sources for it that I can provide as supporting evidence?
- What's a normal turnaround time for a lease transfer once all paperwork is in? Ours took about 10 days start to finish, including a few days of chasing for an update. Want to understand if this is normal processing time or something worth raising in debating the verdict.
I'm not trying to avoid paying a fair cost. I just don't think a flat number that goes up because the agency is "busy" is the same thing as a cost actually incurred from a transfer, and that rising costs are the reason businesses can raise rent periodically if it's fair to the market price, but it shouldn't be their administration costs for doing their job and allowing tenants to transfer in/out of the property.