I bought an e7 used a couple weeks ago, and my initial impressions were great. Only problem is the Shift button was acting up, but opening it up to diagnose, it seems like a really easy synth to work on. I tried cleaning the part with compressed air and then isopropyl alcohol but the behavior persisted. I didn't want to deal with the return rigamarole for something that seemed very easy to fix, so the seller agreed to cover the cost of replacement parts (they nicely offered to cover the cost of a licensed repair person at first, but there are none near me).
I contacted GSMusic via their website and also sent a message via Instagram a week later. I have heard crickets in the meantime (despite their account liking an unrelated comment I left in the meantime!) and it's been like 3 weeks. At this point, I'm just figuring I'll have to identify and source the parts myself.
So have any e7 owners here had to do repairs themselves? Or anyone who is handy with IDing parts own an e7 and willing to take a look for me? I can open it up and post photos when I get home later today.
P.S. I realize I didn't spell out the problem behavior with the buttons - the "Bank" button is right next to the 'Shift' button on the e7. When the unit powers on, the Shift button is not engaged, but the second you try to push the Bank button or push the Shift button, it stays engaged constantly and will not turn off until the unit is powered down. As you can imagine, this is a pretty big problem. That's why I tried to clean with compressed air, first from the outside, then from all around the switch after opening the unit up. When that changed nothing, I tried taking the button cap off and cleaning the actual metal of the switch enclosure with isopropyl alcohol. Still no dice. So I figured at that point the easiest foolproof fix would be to simply replace the Shift (and probably the Bank button, just to be safe) switch.
P.P.S. Just remembered, the previous owner mentioned sticking a toothpick down between the button cap and the enclosure and jiggling it when buttons would stick and said that would get them unstuck. That's why I figured maybe there was debris or something that cleaning the switch would fix.