r/sysadmin 2h ago

Dell Repository Manager ISO gives errors when running on host

Hello. I've used the DRM successfully dozens of times in the past. I recently have seen errors when I attempt to run the ISOs I create from DRM. This is happening on both DRM 3.5.0 and 3.5.1 running on a Win11 client and being applied to all my R640 servers and they are running the latest BIOS: 2.28.1. All of the catalogs and plugins are up to date.

Using the DRM software I simply choose the "Platform Bootable ISO" option, I select the system: R640, chose the location to save the ISO file, and then I click on CREATE. The job runs successfully.

When I go to apply the ISO to the system, either using iDRAC to virtually present the ISO file on boot or using any type of application to send the ISO to a USB drive I can get the system to successfully boot into the loaders after starting Suse Linux. That's when I get the errors.

Every package in the bootable ISO attempt to install the updates. Then I get:
Trying to Upgrade DSU
Failed to create Support Directory
<Package Name>.BIN Error: Package execution requires 'root' user privileges.

I see this for multiple packages and then it eventually just hangs. With this being an automated process in the DRM to create the ISO I'm not able to intervene and elevate privileges. But I shouldn't need to with this process. Has anyone else seen these issues before and successfully resolved them?

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