The delivery driver was furious at me because he said he couldn't find my building. I know its a big place but all my other driver's in the past found it just fine, there are big numbers at the top. I was trying to respectfully give him the directions but he was just being so rude and yelling and kept cutting me off and screaming why is the complex so big. I got fed up and told him I don't want the food anymore and to cancel; didnt even feel comfortable that he didnt do anything to the food after being so upset with me.
I tried to ask ubereats support to cancel and explained what happened, but I think the support was an AI? Because it just did not understand me at all. It ended up cancelling for me, which is not what I wanted (I wanted him or support to cancel since he was being so rude and unwilling to listen) and charging me for the full order.
I've ordered hundreds of times and never had anybody get so angry before, in the past they just respectfully ask me which apartment building! Anyways do you think I'll get my money back? I was able to speak to a human and the phone and he said there is nothing he can do because i should have called first, but i did try to and it forced me to use the AI bot first. Anyways he said he will let his supervisor know and they will get back to me in 24 hours or less.
If push comes to shove i will just call my bank but i rather not get banned. maybe im the one who did something wrong but i never had this kind of experience before